Access Paratransit Certification Coordinator
Apply NowCompany: King County, WA
Location: Seattle, WA 98115
Description:
Salary : $92,019.20 - $111,238.40 Annually
Location : Seattle, WA
Job Type: Special Duty Assignment or Term Limited Temp (TLT)
Job Number: 2025TB24258
Department: MTD - Metro Transit
Division: Mobility
Opening Date: 03/31/2025
Closing Date: 4/13/2025 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: C4 : PROTEC17-P&T-MTD
Full- or Part-Time: Full Time
Summary
Learn how Metro connects you with what matters.
This position is open to all King County Employees and the General Public. Internal employees applying for the SDA must have completed their probationary period in their current Career Service position.
Metro Transit is looking to fill one vacant Term Limited Temporary / Special Duty Assignment (TLT/SDA) Access Paratransit Certification Coordinator position to assist with determining paratransit eligibility and providing exceptional customer service for our Access Paratransit van customers who apply for transportation services. Access Paratransit service provides shared-ride public transit van services to persons whose disabilities prevent them from using the accessible fixed-route transit system.
This TLT/SDA position has an expected duration of 6-9 months, ending no later than December 31, 2025.
The ideal candidates for this position will have excellent customer service skills, experience working directly with and providing instruction and/or services for individuals with disabilities as a recent and primary component of their work experience, strong interpersonal communication skills, recent experience with special needs populations, and a familiarity and working knowledge of Title II of the Americans with Disabilities Act (ADA). Responsibilities in this position will include making paratransit eligibility determinations in compliance with ADA federal regulations and King County policies, providing amazing customer service by answering a public phone line, replying to email inquiries, and occasionally meeting with in-person customers. Also, this candidate would occasionally perform community outreach to explain paratransit and accessible public transit services.
Who may apply and position information: This recruitment process will be used to fill one immediate TLT/SDA vacancy. This recruitment will also be used to establish an eligibility pool to fill future vacancies in the same status, that may occur within the next 12 months from the establishment of the pool (at the discretion of the hiring manager), in this job classification within the Access Paratransit workgroup.
Job Duties
Applying is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.
As the Access Paratransit Certification Coordinator, you will also:
Experience, Qualifications, Knowledge, Skills
Minimum Qualifications:
Desired Qualifications:
Necessary Special Requirements:
Ability to travel throughout King County and participate in outreach activities as needed, including schedule flexibility to attend some evening and weekend outreaches (approximately once per month).
Supplemental Information
Who May Apply
This position is open to all King County Employees and the General Public. Internal employees applying for the SDA must have completed their probationary period in their current Career Service position.
How to Apply
Complete an online application and answer the supplemental questionnaire.
NOTE: Please answer ALL questions in the online employment application itself, with each of your jobs during the last 10 years listed (listing each position for each employer separately), duties explained, reasons for leaving, etc.
Applications that are incomplete may be rejected as incomplete and not advanced in the process. Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at www.kingcounty.gov/jobs.
Selection Process
Applications, including the supplemental questionnaire, will be screened for qualifications, communication skills, and attention to detail. The most competitive candidates will be invited to participate in a skills and/or writing test. The selection process will also include a panel interview(s). Reference checks / Record Reviews will be conducted. It is important to note that you must get approval from your current supervisor/manager to accept a Special Duty Assignment. Pay for SDA will be in accordance with the Personnel Guidelines or the selected employee's collective bargaining agreement.
Work Schedule
This position is non-exempt from the provisions of the Fair Labor Standards Act and is eligible for overtime pay. The work schedule is Monday through Friday, 8:00 a.m. - 5:00 p.m., but work outside of the normal workday may be required for meetings, events, and public outreach.
Work Location:
The primary office for this position is King Street Center at 201 S Jackson St in downtown Seattle.
For more information regarding this recruitment, please contact:
Tracy Bylund (She/Her), Talent Advisor at
Union Membership: This position is represented by PROTEC17: Professional and Technical Employees, Local 17
Class Code: 2230200 - Customer Services Coordinator
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Do you have two or more years (within the last five years) of interactive experience working directly with and providing instruction or services for individuals with disabilities as a primary function of your job?
02
Describe the nature and purpose of your interactive experience working with, and providing instruction or services for, individuals with disabilities as a primary function of your work. Include name of employer(s) where you gained this experience in your answer. Answer "N/A" (not applicable) if you do not have this type of experience.
03
Please select the programs you have technical skills and working knowledge performing.
