AMS Senior Solution Architect

Job Description

Responsibilities:

• Application Managed Services (AMS) Sales Support and Solution Creation:
  • Leads the AMS solution process.
  • Builds end to end enterprise solution constructs on AMS RFPs and leads proactive pursuits in areas around cloud modernization, Agile/DevOps transformation and next gen AMS and Application Development and Maintenance (ADM) operating models.
  • Works on RFPs, both customer originated as well as proactive proposals, and customer identified projects for overall service improvements and state-of-the-art solution implementation.
  • Collaborates with all relevant verticals / horizontals to review the objectives and constraints of each solution and determine conformance with the goals identified. Recommends and defines the most suitable solution.
  • Identifies implementation risks and analyzes potential impact on the enterprise and on the achievement of scheduled objectives.
  • Supports sales executives by qualifying prospects and delivering client presentations of AMS capabilities and differentiation.
  • Contributes to winning a high percentage of the proposals.
  • Works across and integrate services/products from multi-disciplinary teams including sales, finance, business assurance, enterprise technical architecture, infrastructure, digital transformation.
  • Works with each of the towers to review effort and cost inputs to achieve overall solution efficacy, deliverability and win rate.
  • Presents and leads solution alignment workshops with our customers.
• Application Managed Services Offering Management:
  • Researches overall application support tools across ERPs and non-ERP solutions, industry leading standards and methodologies in the market including tools in the areas of AI Ops, RPA, Devops, Low code, No-code, and monitoring.
  • Advises and recommends application support strategies, processes and methodologies
  • Shares best practices, lessons learned and constantly updates the solution architecture requirements based on changing technologies, and knowledge related to recent, current and upcoming vendor products and solutions.
  • Builds an integrated solution strategy working across different technology groups/horizontals including Enterprise Applications, ERP & COTS, Infrastructure services, Integration services, and Cloud services.
  • Designs an Integrated Operating model across towers and leads the creation of engagement level transformation themes.
• Application Managed Services Solution Architecture:
  • Recommends and participates in activities related to the design, development and implementation of the identified solutions.
  • Conducts and/or actively participates in meetings related to the designated project/s, both locally and internationally, with existing clients or prospects.
  • Develops practices, process and methodologies to audit/review existing engagements and guide them for implementation of improvements projects to fix the gaps identified.
• Evangelizes, collaborates, and actively contributes on a team that is focused on achieving and continuously improving the highest delivery of customer value.

Qualifications:

• 10 + years of strong delivery experience, with at least 5+ years in solutioning/selling AMS/ADM delivery , COTS and/or Custom Applications
• Highly experienced in various estimation/commercial models including SaaS
• Experience in client facing roles providing verbal and written communication to client leadership and decision makers
• Experience in anchoring / supporting large RFPs
• Experience documenting solution architecture via diagrams, methods, approaches, and standards
• Very good working knowledge of SLAs, SLOs, KPIs and critical metrics related to Application Managed Services
• Ability to collaborate with multiple internal teams; excellent verbal communication and written skills are critical to articulate the solution
• Experience in solutioning or managing DevOps / Agile Delivery
• Strong experience/familiarity with automation technologies and their application in an AMS/ADM business context.
• Ability to articulate value in terms of business outcomes/outputs.
• Solution Selling - Ensuring quality solution delivery and subsequent solution selling to other key stakeholders.
• Creating collaterals: Creating capability decks, case studies, mailers and contribute to creation of assets.

About Us

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu's success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!

At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.

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