Account Executive/Manager
Apply NowCompany: Diverse Lynx LLC
Location: Princeton, NJ 08540
Description:
Account Executive/Manager (Pharmacy Benefits Management)
Remote
Fulltime/Permanent
Job Description
JOB SUMMARY
The Account Executive (AE) is a customer-oriented leadership role that provides oversight and accountability for account growth, service delivery excellence and contract compliance across the client's Healthcare and clients with an overarching mission to ensure a positive and meaningful customer experience. The AE must be an active collaborator across the entire organization. The AE will manage an account or portfolio of accounts, with responsibility for overall health of the account(s) and customer relationships. The AE develops relationships with leadership groups in different functions in order to collaborate and make informed decisions to foster service excellence, customer satisfaction and profitable growth.
ESSENTIAL JOB FUNCTIONS/DUTIES
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Remote
Fulltime/Permanent
Job Description
JOB SUMMARY
The Account Executive (AE) is a customer-oriented leadership role that provides oversight and accountability for account growth, service delivery excellence and contract compliance across the client's Healthcare and clients with an overarching mission to ensure a positive and meaningful customer experience. The AE must be an active collaborator across the entire organization. The AE will manage an account or portfolio of accounts, with responsibility for overall health of the account(s) and customer relationships. The AE develops relationships with leadership groups in different functions in order to collaborate and make informed decisions to foster service excellence, customer satisfaction and profitable growth.
ESSENTIAL JOB FUNCTIONS/DUTIES
- Develop and enhance relationships with key client stakeholders, understanding each client's business goals and key initiatives, and seeking opportunities to enhance value for both parties.
- Monitor service delivery and overall program health with a view towards patterns and trends to proactively anticipate unfavorable performance and mitigate where possible through close collaboration with delivery leaders.
- Lead an internal team of Account Managers (as assigned) to take care of the day-to-day servicing of the relationship and ensure a well-managed customer experience.
- Orchestrate client engagement with an extended "virtual team" of delivery leaders by facilitating meetings and collaboration between stakeholders in both Wipro and customer organizations. The AE will often act as convenor to bring the right parties together to deal with a range of business needs and situations..
- Communicate the value of being a reference to all clients, convincing them to share their success stories with potential Wipro clients. Increase the number of reference clients.
- Work closely with the Technology, Operations and other internal functions across the continuum of the Wipro relationship, serving as a resource for client knowledge over time.
- Develop, maintain, and follow through with a Strategic Client Account Plan. Focus on improving client satisfaction and uncovering upsell opportunities.
- Build and improve relationships with customers, key suppliers and partners
- Identify potential future opportunities and share with the Account Leadership and Management team for follow-up
- Attend to customer complaints and resolve issues promptly. Anticipate potential adverse developments and proactively intervene to minimize customer abrasion and prevent unnecessary escalations.
- Support efficient and effective governance, business continuity and communications across the program and in alignment with contract commitments and Account Leadership and Management expectations
- Support the Wipro Customer Satisfaction survey and action planning process.
- Excellent written and verbal communication skills.
- Excellent presentation skills across a continuum of audiences ranging from individual contributor to executive.
- Broad knowledge of the healthcare industry, business practices, trends and developments.
- 10+ years' experience in, and in-depth knowledge of commercial and government health plan administration.
- Candidate should have strong PBM (Pharmacy Benefit Management) Domain Experience, working with at least one of the large PBMs for 5+ years
- 10+ years of experience in a customer facing leadership role within a professional services or consulting organization
- Experience interfacing at all levels internally, with clients and external partners required.
- Adept in planning, influencing, leading change, working in a fast-paced environment, and multi-tasking skills required.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.