04
Strong communication and interpersonal skills, including exceptional customer service skills and experience (discretion, patience, etiquette, professionalism) are a requirement for this position. Please provide an example of how you meet this requirement.
05
Do you have experience working and successfully communicating with a diverse population of staff and customers in person and over the phone?
06
Describe the nature of your experience working and successfully communicating with a diverse population of staff and customers in person and over the phone. Include name of employer where you gained this experience in your answer. Answer "N/A" (not applicable) if you do not have experience.
07
Do you have experience maintaining and tracking data, and accurately maintaining data sources?
08
Describe your experience maintaining and tracking data, and accurately maintaining data sources. Include the name of employer where you gained this experience in your answer. Answer "N/A" (not applicable) if you do not have experience.
09
Do you have a working knowledge of Title II of the Americans with Disability Act (ADA)?
10
Tell us about how you utilize(d) your knowledge of Title II of the ADA in your current or past employment positions. Include name of employer(s) where you gained this experience in your answer. Answer "N/A" (not applicable) if you do not have experience.
11
Do you have a bachelor's degree in social services or a related field?
12
If you don't not have a bachelor's degree, please tell us more about how your equivalent combination of education and experience meets the job requirements.
13
Are you knowledgeable of and accustomed to using the Trapeze Paratransit software application? If yes, please tell us more about which modules you have experience using. Answer "N/A" (not applicable) if you do not have experience.
14
When applying for this position, you must thoroughly complete the EDUCATION and WORK EXPERIENCE sections of your application. Failure to do so can result in disqualification from consideration. Please check off all of the items that you have completed in your application:
15
I certify that the statements made by me on the application and supplemental questions are, to the best of my knowledge, true, complete and correct. I understand that any misrepresentation or material omission of fact on this or any other document required by King County may constitute grounds for rejection, or if employed by King County, for disciplinary measures, including dismissal.
16
If you have a disability as defined by the Americans with Disabilities Act, will you need accommodation in the testing process? This confidential information is solicited for the purposes of providing reasonable accommodation for the testing process only.
17
Are you applying to this position as a Priority Placement Program participant and is this position the same or lower percentage of full-time and do you possess the skills and abilities to qualify for this position?
18
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in3. The effective date of your layoff
19
MTD - Do you have any relatives employed by King County? A relative is defined as a parent, child, sibling, spouse or domestic partner, aunt or uncle, niece or nephew, grandparent, grandchild, in-laws, children, or relatives of a domestic partner.
20
MTD - If you answered yes to the previous question, please provide the employee's name, position, and your relationship.
21
MTD - If you answered yes to the previous question, does your relative work for King County's METRO Transit Department?
22
MTD - If you answered "yes" to the previous question, please provide the Division of King County Metro that they currently work in. Select all that apply.
Required Question
Location : Seattle, WA
Job Type: Special Duty Assignment or Term Limited Temp (TLT)
Job Number: 2025TB24258
Department: MTD - Metro Transit
Division: Mobility
Opening Date: 03/31/2025
Closing Date: 4/13/2025 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: C4 : PROTEC17-P&T-MTD
Full- or Part-Time: Full Time
Summary
Learn how Metro connects you with what matters.
This position is open to all King County Employees and the General Public. Internal employees applying for the SDA must have completed their probationary period in their current Career Service position.
Metro Transit is looking to fill one vacant Term Limited Temporary / Special Duty Assignment (TLT/SDA) Access Paratransit Certification Coordinator position to assist with determining paratransit eligibility and providing exceptional customer service for our Access Paratransit van customers who apply for transportation services. Access Paratransit service provides shared-ride public transit van services to persons whose disabilities prevent them from using the accessible fixed-route transit system.
This TLT/SDA position has an expected duration of 6-9 months, ending no later than December 31, 2025.
The ideal candidates for this position will have excellent customer service skills, experience working directly with and providing instruction and/or services for individuals with disabilities as a recent and primary component of their work experience, strong interpersonal communication skills, recent experience with special needs populations, and a familiarity and working knowledge of Title II of the Americans with Disabilities Act (ADA). Responsibilities in this position will include making paratransit eligibility determinations in compliance with ADA federal regulations and King County policies, providing amazing customer service by answering a public phone line, replying to email inquiries, and occasionally meeting with in-person customers. Also, this candidate would occasionally perform community outreach to explain paratransit and accessible public transit services.
