Area Director Property Operations - San Francisco

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The Area Director of Property Operations is responsible for monitoring and directing all management-related activities with site-level personnel and other Mercy Housing-related departments for a portfolio of properties in the San Francisco area. We encourage candidates with lived experience to apply. This position is hybrid-eligible.

Pay: $115,000-120,000/salary DOE + $5,000 sign-on bonus

Benefits:

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties:

• Responsible for monitoring and directing all management-related activities with site-level personnel.
• Ensure proper rent collection procedures are followed, and that rents allowed under regulatory programs are being achieved.
• Maintain budgeted occupancy levels or higher.
• Hire property staff.
• Adhere to preventative maintenance schedule for each property.
• Address resident concerns appropriately in a timely manner
• Work outside normal business hours to respond to the needs of the property
• Travel occasionally to property sites and team meetings

Minimum Qualifications:

• High school diploma.
• Three (3) years' experience in housing and/or property management
• Experience generating property budgets and managing affordable housing developments, including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties.
• Exposure to/familiarity with community organizing, services, and programs.

Preferred Qualifications:

• Bachelor's degree in Business Administration, Real Estate, or related field.
• Certified Property Manager or similar certification.
• Experience as a supervisor of multi-family housing or five (5) years' experience as a manager of multi-family housing

Knowledge and Skills:

• Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws.
• Relate well to people from diverse backgrounds.
• Comprehend and communicate in the English language both orally and in writing.
• Interpret and understand financial information generated from property management software reports.
• Legally operate a motor vehicle (valid driver's license).
• Work in a collaborative manner and in a team environment.
• Proficiency with Microsoft Office.
• Define and solve problems.
• Understand and commit to the Mission and Philosophy of Mercy Housing.

*this is a brief description of the position.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.