Administrator - Endocrinology & ENT

Job Summary

In accordance with the Mission, Vision, and Values of Tampa General, develops and manages all functions within a specific service-line, including support for strategic planning, Team Member management, financial control, business management and policy development. Establishes effective strategies and tactics for service-line, line growth efficiency, and patient experience and is responsible for the development, marketing, and presentation of the service line to the community and throughout the region.

Responsibilities include:

• Facilitates the development of the service-line through coordination, growth, strategic planning and marketing initiatives with appropriate entities across the inpatient and outpatient system of care. Provides recommendation and input into the service-line annual goals consistent with institutional goals, needs of the community, and future directions of healthcare.
• Prepares and submits operational, and capital, budget recommendations for assigned service-line for Senior Leadership for approval; revises as appropriate. Reviews, modifies, and approves budget recommendations of assigned modalities, programs or sections as part of operational budget. Monitors assigned budget(s) and adheres to budget and productivity guidelines.
• Participates in the selection of new service-line team members. Selects. Orients, and trains new team members. Ensures competence of assigned team members and compliance with regulatory requirements, organizational policy, and performance requirements. Forecasts staffing needs, defines position requirements and ensures team member development needs are met.
• Cultivates, coordinates, coaches and supports service-line operations and leadership team in collaboration with physician leadership to create culture of world class service excellence across the inpatient and outpatient care continuums. Plans short- and long-term changes that improve efficiency in the delivery of care. partners with physician leadership to maintain and build new internal and external physician relationships.
• Oversees key projects, processes and performance reports, data and analysis; forecast requirements, analyzes variances and initiates corrective actions.
• Develops and implements ongoing quality and operational process improvements through the demonstration of quantifiable clinical and operational outcomes, safety management and operational efficiency. Collaborates with service-line leadership to monitor clinical quality standards and outcomes of the service-line and develop strategies and tactics to address identified issues.
• Creates updates and maintains service-line metrics and analytics reporting process including the communication of such metrics and analytics.
• Leads multidisciplinary approach for the development of strategic initiatives, tactics, and implementation plan in partnership with senior leaders, service-line nursing leadership, shared services management, and physician leadership. Partners with nursing service-line leadership, executes strategic initiatives and tactics for the service line. Participates in, and when necessary develops new programs and marketing plans for the service line according to identified need.
• Updates job knowledge by participating in educational opportunities; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices, participating in professional societies. Remains abreast of internal and external factors/trends that impact service-line.
• Prepares for and facilitates service-line steering committee and sub-committees in collaboration with service-line leadership and physician medical director. Assess stakeholder satisfaction, including but not limited to: (1) Patients/families; (2) Admitting, attending and consulting physicians; (3) Referring physicians; (4) Non-physician referral sources; (5) Hospital team members of the service-line and administrative team members; (6) Other providers and team members within the system of care.
• Achieves customer satisfaction with service delivery. Acts in timely manner to remedy complaints. Supports efforts to investigate feedback comments to determine customer satisfaction and initiates appropriate follow-up. Performs other responsibilities as assigned.

Qualifications

• Masters Degree in Healthcare Administration (MHA), Business (MBA) or related field.
• Five (5) years progressive professional experience in healthcare setting with at least three (3) years leadership experience.