Application Support Engineer III
Apply NowCompany: Commerce Bank
Location: Kansas City, MO 64118
Description:
About Working at Commerce
Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range
Annual Salary: $91,000.00 - $107,000.00 (Amount based on relevant experience, skills, and competencies.)
At Commerce Bank, innovation and creativity are the driving forces behind our IT team's success. We are catalysts of transformation who power applications, secure networks, and implement cutting-edge initiatives that propel our business units forward. The banking industry's rapid evolution provides us with an exciting opportunity to continuously learn, grow, and harness new technologies that elevate the experience for our customers. What sets Commerce Bank apart is our company culture and leadership, areas in which we continually invest. This commitment fosters innovation, enhances customer and employee experiences, while reinforcing our belief that our diverse team is our greatest competitive advantage. We actively seek candidates who share our passion for technology and bring fresh perspectives to the table. A diversity of backgrounds, experiences, and viewpoints allows us to develop truly innovative solutions that meet the evolving needs of our banking community. Join us in shaping the future of banking technology. At Commerce Bank IT, you'll find a culture of equity, belonging, and endless opportunities to make a lasting impact. Help us drive innovation that raises the bar for our industry.
About This Job
The main purpose of this role is to oversee and administer the entire Microsoft 365 environment. This includes configuring and maintaining all aspects of the platform to ensure smooth operation and security. The Global Administrator is responsible for managing user accounts, domains, licenses and security settings. They also play a crucial role in setting global policies for compliance, security and collaboration.
Essential Functions
Knowledge, Skills & Abilities Required
Education & Experience
*Hybrid Schedule: In office 1 day per week
**Must be eligible to work in the US without sponsorship
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Application Support Engineer III job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $91,000 to $107,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.
#LI-Hybrid
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 922 Walnut, Kansas City, Missouri 64106
Time Type:
Full time
Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range
Annual Salary: $91,000.00 - $107,000.00 (Amount based on relevant experience, skills, and competencies.)
At Commerce Bank, innovation and creativity are the driving forces behind our IT team's success. We are catalysts of transformation who power applications, secure networks, and implement cutting-edge initiatives that propel our business units forward. The banking industry's rapid evolution provides us with an exciting opportunity to continuously learn, grow, and harness new technologies that elevate the experience for our customers. What sets Commerce Bank apart is our company culture and leadership, areas in which we continually invest. This commitment fosters innovation, enhances customer and employee experiences, while reinforcing our belief that our diverse team is our greatest competitive advantage. We actively seek candidates who share our passion for technology and bring fresh perspectives to the table. A diversity of backgrounds, experiences, and viewpoints allows us to develop truly innovative solutions that meet the evolving needs of our banking community. Join us in shaping the future of banking technology. At Commerce Bank IT, you'll find a culture of equity, belonging, and endless opportunities to make a lasting impact. Help us drive innovation that raises the bar for our industry.
About This Job
The main purpose of this role is to oversee and administer the entire Microsoft 365 environment. This includes configuring and maintaining all aspects of the platform to ensure smooth operation and security. The Global Administrator is responsible for managing user accounts, domains, licenses and security settings. They also play a crucial role in setting global policies for compliance, security and collaboration.
Essential Functions
- Provide expert support for the Hybrid Exchange environment, Exchange Online (GCCH tenant), including installation, configuration, troubleshooting, and maintenance
- Mentor, share skills, knowledge, and expertise within team and across the IT organization
- Independently provide technical support for application issues and outages, which includes interfacing with development teams and vendors via established problem tracking processes to report, track, and resolve issues within the application
- Monitor the on-going reporting of end user issues according to IT service level expectations resolving when possible and escalating / involving others when direct resolution is not possible
- Maintaining and renewing security certificates and providing the IT response for environmental security vulnerabilities
- Manage the creation and support of job scheduling functions required for the application
- Support application installation, configuration, migration and progression through multiple environments.
- Prepare environments for testing of new code releases and support testing activity through operational validation manually and with automated testing tools
- Administer Exchange Online, including mailbox creation, distribution lists, and email routing. Troubleshoot email delivery issues and spam filtering.
- Provide expert support for the Hybrid Exchange environment, Exchange Online (GCCH tenant), including installation, configuration, troubleshooting, and maintenance
- Manage and resolve complex technical issues related to Exchange Online and related services.
- Plan and execute migrations from on-premises Exchange or other platforms to Exchange Online. Stay informed about Microsoft 365 updates and recommend feature adoption.
- Perform other duties as assigned
Knowledge, Skills & Abilities Required
- Advanced understanding of modern technology and ability to have a technical conversation about an issue, request or recommendation
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Advanced knowledge of Microsoft 365 [ Formerly Office 365] (since or near 2011 inception), Microsoft 365 Tenant administration, Exchange on-premises and Exchange Online, Teams, SharePoint Online and OneDrive administration
- Advanced knowledge of Microsoft 365 Security and Compliance features and policies
- Advanced level proficiency with Microsoft Word, Excel, Teams and Outlook
Education & Experience
- Bachelor's degree in Computer Science or equivalent combination of education and experience required
- 5+ years application support or equivalent experience required
- 3 + years of experience working with Microsoft Messaging and Collaboration required
*Hybrid Schedule: In office 1 day per week
**Must be eligible to work in the US without sponsorship
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Application Support Engineer III job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $91,000 to $107,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.
#LI-Hybrid
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 922 Walnut, Kansas City, Missouri 64106
Time Type:
Full time