Analyst, IT Support

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the worlds most pressing issues and we hope youll join us in solving the next centurys. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Job Location: St. Augustine, FLHydro employees can enjoy several benefits including:

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Job Summary:

The Analyst, IT Support is responsible for maintaining the health and smooth operation of the computer systems infrastructure and locally supported business applications at Hydros locations. This role ensures adherence to Hydros Global IT Architecture Standards and Operational Processes. This position reports to the Senior Lead ITS Analyst.

Required Education/Experience:

• Bachelors Degree in IT-related field, Computer Science, Engineering, or the equivalent of 7 years of work experience.
• Minimum of 5 years of experience in IT Technical Support.
• Minimum of 5 years of experience working with PC hardware, operating systems and software packages including Microsoft Office 365 applications.
• Minimum of 5 years of experience with printers used in manufacturing environments and Wi-Fi technologies.

Preferred Skills/Qualifications:

• Experience in a manufacturing environment is preferred.
• Additional knowledge of IT infrastructure and business applications preferred.
• Excellent communication skills.
• Strong organizational and time-management skills.

Job Responsibilities:

• Serve as the locations representative of GNS IT to business users for all computer systems.
• Installing or assisting in the installation of computer hardware, operating systems, applications, and any other IT infrastructure components used at the above location(s).
• Monitoring and maintaining location-specific computer systems, networks, and applications in compliance with Central and Local IT Operational Practices.
• Actively participate in incident resolution by following prescribed procedures and workflows.
• Collaborating with global support teams to resolve both IT infrastructure and application-related issues.
• Providing IT infrastructure support and participating in the roll-out of new applications.
• Prioritizing tasks and operating in compliance with GBS IT Service Level Agreements.