App Support Lead
Apply NowCompany: Frontend Arts
Location: Harvey, IL 60426
Description:
Application Support - L1 / L2 Support scope includes:
Monitoring the event alerts and notify to the concerned team and process the requests from the end users to level 3 support & respective development teams
Monitor the availability of the database events like DB availability, Instance availability and the space availability of disk drives and file systems
Monitor the database related activities, respond calls from the developments teams
Monitor the backups and recovery errors
Monitor the metric alerts, performance related issues like high CPU utilization, application performance and high memory utilization
Activities also include monitoring and troubleshooting COTS (commercial off the shelf) and internally developed applications, and on occasion, working with vendor support
Monitor and Support Remote Desktop connections
Provide necessary technical support relating to various applications, system-level software, compilers, and other general computing applications
Responsible for addressing or escalating any malfunctioning of applications or software systems
Involved with the administration, configuration, installation, and version upgrading, and patching of assigned applications and all of its components
Provide support during standard 8 business hours with on-call support outside of standard business hours if needed
Application Support Lead will oversee the other support consultants as an added responsibility
Key Skills:
# Application Support , # troubleshooting
Education:
Bachelor's/Master's Degree in Engineering, preferably Computer Science/Engineering.
Monitoring the event alerts and notify to the concerned team and process the requests from the end users to level 3 support & respective development teams
Monitor the availability of the database events like DB availability, Instance availability and the space availability of disk drives and file systems
Monitor the database related activities, respond calls from the developments teams
Monitor the backups and recovery errors
Monitor the metric alerts, performance related issues like high CPU utilization, application performance and high memory utilization
Activities also include monitoring and troubleshooting COTS (commercial off the shelf) and internally developed applications, and on occasion, working with vendor support
Monitor and Support Remote Desktop connections
Provide necessary technical support relating to various applications, system-level software, compilers, and other general computing applications
Responsible for addressing or escalating any malfunctioning of applications or software systems
Involved with the administration, configuration, installation, and version upgrading, and patching of assigned applications and all of its components
Provide support during standard 8 business hours with on-call support outside of standard business hours if needed
Application Support Lead will oversee the other support consultants as an added responsibility
Key Skills:
# Application Support , # troubleshooting
- Minimum Experience : 7 Yrs
Education:
Bachelor's/Master's Degree in Engineering, preferably Computer Science/Engineering.