Abortion and Sedation Program Manager

Planned Parenthood Northern California (PPNorCal) is seeking a Abortion and Sedation Program Manager for our Health Centers. This role is full-time, 40 hours per week. PPNorCal provides a comprehensive benefits package including 100% employer paid medical insurance for the employee, 50% employer paid medical insurance for dependent children, dental and vision coverage, employer paid life and long-term disability insurance, 15 days of paid time off to start, 10 paid holidays, and a 403(b)-retirement plan with up to 4% employer match. This position is currently represented by SEIU local 1021.

SUMMARY

The Abortion & Sedation Program Manager works in collaboration with the Abortion & Sedation Program Director, Medical Director and PAB operational leader to provide oversight of Procedural Abortion (PAB) and Sedation services, communicate updates with PAB staff, and leads quality, health equity, and abortion and sedation service expansion initiatives. The Abortion & Sedation Program Manager works directly with the Abortion & Sedation Program Director to ensure adherence of all clinical PPFA Standards and Guidelines and ensure adequate access to abortion and sedation services.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF ABORTION & SEDATION PROGRAM MANAGER include the following. Other duties may be assigned.

• In conjunction with the Abortion & Sedation Program Director, leads continuous process improvement initiatives specific to abortion and sedation care for the advancement of equitable, quality, and accessible abortion and procedural services.
• In collaboration with Patient Access and PAB operational leader, maintains abortion access per affiliate goals and responds to potential increased abortion access needs with increasingly restrictive abortion access in surrounding states.

Collaborates with the Training Department to provide training support for both flow coordinator and RHS training in PAB services.

• Acts as liaison between Clinical Operations leadership and Procedural Abortion (PAB) leadership to maintain strong lines of communication and facilitate collaboration on program goals.
• Provides on-the-ground management and oversight of PAB, escalating issues directly to the Abortion & Sedation Program Director and PAB operational leadership
• Under the guidance of the Abortion & Sedation Program Director, ensures that PAB services are performed:
• In a health equitable, professional, trauma informed, and patient centered manner
• In compliance with PPFA's Medical Standards and Guidelines (MS&Gs), PPNorCal policies and procedures and State and Federal regulatory requirements
• Leads PAB initiatives for PPFA Accreditation preparation, quality improvement projects, and clinic workflow efficiency.
• Schedules and leads quarterly PAB Leaders meetings for abortion coordinators, RNs, and APCs and PAB center management.
• Conducts quarterly and ad hoc meetings with Regional Center Directors to review status and progress of PAB access, audits, initiatives, and updates.
• Disseminates PAB specific information to staff via email, Hot Flashes, training modules, and direct communication.
• Receives, processes, and elevates concerns, suggestions, and ideas for improvement in the PAB program to the Abortion & Sedation Program Director and/or Clinical Operations leadership team.
• Coaches PAB health centers in the integration and maintenance of Team Centered Patient Care (TCPC) principles and workflows to ensure patient and staff satisfaction.
• Improves patient access and experience with abortion and non-abortion sedation procedure appointments by optimizing electronic health records patient interface.
• Ensures access and structural organization for non-PAB procedures with sedation.
• Participates in RQM activities, including, but not limited to:
• Reviews PAB-related audit results including moderate sedation vitals, first trimester, and second trimester and assists the Director of Abortion and Sedation Services to lead corrective action initiatives.
• Attendance at Clinical Quality Assurance meeting and affiliate Peer Review Committee for as the abortion services liaison
• Serves as a resource on abortion services for the affiliate.
• Provides in-service presentations or support for external programs as directed by the Abortion & Sedation Program Director and Medical Director
• Attends abortion continuing education courses and conferences to stay current on best practices in the field.
• Exercises a commitment to diversity, equity, and inclusion in all interactions with patients and staff.
• Staffs PAB clinic in flow coordinator or RHS role (80% of time) as part of the interdisciplinary care team in PPNorCal health centers with all hours health-center based.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Assist clinical team in adhering to PPNorCal Medical Standards and Guidelines and Standard Operating Procedures that is patient-centered
• Work as an integral member of the outpatient clinical team utilizing detailed communication to ensure clinic and department flow is optimal.
• Maintain excellent organizational skills, a sense of responsibility and a high level of motivation.
• Work efficiently in a busy environment, often under pressure, without compromising accuracy, attention to detail, and courtesy to patients and staff.
• Document in electronic health records accurately and thoroughly.
• Maintain professional manner and patient confidentiality.
• Educate patients on sexually transmitted illnesses and reproductive/urinary tract infections signs, symptoms, etiology, and treatment.
• Educate patients on the reproductive cycle and all contraceptive method options.
• Consult with clinicians appropriately.
• Support and actively participate in the Diversity, Equity, and Inclusion initiatives of PPNorCal.

SUPERVISORY RESPONSIBILITIES

The Abortion & Sedation Program Manager works with the Abortion & Sedation Program Director to provide oversight of the PAB and sedation service.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree (B.A.) or equivalent from four-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge/experience with EHR & EPM systems. Knowledge of spreadsheet software and word processing software preferred.

PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT

As required for health care operations and patient treatment.

CERTIFICATES, LICENSES, REGISTRATIONS

• Reliable automobile transportation and a valid CA Driver's License and insurance preferred.

OTHER SKILLS, ABILITIES, QUALIFICATIONS

• Minimum of two years of Planned Parenthood experience preferred.
• Prior training in PAB care, including minimum of one year of experience in direct patient care providing PAB
• Demonstrate a positive attitude and willingness to always assist team members. Handle communication problems with other staff and managers directly, constructively, and with sensitivity.
• Maintain professional image through appropriate dress and manner. Treat other staff and clients with courtesy and respect always, under all circumstances.
• Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff.
• Ability to communication effectively, make decisions, solve problems and function as part of a team and as the team leader.
• Willingness to promote Planned Parenthood services and goals to clients, friends, and others in the community.
• Willingness to travel to health centers throughout the PPNorCal service terrain.
• Leadership skills including vision, enthusiasm, common sense, and a commitment to patient centered care
• Commitment to working with low-income and culturally diverse patients with an emphasis on health equity and empowerment
• Serve patients promptly, competently, and in a friendly manner. Treat complaints as opportunities to improve service
• Ability to understand and demonstrate, in all interactions, the importance of high-quality care, including accurate charting and follow-up
• Ability to think and act strategically
• Commitment to high quality healthcare
• Commitment to the principles of diversity, equity, and inclusion as a business imperative

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

Pay Range: Planned Parenthood Northern California (PPNorCal) supports California's new law (SB 1162) enhancing pay transparency. This new law requires employers with 15 or more employees to include a pay range in job postings. The pay range reflects the compensation that a new employee can expect to receive if offered employment. Employees with more experience, education, and other qualifying factors may be compensated at a higher rate of pay.

The pay range for this position is: $94,000 - $134.400 annualized salary.

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences.

We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!

Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.