Who may apply and position information: This recruitment process will be used to fill one immediate TLT/SDA vacancy. This recruitment will also be used to establish an eligibility pool to fill future vacancies in the same status, that may occur within the next 12 months from the establishment of the pool (at the discretion of the hiring manager), in this job classification within the Access Paratransit workgroup.
Job Duties
Applying is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.
As the Access Paratransit Certification Coordinator, you will also:
- Evaluate applications and documents for persons with disabilities who apply for Metro's Americans with Disabilities Act (ADA) paratransit van services - Access Transportation; make eligibility determinations in compliance with ADA Federal Transit Administration (FTA) regulations and King County policies.
- Provide exceptional customer service by promptly responding to customers seeking program information by phone, email, or in person.
- Investigate and respond to customer complaints and inquiries and provide prompt responses.
- Utilize good judgment and discretion in the application of established guidelines, policies, and procedures.
- Provide clear and concise program-specific information to program participants who may have various types of disabilities.
- Provide office support and coordination that is specialized in nature, including documenting data from completed Access Paratransit evaluations, tracking and entering information into internal documentation software systems, registering visitors and regional riders, and assisting with maintaining an inventory of program materials, among other daily assigned tasks.
- Provide information and registration services for Metro's Taxi Scrip and Adult Day Health Transportation programs.
- Coordinate daily with coworkers to ensure all customers are served quickly and efficiently.
- Coordinate and conduct public outreach activities regarding Metro programs that may include evening and weekend work.
- Attend and represent program at paratransit appeal hearings.
- Participate on internal teams and identify appropriate changes needed for continuous process improvement.
- Perform individual special projects related to paratransit certification and provision of paratransit services.
- Perform other duties as assigned.
Experience, Qualifications, Knowledge, Skills
Minimum Qualifications:
- Two or more years of recent experience (within the last five years) working interactively and directly with and providing instruction or services for individuals with disabilities as a primary function of the job.
- Technical computer skills and strong working, productive knowledge of MS Outlook, MS Teams, Word, and Excel (testing will be administered for potential candidates).
- Strong communication and interpersonal skills, including exceptional customer service skills and experience (discretion, patience, etiquette, professionalism).
- Demonstrated experience working and successfully communicating with special needs populations over the phone and in-person.
- Experience performing accurate and timely data entry tasks.
- Experience maintaining and tracking customer data and accurately maintaining data sources.
- Experience providing a high level of attention to detail and quality control while still providing efficient delivery of services.
- Experience utilizing good judgment regarding complex and politically sensitive matters; must be sensitive to the needs of others and have experience demonstrating interpersonal traits such as kindness and empathy.
- Proven capabilities to efficiently and effectively solve a variety of problems related to customer service.
Desired Qualifications:
- Bachelor's degree in social services or related field, or equivalent combination of education and experience.
- Working knowledge of Title II of the Americans with Disabilities Act (ADA).
- Familiarity with Trapeze Paratransit software application, specifically the Trapeze Certification module.
Necessary Special Requirements:
Ability to travel throughout King County and participate in outreach activities as needed, including schedule flexibility to attend some evening and weekend outreaches (approximately once per month).
Supplemental Information
Who May Apply
This position is open to all King County Employees and the General Public. Internal employees applying for the SDA must have completed their probationary period in their current Career Service position.
How to Apply
Complete an online application and answer the supplemental questionnaire.
NOTE: Please answer ALL questions in the online employment application itself, with each of your jobs during the last 10 years listed (listing each position for each employer separately), duties explained, reasons for leaving, etc.
Applications that are incomplete may be rejected as incomplete and not advanced in the process. Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at www.kingcounty.gov/jobs.
Selection Process
Applications, including the supplemental questionnaire, will be screened for qualifications, communication skills, and attention to detail. The most competitive candidates will be invited to participate in a skills and/or writing test. The selection process will also include a panel interview(s). Reference checks / Record Reviews will be conducted. It is important to note that you must get approval from your current supervisor/manager to accept a Special Duty Assignment. Pay for SDA will be in accordance with the Personnel Guidelines or the selected employee's collective bargaining agreement.
Work Schedule
This position is non-exempt from the provisions of the Fair Labor Standards Act and is eligible for overtime pay. The work schedule is Monday through Friday, 8:00 a.m. - 5:00 p.m., but work outside of the normal workday may be required for meetings, events, and public outreach.
Work Location:
The primary office for this position is King Street Center at 201 S Jackson St in downtown Seattle.
