Assist Director (Hosp) Lvl III
Apply NowCompany: NYC Health + Hospitals
Location: New York, NY 10025
Description:
NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
1. Reviews the upcoming six months of the Patient Tracker and patients' readiness for surgery related to their insurance approval process, monitors patient compliance with treatment and preparation, and supports the care team in meeting their productivity goals.
2. Counsels patients on requirements for surgery.
3. Notifies patients via letter and telephone of time, place, date, procedures for preoperative testing and surgical procedure.
4. Manage coordinating and scheduling any education or other services patients may need.
s. Exhibits excellent customer service and telephone etiquette in all interactions.
6l Perform other duties as requested by the Surgery Chief and/or management.
7t Works with Finance and the patient to troubleshoot issues with insurance, CPT Codes, copayments, and financial clearance matters.
8i Maintains active and steady communication via telephone, email as needed to move the patient forward.
9, Work cohesively with the surgical team to ensure patients are properly scheduled and compliant with preoperative appointments as required.
l0t Ability to navigate swiftly through EPIC to collect information for the patient, insurance carrier, schedule OR cases, update CPT codes, post charges, and manage OR Snap board
11. Responsible for communication to the provider on the patient's clearance status or barriers in the patient clearing for the procedure.
12. Work in collaboration with other primary care, specialty services or outside facilities to obtain consults for the patient pending clearance.
13. Collects and distributes appropriate paperwork to internal and external parties to coordinate the process to get the patient to have their surgery performed.
14. Assist in resolving patient issues such as referring to other services prior to the procedure to resolve any issues.
15. Schedules or coordinates post-op short term and long term follow up visits for patients.
16. Attend and support any committee meetings as needed.
17. Support marketing strategies to promote the practice
18. Perform other duties and responsibilities as assigned..
Minimum Qualifications
1. Master's degree from an accredited college or university with a specialization in hospital administration,
health care administration, public health or a related discipline; or
2. Baccalaureate degree from an accredited college or university in disciplines, as described in "1" above,
and one (1) year of administrative experience; or
3. An equivalent combination of training, college education and experience in related fields.
NYC Health and Hospitals offers a competitive benefits package that includes:
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
1. Reviews the upcoming six months of the Patient Tracker and patients' readiness for surgery related to their insurance approval process, monitors patient compliance with treatment and preparation, and supports the care team in meeting their productivity goals.
2. Counsels patients on requirements for surgery.
3. Notifies patients via letter and telephone of time, place, date, procedures for preoperative testing and surgical procedure.
4. Manage coordinating and scheduling any education or other services patients may need.
s. Exhibits excellent customer service and telephone etiquette in all interactions.
6l Perform other duties as requested by the Surgery Chief and/or management.
7t Works with Finance and the patient to troubleshoot issues with insurance, CPT Codes, copayments, and financial clearance matters.
8i Maintains active and steady communication via telephone, email as needed to move the patient forward.
9, Work cohesively with the surgical team to ensure patients are properly scheduled and compliant with preoperative appointments as required.
l0t Ability to navigate swiftly through EPIC to collect information for the patient, insurance carrier, schedule OR cases, update CPT codes, post charges, and manage OR Snap board
11. Responsible for communication to the provider on the patient's clearance status or barriers in the patient clearing for the procedure.
12. Work in collaboration with other primary care, specialty services or outside facilities to obtain consults for the patient pending clearance.
13. Collects and distributes appropriate paperwork to internal and external parties to coordinate the process to get the patient to have their surgery performed.
14. Assist in resolving patient issues such as referring to other services prior to the procedure to resolve any issues.
15. Schedules or coordinates post-op short term and long term follow up visits for patients.
16. Attend and support any committee meetings as needed.
17. Support marketing strategies to promote the practice
18. