Account Director
Apply NowCompany: Jones Lang LaSalle Incorporated
Location: Wilmington, NC 28403
Description:
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Major responsibilities:
The Account Director is accountable for developing and implementing a strategic account plan which delights our clients and ensures a healthy long-term relationship. The Account Director anticipates client needs, delivers to outperform on key performance indicators and builds financial plans to exceed growth and profitability targets. The Account Director creates and manages high performing teams, which stay engaged and thriving. With an understanding of JLL's strategic initiatives, the Account Director can translate emerging thought leadership, products and services into viable client and business opportunities.
Primary responsibilities include:
Aligns with client on key priorities and executes a strategic account plan that delivers against those priorities
Communicates well at an executive level, but also deeply knowledgeable in operational detail and able to engage tactically as required.
Manages escalatory matters quickly and effectively
Ensures service delivery is high quality and exceeds client expectations
Anticipates needs, responds to client issues in an expedient and professional manner
Builds lasting relationships quickly
Building and Managing High Performing Teams
Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition
Understands client's key business drivers; focuses the team to ensure those priorities are aligned with our deliverables
Embodies the firm's values and core behaviors of collaboration, integrity and excellence
Advances the firm's diversity and inclusion priorities by focusing on hiring, rotation and promotion
Identify and groom successor candidates to Account Director role
Achieving Financial Results
Develops the budget, manages to ensure plan is met or exceeded in growth and profitability
Retains all appropriate business lines and expands business beyond existing product lines or geographies
Develops compliance program to mitigate risk, ensures A/R is maintained within requirements
Drives the Sales Strategy & Contributes to the Growth of the Company
Proactively identifies areas to incorporate innovation into account operations
Proactively identifies opportunities for expansion and cross selling
Creates and delivers effective, executive level reporting
Proactively reaches out to other accounts to ensure leading practices are being delivered
Becomes internal reference for best in class service delivery
Recognizes opportunities for account growth, articulates the JLL value proposition and ensures best practice implementation across the delivery platform
Qualifications:
An expert in the corporate real estate industry, with track record of exceptional performance.
8-10+ years of Real Estate industry experience preferred.
Advanced client relationship management skills and strong leadership presence
Bachelor's degree (BA/BS) from four-year college or university, MBA preferred
Location:
On-site -Wilmington, NC
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Major responsibilities:
The Account Director is accountable for developing and implementing a strategic account plan which delights our clients and ensures a healthy long-term relationship. The Account Director anticipates client needs, delivers to outperform on key performance indicators and builds financial plans to exceed growth and profitability targets. The Account Director creates and manages high performing teams, which stay engaged and thriving. With an understanding of JLL's strategic initiatives, the Account Director can translate emerging thought leadership, products and services into viable client and business opportunities.
Primary responsibilities include:
Aligns with client on key priorities and executes a strategic account plan that delivers against those priorities
Communicates well at an executive level, but also deeply knowledgeable in operational detail and able to engage tactically as required.
Manages escalatory matters quickly and effectively
Ensures service delivery is high quality and exceeds client expectations
Anticipates needs, responds to client issues in an expedient and professional manner
Builds lasting relationships quickly
Building and Managing High Performing Teams
Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition
Understands client's key business drivers; focuses the team to ensure those priorities are aligned with our deliverables
Embodies the firm's values and core behaviors of collaboration, integrity and excellence
Advances the firm's diversity and inclusion priorities by focusing on hiring, rotation and promotion
Identify and groom successor candidates to Account Director role
Achieving Financial Results
Develops the budget, manages to ensure plan is met or exceeded in growth and profitability
Retains all appropriate business lines and expands business beyond existing product lines or geographies
Develops compliance program to mitigate risk, ensures A/R is maintained within requirements
Drives the Sales Strategy & Contributes to the Growth of the Company
Proactively identifies areas to incorporate innovation into account operations
Proactively identifies opportunities for expansion and cross selling
Creates and delivers effective, executive level reporting
Proactively reaches out to other accounts to ensure leading practices are being delivered
Becomes internal reference for best in class service delivery
Recognizes opportunities for account growth, articulates the JLL value proposition and ensures best practice implementation across the delivery platform
Qualifications:
An expert in the corporate real estate industry, with track record of exceptional performance.
8-10+ years of Real Estate industry experience preferred.
Advanced client relationship management skills and strong leadership presence
Bachelor's degree (BA/BS) from four-year college or university, MBA preferred
Location:
On-site -Wilmington, NC
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.