Alibaba Cloud-Strategic Business Development Manager (Global Key Account)-Washington DC, United States
Apply NowCompany: Alibaba Cloud
Location: Washington, DC 20011
Description:
Job Description
Established in September 2009, Alibaba Cloud develops highly scalable cloud computing and data management services providing large and small businesses, financial institutions, governments and other organizations with flexible, cost-effective solutions to meet their networking and information needs. A business of Alibaba Group, one of the world's largest e-commerce companies, Alibaba Cloud operates the network that powers Alibaba Group's extensive online and mobile commerce ecosystem and sells a comprehensive suite of cloud computing services to support sellers and other third-party entities participating in this ecosystem.
Alibaba Cloud GKA team is looking for a Strategic Business Development Manager based in Washington DC, United States.
We are seeking a highly motivated and experienced Strategic Business Development Manager to manage and grow our Global Key Accounts. The ideal candidate will be responsible for maintaining and expanding relationships with GKA clients in the global market, identifying upsell opportunities, and ensuring the fulfillment of both technical and business requirements. This role involves regular client engagement, strategic planning for account growth, and continuous improvement of service standards, all with the ultimate goal of ensuring the sustainable growth and success of our key accounts.
You advocate for the innovative power of our products to make organizations more productive, collaborative, and mobile. Your guiding light is doing what's right for the customer, you will meet customers exactly where they are and provide them the best solutions for innovation in this AI Era.
Key Responsibilities:
1. Manage Existing Business and Develop Upsell Opportunities
o Build and maintain strong, long-lasting customer relationships with GKA accounts.
o Identify and pursue upsell and cross-sell opportunities to increase revenue and market share.
o Conduct routine client meetings to understand their needs, provide updates, and optimize the relationship.
o Develop and present strategic account plans that align with the client's business objectives and our cloud solutions.
2. Client Requirements Fulfillment and Process Optimization
o Oversee the fulfillment of client technical and business requirements, ensuring timely and effective delivery.
o Collaborate with internal teams (e.g., sales, technical, and support) to ensure seamless execution of client projects.
o Optimize the client requirements management process to enhance efficiency and client satisfaction.
o Act as the primary point of contact for assigned client-related issues, coordinating with relevant departments to resolve them promptly.
3. Technical Service Performance Management and Continuous Improvement
o Monitor the performance of technical services provided to key accounts
o Develop and implement service standards and evaluation frameworks to measure and improve service quality.
o Analyze performance data and client feedback to identify areas for improvement and develop action plans.
o Drive continuous improvement initiatives to enhance the overall client experience and service delivery.
4. Responsible for Account Success
o Ensure the overall success and satisfaction of the accounts by meeting and exceeding client expectations.
o Develop and track key performance indicators (KPIs) to measure account health and success.
o Proactively address any issues or challenges that may impact the account's success.
o Regularly report on account status and progress to senior management and stakeholders.
Position Requirement
8+ years of experience in exceeding business goals in the technology industry with cloud computing solutions, with trackable account management records serving Fortune 500 Enterprises
Ability to quickly establish trusting relationships with a customer-centric mindset
Understanding of the technology, cloud computing solutions, and digital transformation from a business perspective.
A natural team player with the ability to direct collaborative efforts of resources within a large organization, including internal resources, external resources, and other constituent groups as appropriate to help the team hit its overall revenue target; maintaining the highest standards of ethical conduct and integrity
Exceptional organizational skills with the ability to manage several projects simultaneously with a sense of urgency
Ability to work in a fast-paced environment; comfortable working in a truly global environment, across different time zones
Expect 30% and above business travel
Excellent interpersonal communication skills; presentation, public speaking, and written communication skills
Having experiences dealing with customers in gaming industry is preferred
Languages: Native/Fluent in English, Fluent in Mandarin is a plus
The base pay range for this position at commencement of employment is expected to be between $120,000/year and $240,000/year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Established in September 2009, Alibaba Cloud develops highly scalable cloud computing and data management services providing large and small businesses, financial institutions, governments and other organizations with flexible, cost-effective solutions to meet their networking and information needs. A business of Alibaba Group, one of the world's largest e-commerce companies, Alibaba Cloud operates the network that powers Alibaba Group's extensive online and mobile commerce ecosystem and sells a comprehensive suite of cloud computing services to support sellers and other third-party entities participating in this ecosystem.
Alibaba Cloud GKA team is looking for a Strategic Business Development Manager based in Washington DC, United States.
We are seeking a highly motivated and experienced Strategic Business Development Manager to manage and grow our Global Key Accounts. The ideal candidate will be responsible for maintaining and expanding relationships with GKA clients in the global market, identifying upsell opportunities, and ensuring the fulfillment of both technical and business requirements. This role involves regular client engagement, strategic planning for account growth, and continuous improvement of service standards, all with the ultimate goal of ensuring the sustainable growth and success of our key accounts.
You advocate for the innovative power of our products to make organizations more productive, collaborative, and mobile. Your guiding light is doing what's right for the customer, you will meet customers exactly where they are and provide them the best solutions for innovation in this AI Era.
Key Responsibilities:
1. Manage Existing Business and Develop Upsell Opportunities
o Build and maintain strong, long-lasting customer relationships with GKA accounts.
o Identify and pursue upsell and cross-sell opportunities to increase revenue and market share.
o Conduct routine client meetings to understand their needs, provide updates, and optimize the relationship.
o Develop and present strategic account plans that align with the client's business objectives and our cloud solutions.
2. Client Requirements Fulfillment and Process Optimization
o Oversee the fulfillment of client technical and business requirements, ensuring timely and effective delivery.
o Collaborate with internal teams (e.g., sales, technical, and support) to ensure seamless execution of client projects.
o Optimize the client requirements management process to enhance efficiency and client satisfaction.
o Act as the primary point of contact for assigned client-related issues, coordinating with relevant departments to resolve them promptly.
3. Technical Service Performance Management and Continuous Improvement
o Monitor the performance of technical services provided to key accounts
o Develop and implement service standards and evaluation frameworks to measure and improve service quality.
o Analyze performance data and client feedback to identify areas for improvement and develop action plans.
o Drive continuous improvement initiatives to enhance the overall client experience and service delivery.
4. Responsible for Account Success
o Ensure the overall success and satisfaction of the accounts by meeting and exceeding client expectations.
o Develop and track key performance indicators (KPIs) to measure account health and success.
o Proactively address any issues or challenges that may impact the account's success.
o Regularly report on account status and progress to senior management and stakeholders.
Position Requirement
8+ years of experience in exceeding business goals in the technology industry with cloud computing solutions, with trackable account management records serving Fortune 500 Enterprises
Ability to quickly establish trusting relationships with a customer-centric mindset
Understanding of the technology, cloud computing solutions, and digital transformation from a business perspective.
A natural team player with the ability to direct collaborative efforts of resources within a large organization, including internal resources, external resources, and other constituent groups as appropriate to help the team hit its overall revenue target; maintaining the highest standards of ethical conduct and integrity
Exceptional organizational skills with the ability to manage several projects simultaneously with a sense of urgency
Ability to work in a fast-paced environment; comfortable working in a truly global environment, across different time zones
Expect 30% and above business travel
Excellent interpersonal communication skills; presentation, public speaking, and written communication skills
Having experiences dealing with customers in gaming industry is preferred
Languages: Native/Fluent in English, Fluent in Mandarin is a plus
The base pay range for this position at commencement of employment is expected to be between $120,000/year and $240,000/year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.