Aspect Dialer
Apply NowCompany: Tephra Inc.
Location: Edison, NJ 08817
Description:
Description:
Aspect UIP Dialer Engineer who can design, implement and monitor Aspect UIP dialer.
Responsibilities:
Ensures business requirements are fully understood and that technical design meets all
requirements.
Reviews and document technical specifications and development requirements.
Updates stories in JIRA and adhere to Scrum/Kanban Practices. - provided by Dice Aspect
UIP, Windows, SQL DB
Core Skills:
* 3 or more years of experience with Aspect Unified IP 7.3 configuration
* Experiencing with configuring the following Aspect UIP components
o ACD
o AOD Feed,
o System Alerts
o DCP, TMS or UMS
o Aspect CS Adapter
* Understand voice communication concepts and protocols including, TDM, SIP, H.323
and RTP
* 3 or more years of experience developing & troubleshooting Aspect M3 scripts
* Outbound & Inbound call center configuration
* Proficient in running SQL queries
* Working knowledge of scripting language such as Python or PowerShell
* Configuring SSL/TLS certificates
* Apache Tomcat (Windows & Linux)
* Microsoft IIS
* Noble Call Tech / OnQ list management experience is a plus
* Knowledge of Genesys contact center products
Target State Desired Skills:
* Proficient in Java programming
* Experience with secure coding processes
* Experience with Agile development methods
* Knowledge centralized code management using GIT or SVN
Qualifications: (Please list all required qualifications)
5+ years of prior experience with application / platform development for Call Center /
Contact Center technologies.
Experience in deploying, configuring and administering Aspect UIP 7.3 Dialer.
Experience in upgrading UIP from a prior version to 7.3 or 7.x very desirable.
Experience with Windows, SQL DB required.
Experience with M3 Scripting.
Experience with Java, J2EE, REST and SOAP Web service Development (Preferred)
Experience integrating with Genesys Platform for Aspect UIP perspective (Preferred).
Experience with configuring Blended Agent Environments.
Experience is configuring to configure AOD feeds.
Familiarity with SNMP, troubleshooting and testing UIP adjuncts and integrations
Experience working in Kanban/Scrum teams (Preferred)
Aspect UIP Dialer Engineer who can design, implement and monitor Aspect UIP dialer.
Responsibilities:
Ensures business requirements are fully understood and that technical design meets all
requirements.
Reviews and document technical specifications and development requirements.
Updates stories in JIRA and adhere to Scrum/Kanban Practices. - provided by Dice Aspect
UIP, Windows, SQL DB
Core Skills:
* 3 or more years of experience with Aspect Unified IP 7.3 configuration
* Experiencing with configuring the following Aspect UIP components
o ACD
o AOD Feed,
o System Alerts
o DCP, TMS or UMS
o Aspect CS Adapter
* Understand voice communication concepts and protocols including, TDM, SIP, H.323
and RTP
* 3 or more years of experience developing & troubleshooting Aspect M3 scripts
* Outbound & Inbound call center configuration
* Proficient in running SQL queries
* Working knowledge of scripting language such as Python or PowerShell
* Configuring SSL/TLS certificates
* Apache Tomcat (Windows & Linux)
* Microsoft IIS
* Noble Call Tech / OnQ list management experience is a plus
* Knowledge of Genesys contact center products
Target State Desired Skills:
* Proficient in Java programming
* Experience with secure coding processes
* Experience with Agile development methods
* Knowledge centralized code management using GIT or SVN
Qualifications: (Please list all required qualifications)
5+ years of prior experience with application / platform development for Call Center /
Contact Center technologies.
Experience in deploying, configuring and administering Aspect UIP 7.3 Dialer.
Experience in upgrading UIP from a prior version to 7.3 or 7.x very desirable.
Experience with Windows, SQL DB required.
Experience with M3 Scripting.
Experience with Java, J2EE, REST and SOAP Web service Development (Preferred)
Experience integrating with Genesys Platform for Aspect UIP perspective (Preferred).
Experience with configuring Blended Agent Environments.
Experience is configuring to configure AOD feeds.
Familiarity with SNMP, troubleshooting and testing UIP adjuncts and integrations
Experience working in Kanban/Scrum teams (Preferred)