88- 50100596 Product Support Specialist
Apply NowCompany: Roche
Location: Tucson, AZ 85705
Description:
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Ventana Medical Systems, Inc. seeks a Product Support Specialist in its Tucson, AZ location.
Duties: Supports systems in medical diagnostics laboratories by applying knowledge of both the diagnostic test and the laboratory's procedures. Manages resolution of complex technical issues involving laboratory equipment and reagents usage, software and diagnostic applications. Participates in and may lead design reviews and provides feedback to design and development team in supporting established service requirements on innovative and development projects. Supports service requirements on development projects and creates service and user documentation for internal/external training prior to Launch Decision and for on-market products as needs arise. Participates in and may lead design review teams to provide service perspective, reviews and approves design change content, and assists in and/or creates the required deliverables. Supports on-market products and performs second-level troubleshooting and Support requests for internal and external customers. Creates and updates documentation and conducts training for internal field personnel (Field Support Engineers and Field Application Specialists). Creates and revises curriculum for training sessions and delivers training to small groups. Provides on-market support by addressing Level 2 submissions independently, following established Roche Quality system procedures in execution of work. Telecommuting permitted up to 2 days per week. Approximately 25% travel, international and domestic, fully reimbursed.
Education and experience required: Bachelor's Degree in Medical Technology or related field and 5 years of progressive post-baccalaureate experience job offered or related role.
Special Requirements: Must have 5 years of experience with each of the following:
The expected salary range for this position based on the primary location for this position of Tucson, AZ is $98,712 to $125,280 per year. Actual pay within the range will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits (https://roche.ehr.com/default.ashx?CLASSNAME=splash)
Worksite: 1910 E. Innovation Park Drive, Tucson, AZ 85755
Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Ventana Medical Systems, Inc. (Ventana), a member of the Roche Group, innovates and manufactures instruments and reagents that automate tissue processing and slide staining for cancer diagnostics. Our integrated staining, workflow management and digital pathology solutions optimize laboratory efficiency to reduce errors and support diagnosis for pathology professionals. Together with Roche, Ventana is driving personalized healthcare through accelerated drug discovery and companion diagnostics.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
The Position
Ventana Medical Systems, Inc. seeks a Product Support Specialist in its Tucson, AZ location.
Duties: Supports systems in medical diagnostics laboratories by applying knowledge of both the diagnostic test and the laboratory's procedures. Manages resolution of complex technical issues involving laboratory equipment and reagents usage, software and diagnostic applications. Participates in and may lead design reviews and provides feedback to design and development team in supporting established service requirements on innovative and development projects. Supports service requirements on development projects and creates service and user documentation for internal/external training prior to Launch Decision and for on-market products as needs arise. Participates in and may lead design review teams to provide service perspective, reviews and approves design change content, and assists in and/or creates the required deliverables. Supports on-market products and performs second-level troubleshooting and Support requests for internal and external customers. Creates and updates documentation and conducts training for internal field personnel (Field Support Engineers and Field Application Specialists). Creates and revises curriculum for training sessions and delivers training to small groups. Provides on-market support by addressing Level 2 submissions independently, following established Roche Quality system procedures in execution of work. Telecommuting permitted up to 2 days per week. Approximately 25% travel, international and domestic, fully reimbursed.
Education and experience required: Bachelor's Degree in Medical Technology or related field and 5 years of progressive post-baccalaureate experience job offered or related role.
Special Requirements: Must have 5 years of experience with each of the following:
- Providing advanced technical support for on-market products within healthcare diagnostics industry.
- Performing second-level troubleshooting for internal and external customers, and responding to global product inquiries for medical diagnostic technology.
- Participating in design review teams to provide service perspective, reviewing and approving design change content, and assisting and creating required deliverables.
- Providing guidance on projects and creating and updating SOPs for internal and training.
- Applying histology practices, pathology laboratory workflow, assay performance, and troubleshooting principles and practices.
- Preparing Support Notifications and Quality Notifications.
The expected salary range for this position based on the primary location for this position of Tucson, AZ is $98,712 to $125,280 per year. Actual pay within the range will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits (https://roche.ehr.com/default.ashx?CLASSNAME=splash)
Worksite: 1910 E. Innovation Park Drive, Tucson, AZ 85755
Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Ventana Medical Systems, Inc. (Ventana), a member of the Roche Group, innovates and manufactures instruments and reagents that automate tissue processing and slide staining for cancer diagnostics. Our integrated staining, workflow management and digital pathology solutions optimize laboratory efficiency to reduce errors and support diagnosis for pathology professionals. Together with Roche, Ventana is driving personalized healthcare through accelerated drug discovery and companion diagnostics.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.