Architect - Service Engineering
Apply NowCompany: GE HealthCare
Location: Waukesha, WI 53188
Description:
Job Description Summary
The Premium CT Service Architect leads the Design for Service (DFS) development for Premium CT products, collaborating closely with engineering and service teams. This role is pivotal in driving cross-functional, high-impact business initiatives that deliver technology, functional/process harmonization, platforms, and innovation. The Architect will enhance service technology by integrating design, customer data, and capturing product reliability and performance parameters. Leveraging the Global Service Architect and global teams, the Architect ensures a platform approach for DFS.
Job Description
Responsibilities:
Required Qualifications
Desired Characteristics
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Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
The Premium CT Service Architect leads the Design for Service (DFS) development for Premium CT products, collaborating closely with engineering and service teams. This role is pivotal in driving cross-functional, high-impact business initiatives that deliver technology, functional/process harmonization, platforms, and innovation. The Architect will enhance service technology by integrating design, customer data, and capturing product reliability and performance parameters. Leveraging the Global Service Architect and global teams, the Architect ensures a platform approach for DFS.
Job Description
Responsibilities:
- Service Design Leadership: Drive Service Design (Installation, Calibration, Serviceability, Preventive Maintenance, Service Features, Remote Troubleshooting, Software Downloads, and Fixes) for Premium CT product platforms and implementation within product design.
- Cross-Functional Collaboration: Work closely with Cross-Functional Service teams, Product Leadership, LSDs, Principal Engineers, Architects, and the Service Organization to define strategies for developing effective service requirements based on customer needs, translating them into technical specifications and product design.
- Service Strategy Implementation: Lead and drive service strategies and DFS across Premium CT product teams. Collaborate across functions and team boundaries to implement service design and practices into NPI programs.
- Roadmap Development: Work with peers in Service and other MICT architects to develop, maintain, and drive the Premium CT service roadmap.
- Process Improvement Advocacy: Define and advocate for service process and tool improvements within Service.
- Requirement Refinement: Collaborate with Service Operations, Modality Service Engineering, and field personnel to refine service requirements for implementation by engineering teams.
- Design Recommendations: Make design recommendations to improve serviceability and resolve conflicting requirements. Suggest refinements, streamlining, and automation of service procedures.
- Advanced Analytics: Develop and implement plans for advanced Service analytics and troubleshooting methods for Premium CT.
- Mentorship: Support and mentor junior technical talent and service engineers.
- Standards Implementation: Accountable for implementing and teaching service engineering standards.
- Technical Expertise: Leverage advanced knowledge in technical/functional areas (TDRs, FMEAs) and apply technical theory and practical experience to solve complex problems.
- Independent Work: Work independently with a level of functional expertise necessary to influence. Ensure project deliverables align with the goals of larger programs or initiatives
Required Qualifications
- Bachelor's degree in STEM with a minimum of 5 years engineering experience.
- Demonstrated experience with requirements management, quality management systems, and regulatory compliance processes.
- Proven engineering experience to drive technical decision-making for lower-risk programs/projects.
- Experience working with cross-functional stakeholders and leading engineering activities.
- Experience in a matrix organization with strong influencing and negotiation skills.
- On Site at Waukesha, WI
Desired Characteristics
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Demonstrated self-starter, energizing, results oriented, and able to multi-task
- Demonstrated ability to analyze and resolve problems.
#LI-LRG1
#LI-Onsite
#LI-Hybrid
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No