000547 ADMIN MGR 1
Apply NowCompany: University of California
Location: Mission Viejo, CA 92691
Description:
Job Summary
The Assistant Director position will report to the Director of the Business Operations Support Center and is pivotal in overseeing and managing the operational activities of Facilities/Campus Life Services (CLS) to ensure seamless and efficient business processes, with a strong emphasis on customer service. Responsibilities encompass overseeing diverse areas such as application support, contracts, grants, annual recharge rates, and budget operations. The position involves supervising a sizable team of professionals and ensuring accountability for their decisions. It requires coordination across functional areas to support the organization in achieving strategic objectives. Key aspects include strategic planning, where effective management is critical to avoiding increased costs, personnel issues, and operational delays. Moreover, the role focuses on managing customer service operations, impacting academic and non-academic staff. This entails setting service objectives, planning work, and delegating tasks to managers. The position also involves managing resources, developing customer service policies, and implementing changes with broad organizational impact. Within the Business Operations and Support Center, oversight spans sub-programs, including Call Center and Work Management, Zello program support, Service Level Agreement program support, Capital Asset, Finance, and Billing, Surveys, Maximo system support, and Onboarding Training for FS/CLS operations. Success in this role hinges on a deep understanding of business operations, strong communication, analytical prowess, leadership, and collaborative skills, ensuring an excellent customer experience across Facilities/Campus Life Services (CLS).
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $105,900 - $206,300 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
License/Certification
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Department Description
The UCSF Facilities Services Department (FS) is committed to creating an exceptional campus physical environment to support the research, teaching, health care and community service mission of the University. FS employs over 460 professional staff and acts as steward for over $100 million in operating funds to achieve its goals in operating and maintaining the UCSF campus environment. FS is organized into 7 operating units: (1) West Campus/Parnassus Operations, (2) East Campus/Mission Bay Operations, (3) Engineering & Utilities, (4) Infrastructure & Renewal Programs, (5) Customer Service & Technology, (6) Custodial Services, and (7) Office of the AVC, including Administration & Communications.
FS adheres to and supports campus wide P.R.I.D.E. values and the Principles of Community, and all FS leaders are expected to create a fair, equitable, safe, and supportive work environment where everyone can do their best work. FS leaders share accountability for the overall success of the operation and strive towards a high-performance work environment. We value innovation, creative problem solving, and diligent follow-through.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
The Assistant Director position will report to the Director of the Business Operations Support Center and is pivotal in overseeing and managing the operational activities of Facilities/Campus Life Services (CLS) to ensure seamless and efficient business processes, with a strong emphasis on customer service. Responsibilities encompass overseeing diverse areas such as application support, contracts, grants, annual recharge rates, and budget operations. The position involves supervising a sizable team of professionals and ensuring accountability for their decisions. It requires coordination across functional areas to support the organization in achieving strategic objectives. Key aspects include strategic planning, where effective management is critical to avoiding increased costs, personnel issues, and operational delays. Moreover, the role focuses on managing customer service operations, impacting academic and non-academic staff. This entails setting service objectives, planning work, and delegating tasks to managers. The position also involves managing resources, developing customer service policies, and implementing changes with broad organizational impact. Within the Business Operations and Support Center, oversight spans sub-programs, including Call Center and Work Management, Zello program support, Service Level Agreement program support, Capital Asset, Finance, and Billing, Surveys, Maximo system support, and Onboarding Training for FS/CLS operations. Success in this role hinges on a deep understanding of business operations, strong communication, analytical prowess, leadership, and collaborative skills, ensuring an excellent customer experience across Facilities/Campus Life Services (CLS).
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $105,900 - $206,300 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
- Bachelor of Science in Healthcare Administration, major in Healthcare Management.
- Associate in Applied Science, Computer Science, major in Computer Technology.
- 5+ Years of relevant progressive experience
- Certifications for the following:
- Foundation Elements of DEI APPA
- loT - Maximo Introduction and Overview IBM
- LEAN Journey - White Belt Haley & Aldrich
- Excel 2007/2010 Advanced AcademyX
- Supervisory Competency - Leading the Frontline UCSF Learning
- Broad knowledge of the organization's processes, protocols and procedures with a focus on budget, account and fund management and / or personnel management under labor contract(s) and personnel policy.
- Broad knowledge of financial analysis and reporting techniques; human resources and risk management planning; and / or accounting and payroll.
- Strong verbal and written communication skills; ability to influence / persuade all levels of staff.
- Skills in organization and customer service to effectively manage multiple important priorities. Proven ability to organize department work functions in an efficient and effective manner.
- Broad knowledge of common organization-specific and other computer application programs.
- Skills to work collaboratively with other locations.
- Proven skills to quickly evaluate complex issues and identify multiple options for resolution.
- Demonstrated management and conflict resolution skills to effectively lead and motivate others.
- Ability to organize operations, manage resources and drive efficiencies.
- Advanced leadership skills, with the ability to create and maintain a climate of collaboration and trust.
- Excellent analytical and conceptual thinking ability to analyze complex problems then formulate and apply effective solutions.
- Advanced leadership, relationship building, influencing and negotiation skills, including the ability to work effectively across all levels of management and staff.
- Advanced interpersonal, verbal and written communication to convey complex information clearly and concisely to senior leaders, managers and staff.
- Advanced ability to motivate, influence and persuade.
- Advanced conflict resolution skills.
License/Certification
- Foundation Elements of DEI APPA
- loT - Maximo Introduction and Overview IBM
- LEAN Journey - White Belt Haley & Aldrich
- Excel 2007/2010 Advanced AcademyX
- Supervisory Competency - Leading the Frontline UCSF Learning
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Department Description
The UCSF Facilities Services Department (FS) is committed to creating an exceptional campus physical environment to support the research, teaching, health care and community service mission of the University. FS employs over 460 professional staff and acts as steward for over $100 million in operating funds to achieve its goals in operating and maintaining the UCSF campus environment. FS is organized into 7 operating units: (1) West Campus/Parnassus Operations, (2) East Campus/Mission Bay Operations, (3) Engineering & Utilities, (4) Infrastructure & Renewal Programs, (5) Customer Service & Technology, (6) Custodial Services, and (7) Office of the AVC, including Administration & Communications.
FS adheres to and supports campus wide P.R.I.D.E. values and the Principles of Community, and all FS leaders are expected to create a fair, equitable, safe, and supportive work environment where everyone can do their best work. FS leaders share accountability for the overall success of the operation and strive towards a high-performance work environment. We value innovation, creative problem solving, and diligent follow-through.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.