For more information regarding this recruitment, please contact:
Tracy Bylund (She/Her), Talent Advisor at
Union Membership: This position is represented by PROTEC17: Professional and Technical Employees, Local 17
Class Code: 2230200 - Customer Services Coordinator
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12 paid holidays each year plus two personal holidays
- Generous vacation and paid sick leave
- Paid parental, family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Do you have two or more years (within the last five years) of interactive experience working directly with and providing instruction or services for individuals with disabilities as a primary function of your job?
- Yes
- No
02
Describe the nature and purpose of your interactive experience working with, and providing instruction or services for, individuals with disabilities as a primary function of your work. Include name of employer(s) where you gained this experience in your answer. Answer "N/A" (not applicable) if you do not have this type of experience.
03
Please select the programs you have technical skills and working knowledge performing.
- MS Word
- MS Excel
- MS Outlook
- MS Teams
- Trapeze Paratransit software application
- None of the above
04
Strong communication and interpersonal skills, including exceptional customer service skills and experience (discretion, patience, etiquette, professionalism) are a requirement for this position. Please provide an example of how you meet this requirement.
05
Do you have experience working and successfully communicating with a diverse population of staff and customers in person and over the phone?
- Yes
- No
06
Describe the nature of your experience working and successfully communicating with a diverse population of staff and customers in person and over the phone. Include name of employer where you gained this experience in your answer. Answer "N/A" (not applicable) if you do not have experience.
07
Do you have experience maintaining and tracking data, and accurately maintaining data sources?
- Yes
- No
08
Describe your experience maintaining and tracking data, and accurately maintaining data sources. Include the name of employer where you gained this experience in your answer. Answer "N/A" (not applicable) if you do not have experience.
09
Do you have a working knowledge of Title II of the Americans with Disability Act (ADA)?
- Yes
- No
10
Tell us about how you utilize(d) your knowledge of Title II of the ADA in your current or past employment positions. Include name of employer(s) where you gained this experience in your answer. Answer "N/A" (not applicable) if you do not have experience.
11
Do you have a bachelor's degree in social services or a related field?
- Yes
- No
12
If you don't not have a bachelor's degree, please tell us more about how your equivalent combination of education and experience meets the job requirements.
13
Are you knowledgeable of and accustomed to using the Trapeze Paratransit software application? If yes, please tell us more about which modules you have experience using. Answer "N/A" (not applicable) if you do not have experience.
14
When applying for this position, you must thoroughly complete the EDUCATION and WORK EXPERIENCE sections of your application. Failure to do so can result in disqualification from consideration. Please check off all of the items that you have completed in your application:
- Completed education history
- Detailed description of each position that you have held in the last ten years. Please list gaps in employment and reason.
- Reason for leaving employers, (in cases of termination, state why you were terminated)
- Supervisor Name
- Employer phone number
15
I certify that the statements made by me on the application and supplemental questions are, to the best of my knowledge, true, complete and correct. I understand that any misrepresentation or material omission of fact on this or any other document required by King County may constitute grounds for rejection, or if employed by King County, for disciplinary measures, including dismissal.
- Yes
- No
16
If you have a disability as defined by the Americans with Disabilities Act, will you need accommodation in the testing process? This confidential information is solicited for the purposes of providing reasonable accommodation for the testing process only.
- Yes
- No
17
Are you applying to this position as a Priority Placement Program participant and is this position the same or lower percentage of full-time and do you possess the skills and abilities to qualify for this position?
- Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. AND, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
- No.
18
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in3. The effective date of your layoff
19
MTD - Do you have any relatives employed by King County? A relative is defined as a parent, child, sibling, spouse or domestic partner, aunt or uncle, niece or nephew, grandparent, grandchild, in-laws, children, or relatives of a domestic partner.
- Yes
- No
20
MTD - If you answered yes to the previous question, please provide the employee's name, position, and your relationship.
21
MTD - If you answered yes to the previous question, does your relative work for King County's METRO Transit Department?
- Yes
- No
22
MTD - If you answered "yes" to the previous question, please provide the Division of King County Metro that they currently work in. Select all that apply.
- a. Bus Operations Division
- b. Capital Division
- c. Employee Services Division
- d. Facilities Division
- e. Finance & Administration Division
- f. General Manager's Office
- g. Marine Division
- h. Mobility Division
- i. Rail Division (including Streetcar)
- j. Safety, Security & Quality Assurance
- k. Vehicle Maintenance
- l. I do not know which Division my relative works in at Metro Transit
- m. I do not have a relative that works for King County Metro
Required Question