Area Manager

Overview

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

Responsibilities

A Day in the Life of an Area Manager:

As a Liberty Military Housing Area Manager, you will be responsible for the overall operations of a portfolio of multi-family residential communities. You will provide direction to the leadership team at a large district or area, with a strong focus on coaching performance that drives customer satisfaction and financial results. Your position requires full knowledge of property operations and is accountable for the portfolio's overall business results that include an emphasis on customer service, employee performance, while delivering on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

Operational/Administrative:

• Manage the budget and achievement of operational, financial and occupancy goals for a portfolio.
• Conduct property visits regularly to provide District management team with recommendations and observations to improve the property, marketing and leasing.
• Oversee Capital Expenditure projects for the portfolio (i.e. approvals, letters, tracking, scheduling, and inspections).
• Make strategic changes to improve property operations, decrease expenses and ensure quality of service standards are being followed.
• Work in conjunction with Asset Management team to create and evaluate property budgets and performance goals, evaluate capital needs and planning capital projects.
• Prepare annual and monthly budgets for income and operational costs, prepare monthly reporting packages, develop plan and budgets for needed capital improvements and property repairs and maintenance.
• Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, Dayforce, etc.).
• Administer and approve payroll for each portfolio property.
• Prepare, review and approve all required reports including occupancy, collections and bonus reports.
• Prepare all relative reports and ensure on-going compliance enforcement through evaluation of property files to determine that the residents meet the communities' screening criteria, adhere to OSHA regulations, that all paperwork and ID's are contained in the resident file.
• Coordinate/Participate in District and other relevant meetings.
• Manage compliance reviews and physical inspections.
• Work with district management staff to ensure proper response, reporting and handling of all portfolio emergencies with staff, residents, buildings, etc. are within LMH's standard operating procedures to minimize liabilities.
• Include/involve senior regional management, military partners or base command (when applicable) regarding urgent or emergency issues pertaining to the community or residents.
• Assist with legal issues including small claims cases and eviction.

Leadership:

• Participate in the screening and approval of hiring on-site personnel including office and maintenance staff and any related contract employees to assist in essential job duties and responsibilities.
• Provide leadership, guidance and support to District management staff and site team. Evaluate the efficiency of staff and ensure that on-going training, coaching, counseling, and supportive leadership is provided.
• Interviewing and hiring approval of property staff.
• Ensure action plans are administered on a timely basis related to employee performance issues.
• Manage performance and discuss concerns regularly of all direct reports and team members.
• Document and communicate employee situations/concerns with regional management and take appropriate action as needed.

Qualifications

What You Need for Success:

• Position requires a minimum of 5 years' experience in property management, including supervisory responsibilities, multi-site or regional property management role preferred.
• Must have proven success demonstrating leadership, staff development, customer service, problem-solving, decision-making, multi-tasking, communication, and organizational skills.
• Ability to encourage a positive and collaborative team environment.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Fair Housing certification - must obtain Fair Housing certification within 2 weeks of employment.
• Experience with and full understanding of budgets and financial operations.
• Effective communication and interaction with management team, military partners, subordinates, vendors or residents; sufficient to exchange or convey information and to give and receive work direction.
• Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Must possess a valid driver's license.
• Ability to operate a company or personal vehicle or electrical cart.
• Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

What We Provide You:

Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following:

• Medical/Dental/Vision Insurance*
• Life and AD&D Insurance
• 401k Retirement Plan w/company match
• Employee Stock Ownership plan
• Incentive Bonus Program
• 10 Paid Holidays per year
• 40 hours Paid Sick Leave per year**
• 80 hours Paid Vacation per year**

*Medical/Dental/Vision insurance eligible after 30 days of full-time employment.

**Vacation and sick time are based on the employee's hire date.

Pay Range: $84,000.00 - $105,000.00 Annually