Account Manager
Apply NowCompany: Sanoh America, Inc.
Location: Findlay, OH 45840
Description:
GENERAL SUMMARY
1.Direct daily contact with customer. Responsible for customer satisfaction and coordination of new business activities. Support APQP function and development of new model maturation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1.Reviews and communicates data for various RFQ's to promote accuracy and efficiency. Performs daily review and creation of internal RFQ's while reviewing and communicating issues with new customer RFQ's. Communicates and resolves issues with Corporate and Plant personnel.
2.Analyzes, verifies, and communicates key financial data daily. Prepares customer quotations and P&L while reviewing with management for accuracy. Reviews internal RFQ outputs for accuracy.
3.Analyzes and prepares forecasting and marketing data. Obtains customer data and production trends weekly. Creates annual forecast for assigned customer.
4.Reports accurate and relevant marketing data to insure Sanoh America can make prudent business decisions. Reports current market data (competitor trends, customer trends, quotation feedback) weekly.
5.Supports and participates in new model / APQP development, to help insure successful launches. Examples include supporting action items for APQP team meetings (weekly), NMR / QAV support (monthly), and new vehicle target / new product development activity with customer R&D (monthly). Support daily process engineering changes (cost, schedule, drawing release). Daily creation and distribution of Prototype sales releases.
6.Supports and coordinates new model launch activity, to help insure successful launches. Support daily process engineering changes (cost, schedule, drawing release). Coordinate customer service for OEM purchasing daily. Seek and maintain application data for each vehicle (engine and chassis) on a monthly basis.
7.Manage communication for Prototype / Development production orders. Review daily e-mail alerts and EDI for new Prototype orders. Follow up on daily customer e-mail alerts / telephone calls for Prototype order status.
8.Coordinate tooling commercial activities. Conduct negotiations, obtain Purchase Order, prepare and submit customer documentation and create invoice.
REQUIRED EDUCATION and/or EXPERIENCE
1.Bachelor's degree in Business, Engineering or related field.
REQUIRED SKILLS AND ABILITIES
1.Advanced knowledge of the automotive industry market and environment; Basic understanding of manufacturing processes
2.Advanced verbal and written communication skills; Able to communicate effectively with all levels of management, external and internal customers, and support staff
3.Advanced interpersonal skills; Able to effectively direct, influence, and negotiate with associates within and outside of Sanoh America
4.Intermediate to advanced meeting organization and facilitation skills; Able to deliver meetings that yield appropriate communication, direction and results
5.Advanced knowledge in statistical data collection and analysis; Able to effectively analyze and report accurate market data from which to make sound business decisions
6.Intermediate understanding of basic financial accounting; Able to accurately report, forecast, and trouble-shoot
7.Intermediate to advanced skills in MS Excel, MS PowerPoint, and MS Word
8.Intermediate to advanced knowledge of the APQP process; Able to effectively lead / support the entire new model process
9.Intermediate to advanced supervisory and leadership skills; Can effectively manage Coaching, Conflict Management, Performance Management, etc., for both direct reports and associates outside of the reporting structure
10.Intermediate to advanced analytical and problem-solving abilities; Able to analyze a situation or condition and determine the best course of action and/or how to overcome obstacles and countermeasure problems
REQUIRED DECISION-MAKING AND ORGANIZATION IMPACT
1.Customer Quotation Lead Time
2.Distribution of APQP documents (design changes, tooling accounts, P&L, customer forecast)
3.Overall Customer Satisfaction
4.P&L Creation and accuracy
5.Communication of new business and customer trends
REPORTING RELATIONSHIPS
1.Reports to: Director of Marketing
WORKING CONDITIONS
1. Nearly 100% office / meeting room environment
2.Very infrequent / brief time spent on the shop floor
3.Business travel may be required intermittently, including the possibility of overnight stays
PHYSICAL REQUIREMENTS
1. Ability to climb stairs occasionally on a daily basis
1.Direct daily contact with customer. Responsible for customer satisfaction and coordination of new business activities. Support APQP function and development of new model maturation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1.Reviews and communicates data for various RFQ's to promote accuracy and efficiency. Performs daily review and creation of internal RFQ's while reviewing and communicating issues with new customer RFQ's. Communicates and resolves issues with Corporate and Plant personnel.
2.Analyzes, verifies, and communicates key financial data daily. Prepares customer quotations and P&L while reviewing with management for accuracy. Reviews internal RFQ outputs for accuracy.
3.Analyzes and prepares forecasting and marketing data. Obtains customer data and production trends weekly. Creates annual forecast for assigned customer.
4.Reports accurate and relevant marketing data to insure Sanoh America can make prudent business decisions. Reports current market data (competitor trends, customer trends, quotation feedback) weekly.
5.Supports and participates in new model / APQP development, to help insure successful launches. Examples include supporting action items for APQP team meetings (weekly), NMR / QAV support (monthly), and new vehicle target / new product development activity with customer R&D (monthly). Support daily process engineering changes (cost, schedule, drawing release). Daily creation and distribution of Prototype sales releases.
6.Supports and coordinates new model launch activity, to help insure successful launches. Support daily process engineering changes (cost, schedule, drawing release). Coordinate customer service for OEM purchasing daily. Seek and maintain application data for each vehicle (engine and chassis) on a monthly basis.
7.Manage communication for Prototype / Development production orders. Review daily e-mail alerts and EDI for new Prototype orders. Follow up on daily customer e-mail alerts / telephone calls for Prototype order status.
8.Coordinate tooling commercial activities. Conduct negotiations, obtain Purchase Order, prepare and submit customer documentation and create invoice.
REQUIRED EDUCATION and/or EXPERIENCE
1.Bachelor's degree in Business, Engineering or related field.
REQUIRED SKILLS AND ABILITIES
1.Advanced knowledge of the automotive industry market and environment; Basic understanding of manufacturing processes
2.Advanced verbal and written communication skills; Able to communicate effectively with all levels of management, external and internal customers, and support staff
3.Advanced interpersonal skills; Able to effectively direct, influence, and negotiate with associates within and outside of Sanoh America
4.Intermediate to advanced meeting organization and facilitation skills; Able to deliver meetings that yield appropriate communication, direction and results
5.Advanced knowledge in statistical data collection and analysis; Able to effectively analyze and report accurate market data from which to make sound business decisions
6.Intermediate understanding of basic financial accounting; Able to accurately report, forecast, and trouble-shoot
7.Intermediate to advanced skills in MS Excel, MS PowerPoint, and MS Word
8.Intermediate to advanced knowledge of the APQP process; Able to effectively lead / support the entire new model process
9.Intermediate to advanced supervisory and leadership skills; Can effectively manage Coaching, Conflict Management, Performance Management, etc., for both direct reports and associates outside of the reporting structure
10.Intermediate to advanced analytical and problem-solving abilities; Able to analyze a situation or condition and determine the best course of action and/or how to overcome obstacles and countermeasure problems
REQUIRED DECISION-MAKING AND ORGANIZATION IMPACT
1.Customer Quotation Lead Time
2.Distribution of APQP documents (design changes, tooling accounts, P&L, customer forecast)
3.Overall Customer Satisfaction
4.P&L Creation and accuracy
5.Communication of new business and customer trends
REPORTING RELATIONSHIPS
1.Reports to: Director of Marketing
WORKING CONDITIONS
1. Nearly 100% office / meeting room environment
2.Very infrequent / brief time spent on the shop floor
3.Business travel may be required intermittently, including the possibility of overnight stays
PHYSICAL REQUIREMENTS
1. Ability to climb stairs occasionally on a daily basis