Analyst, CRM
Apply NowCompany: Yum! Brands
Location: Plano, TX 75025
Description:
Job Description
This role is critical to enabling the CRM team in their efforts to drive accelerated growth in the business. The incumbent will be responsible for executing franchisee email requests, shepherding the creative development process of all CRM communications, leading the QA efforts for national and local sends, and managing the standard reporting of the team's efforts.
Primary Responsibilities:
Knowledge and Skills Required:
Salary Range: $78,000 to $88,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.
About Us
Who We Are
Founded in 1958, Pizza Hut - a subsidiary of Yum! Brands, Inc. - now operates more than 18,000 restaurants in more than 100 countries. Pizza Hut is leading the way in providing customers with great experiences, innovating with technology and new products, as well as delivering exceptional service.
Our People & Culture
We're looking for people who LOVE pizza and thrive in a fun, past paced, and customer-centric environment. At our corporate campuses, Pizza Hut has created the perfect place for you to grow your career. Every day, you'll work to support our franchisees and teams across the U.S., continuously challenging yourself to feed more possibilities. In return, we'll provide professional development and career growth opportunities so that you can become your best and achieve your goals. And we'll sweeten the deal by immersing you in our world-class recognition culture and providing a robust array of benefits, some highlights include:
Giving Back
As a global company, Pizza Hut aims to make the world better by acting responsibly with respect to food, planet and people. Whether it's donating food through the Harvest Program or supporting literacy with the Pizza Hut BOOK IT! Program - the company, our franchisees and our team members are committed to improving the communities we serve.
Pizza Hut is an equal opportunity workplace and committed to fostering an inclusive, diverse culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history).
This role is critical to enabling the CRM team in their efforts to drive accelerated growth in the business. The incumbent will be responsible for executing franchisee email requests, shepherding the creative development process of all CRM communications, leading the QA efforts for national and local sends, and managing the standard reporting of the team's efforts.
Primary Responsibilities:
- Local Email Marketing: Manage the intake process with franchisees, ensuring their needs are met by the team to drive local customer marketing for their business
- Creative Development Process: Work with digital agency to project manage the development of all CRM communication from briefing to creative reviews to legal approvals and deployment
- QA National & Local Sends: Support the team in tracking the testing process to ensure all milestones are completed and approved before going live
- Analytics Support: Work closely with the Data & Analytics team to improve dashboards and translate results into digestible reports for leadership. Monitor fraud and alerts, ensuring escalation is in place for any critical issues
Knowledge and Skills Required:
- You will be required to attend the Plano, TX office 3 days a week on Tuesday, Wednesday and Thursday.
- 1-3 years of industry/QSR, agency or marketing experience, and/or project management role
- Excellent teamwork, interpersonal skills, and desire to learn and grow
- Strong attention to detail and proofreading skills
- Time management skills and resourcefulness
- Team player, reliable and excited to take on new tasks
Salary Range: $78,000 to $88,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.
About Us
Who We Are
Founded in 1958, Pizza Hut - a subsidiary of Yum! Brands, Inc. - now operates more than 18,000 restaurants in more than 100 countries. Pizza Hut is leading the way in providing customers with great experiences, innovating with technology and new products, as well as delivering exceptional service.
Our People & Culture
We're looking for people who LOVE pizza and thrive in a fun, past paced, and customer-centric environment. At our corporate campuses, Pizza Hut has created the perfect place for you to grow your career. Every day, you'll work to support our franchisees and teams across the U.S., continuously challenging yourself to feed more possibilities. In return, we'll provide professional development and career growth opportunities so that you can become your best and achieve your goals. And we'll sweeten the deal by immersing you in our world-class recognition culture and providing a robust array of benefits, some highlights include:
- Hybrid work schedule and year-round half day Fridays
- Onsite childcare through Bright Horizons
- Onsite dining center
- Onsite gym with fitness classes and personal trainer sessions
- 4 weeks of vacation per year plus holidays and time off for volunteering
- Tuition reimbursement and education benefits
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from Yum!
- Comprehensive medical & dental including prescription drug benefits and 100% preventive care
Giving Back
As a global company, Pizza Hut aims to make the world better by acting responsibly with respect to food, planet and people. Whether it's donating food through the Harvest Program or supporting literacy with the Pizza Hut BOOK IT! Program - the company, our franchisees and our team members are committed to improving the communities we serve.
Pizza Hut is an equal opportunity workplace and committed to fostering an inclusive, diverse culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history).