Aspect Dialer-TCS MasterCraft Scrum Manager

Description:

Aspect UIP Dialer Engineer who can design, implement and monitor Aspect UIP dialer.

Responsibilities:
Ensures business requirements are fully understood and that technical design meets all requirements.
Reviews and document technical specifications and development requirements.
Updates stories in JIRA and adhere to Scrum/Kanban Practices. - provided by Dice Aspect UIP, Windows, SQL DB

Core Skills:

* 3 or more years of experience with Aspect Unified IP 7.3 configuration

* Experiencing with configuring the following Aspect UIP components

o ACD

o AOD Feed,

o System Alerts

o DCP, TMS or UMS

o Aspect CS Adapter

* Understand voice communication concepts and protocols including, TDM, SIP, H.323 and RTP

* 3 or more years of experience developing & troubleshooting Aspect M3 scripts

* Outbound & Inbound call center configuration

* Proficient in running SQL queries

* Working knowledge of scripting language such as Python or PowerShell

* Configuring SSL/TLS certificates

* Apache Tomcat (Windows & Linux)

* Microsoft IIS

* Noble Call Tech / OnQ list management experience is a plus

* Knowledge of Genesys contact center products

Target State Desired Skills:

* Proficient in Java programming

* Experience with secure coding processes

* Experience with Agile development methods

* Knowledge centralized code management using GIT or SVN