9179-1 Telecom - Systems Engineer
Apply NowCompany: V2 Innovations
Location: Plano, TX 75025
Description:
The goal of the NMC team is to perform scheduled changes remotely in the commercial network error free. As part of the Network Maintenance Center team, the engineer will be responsible for remotely executing mass software/firmware changes, parameter changes across both 4G and 5G technologies in a live network environment. Familiarity with Unix is a must. Most of the work will be in the Maintenance Window.
Essential Duties and Responsibilities:
Knowledgeable on 4G and/or 5G 3GPP technologies
Be able to review various Engineering MOPs and identify missing steps or issues if any
Provide assistance to customers on maintenance window, support during network issues, parameter changes and SW upgrades.
Possess the ability and flexibility to work 24X7 schedule and/or on-call environment
Support Field, Samsung engineering, Lab, HQ, and RF Engineers with parameters changes, NBR adds, clearing alarms, etc.
Lead issues to resolution, while maintaining professionalism in all communications with both internal and external contacts. This included multitasking and driving issues to resolution.
Provide timely feedback on process/procedural improvements and operational inefficiencies.
Complete tasks required to maintain service levels and availability of all site features and function.
Responsible for routine or standard technical problems and responds to standard requests from internal and external customers.
Ability to work under pressure and finish the work mistake free in the Maintenance Window
Ability to execute scripts in CLI
Success Criteria:
Be able to train provide guidance and support to other team members on, processes, tools and new projects
Be able to execute mass changes in the customers live network error free
Education, Work experience and necessary Skills & Attributes:
BS EE or CS required - with at least 5 years of telecom work experience
Good knowledge of wireless network architecture concepts especially in RAN domain
Good knowledge of UNIX/LINUX operating systems to be able to perform activities at the CLI level
Good customer support experience
The ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts
Good analytical skills to investigate and evaluate trending data for issue resolution
Strong working knowledge of Microsoft excel
Essential Duties and Responsibilities:
Knowledgeable on 4G and/or 5G 3GPP technologies
Be able to review various Engineering MOPs and identify missing steps or issues if any
Provide assistance to customers on maintenance window, support during network issues, parameter changes and SW upgrades.
Possess the ability and flexibility to work 24X7 schedule and/or on-call environment
Support Field, Samsung engineering, Lab, HQ, and RF Engineers with parameters changes, NBR adds, clearing alarms, etc.
Lead issues to resolution, while maintaining professionalism in all communications with both internal and external contacts. This included multitasking and driving issues to resolution.
Provide timely feedback on process/procedural improvements and operational inefficiencies.
Complete tasks required to maintain service levels and availability of all site features and function.
Responsible for routine or standard technical problems and responds to standard requests from internal and external customers.
Ability to work under pressure and finish the work mistake free in the Maintenance Window
Ability to execute scripts in CLI
Success Criteria:
Be able to train provide guidance and support to other team members on, processes, tools and new projects
Be able to execute mass changes in the customers live network error free
Education, Work experience and necessary Skills & Attributes:
BS EE or CS required - with at least 5 years of telecom work experience
Good knowledge of wireless network architecture concepts especially in RAN domain
Good knowledge of UNIX/LINUX operating systems to be able to perform activities at the CLI level
Good customer support experience
The ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts
Good analytical skills to investigate and evaluate trending data for issue resolution
Strong working knowledge of Microsoft excel