Applications Analyst III

Join our Team

We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community.

Job Overview

The Epic Application Analyst III on our Customer Expansion Team is responsible for creating all needed registration, bed planning and transport configuration for all new departments that are needed in our Deaconess instance of Epic. This includes any new Care Connect implementations, new facility growth for Deaconess and established customers, and department relocations enterprise wide. In addition, the analyst will provide general Grand Central/ Prelude/ ADT support during new Care Connect implementations including discovery, testing and Go Live Support. They may also be responsible for managing projects related to his/her assigned area when needed and may be assigned as a support resource or response team coordinator, responsible for managing the support activity from intake through reporting outcomes to the affected clients and ITS management. We are looking for someone who has knowledge and experience working with and supporting operational registration and hospital bed planning workflows.

• Troubleshoot and resolve issues reported through problem calls that are escalated from the Service Desk or received directly from a client area; assure appropriate communications throughout problem investigation/resolution event
• Function as a project coordinator, typically with the guidance of a more senior staff member, for assigned small projects, including documentation preparation, workplan and estimate development, communications, and resource coordination as appropriate.
• Develop new screens, scripts, programs, queries, reports, and/or other technical components according to specifications either developed through interaction with the customer or provided by a project manager or team lead.
• Perform routine system maintenance activities for applications as directed.
• Work jointly with other Information Services (I.S.) staff as necessary to debug and/or develop integration and/or data exchange points between applications or with external entities.
• Routinely monitor and assess operations of applications to assure efficient and effective execution; perform tuning and adjustments as necessary to restore efficiency and/or effectiveness as required.
• Participate as assigned in routine application and technology testing efforts to facilitate general application support activities, new projects, enterprise initiatives, and I.S. departmental operations.
• Participate in maintenance of an Applications Testing Script library as assigned.
• Develop documentation to support all program development and update activities; maintain support information repository as required.
• Follow published Production Change Management practices as available for all updates to production environments
• Provide application training to client and I.S. staff as appropriate
• Develop SME capabilities through efforts such as actively seeking out & completing training, performing research, and networking with other application users outside of Deaconess. The goal of acquiring these capabilities is to build a deep knowledge base for a particular set of applications and/or technologies that will allow the Applications Analyst to function as a consultant in recommending strategic growth opportunities and other actions that leverage existing technology investments.

What You Will Need

• Bachelors Degree in CIS/CS or Equivalent Education
• 7+ years of relevant applications development and support experience
• Knowledge and ability to effectively utilize Microsoft Office Tools including Word, Excel, Access, PowerPoint, Project, and Visio
• Willing to learn new things and be a collaborative teammate
• Excellent organizational and communication skills.
• Ability to work in a fast-paced environment and manage multiple projects and associated milestones at the same time