Air Service Development Manager (Marketing Supervisor) - Aviation Department

ABOUT THIS POSITION

Over 52 million passengers traveled through Phoenix Sky Harbor International Airport (PHX) in 2024, one of the busiest airports in the country in the nation's 5th largest city. Phoenix Sky Harbor is the commercial air service airport and the largest of three airports in the Phoenix Airport System (Phoenix Sky Harbor, Deer Valley, and Goodyear airports) which is managed and operated by the City of Phoenix Aviation Department. Phoenix Sky Harbor is served by 25 airlines with nonstop air service to over 140 destinations, including 25 international markets and has an annual economic impact of $44.3 billion.

The mission of the Phoenix Airport System is to welcome the world to Phoenix through ambitious, sustainable airports that everyone loves. The PHX Air Service Development and Marketing program plays a direct role in achieving this mission by supporting existing air service, strategically growing new air service both domestically and internationally, and increasing options to promote economic and accessible air service to meet the needs of our community now and in the future. The Air Service Development and Marketing program also oversees and manages the air service marketing incentive program of approximately annual funding of $5 million.

The City of Phoenix Aviation Department is seeking an experienced, innovative, dynamic, results-oriented professional to serve as Air Service Development Manager in the Air Service Development and Marketing section. This position will assist the Air Service Development and Marketing Administrator in executing air service strategic objectives and key initiatives and managing the air service marketing incentive program. This position works under the direction and supervision of the Air Service Development and Marketing Administrator requiring independent judgment, discretion, initiative and supervisory ability. The ideal candidate combines proven marketing expertise with a passion for aviation, using economic analysis to retain and expand air service programs and drive stakeholder engagement.

Key job duties include and are not limited to:

• Manages overall air service incentive marketing program for the PHX Sky Harbor Airport including managing the incentive budget, airline reimbursement payment processes, and contract compliance to ensure consistency with PHX Air Service Incentive Plan.
• Develops and manages the airport air service marketing initiatives for PHX Sky Harbor including coordinating with Aviation Public Relations division and media consultants to develop promotional activities, content creation for social media channels and marketing materials consistent with marketing strategies.
• Develops and maintains contacts and close working relationships with airlines, aviation organizations, local businesses, economic development organizations, and Chambers of Commerce.
• Manages the work of professional, technical and/or other staff as assigned to ensures that assigned work activities comply with Aviation Department strategic plan goals and objectives.
• Conducts comprehensive research and analysis regarding passenger demand, industry trends, state and regional developments, airline strategy and new market opportunities.
• Collaborates with air service consultant to perform air service route analysis and to identify potential gaps in air service and strategically leverages opportunities for expanding routes.
• Formulates innovative marketing strategies and presentations to retain and attract passenger and cargo services.
• Crafts and delivers precise, impactful, and professional air service presentations.
• Represents the Aviation Department to outside agencies involved in economic development business recruitment requiring air service analysis to support current air service and promote new service.
• Assists in the implementation of long-term and short-term air service development plans.
• Assists the Air Service Development Administrator in the community stakeholder outreach and education of key target audiences to influence air service growth.
• Attends local, state, national, and international target industry trade shows and conferences as PHX air service representative.
• Works more than forty hours in a workweek without additional compensation to perform assigned job duties, including weekends, evenings, early morning hours and holidays as required.

This is a professional supervisory position requiring independent judgment, initiative, discretion, and excellent interpersonal skills with the ability to maintain professionalism and diplomacy at all times. This position may supervise professional consultants and staff as assigned. This position occasionally travels domestically and as necessary internationally to meet with airline network planning departments.

IDEAL CANDIDATE

• Excellent analytical skills and the ability to conduct independent research.
• Excellent written and verbal communication skills with the ability to communicate effectively with all levels of the organization.
• Ability to develop and present engaging presentations to senior management.
• Exhibit a high level of integrity to work independently on complex and confidential task.
• Familiarity with State of Arizona travel, tourism, economic development/commerce, and aviation industry sectors.
• Knowledge of the airline and airport industry both domestically and internationally.
• Knowledge of principles and practices of aviation market research, trade analysis, airline network planning and federal regulations on air service.
• Strong organizational skills to manage complex, diverse responsibilities and competing priorities in a dynamic, fast-paced work environment with minimal supervision.
• Keen attention to detail with the ability to effectively focus on multiple projects and priorities with a calm, focused and flexible attitude and embracing change.
• Willing and able to travel as necessary both domestically and internationally.

SALARY

Pay Range: $80,454.40 to $113,193.60 annually.

Hiring Range: $80,454.40 to $102,668.80 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

• Four years of management experience in developing and implementing marketing programs within the aviation, travel, or tourism industries aimed primarily at large domestic or international markets.
• Bachelor's degree in public relations, journalism, marketing, or a related field.
• Other combinations of experience and education which meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers .
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .
• The City job description can be found here .

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Three years of professional experience in marketing, airline revenue development, or business development for a tourism or economic development entity such as an airport or destination marketing organization.
• Supervisory or managerial capacity experience.
• Experience with preparing and managing program budgets.
• Experience utilizing a Customer Relationship Management (CRM) system.
• Experience creating and delivering presentations to senior-level management.
• Experience with managing marketing campaigns and marketing collateral development.
• Experience working with elected officials and/or organization's senior management/executive staff.
• Experience with managing program compliance and auditing as well as contract writing and execution.
• Experience with creating internal reports and analyses to assist with decision-making at all levels of the organization.
• Experience in data analytics and aviation market research utilizing data sources such as U.S. DOT, FAA, OAG, IATA to determine new opportunities.
• Experience working with business and economic development organizations, travel/tourism and hospitality organizations to compile economic and tourism activity.
• A Master's degree in airport/aviation management, business administration, marketing, economics, tourism/hospitality, or a related field.
• Advanced Aviation Training Certification / Accreditation / and any other travel/tourism industry credentials, highly desirable.
• Aviation industry credentials such as Airport Certified Employee (ACE), Certified Member (CM), Accredited Airport Executive (AAE), U.S. Airport Professional Program (USAP), and any other travel/tourism industry credentials.

RECRUITMENT DATES

Recruitment closes April 22, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

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REFERENCE

Aviation Marketing Supervisor, JC:25250, ID# 57451, 4/9/2025, USM, GO, Benefits: 007

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.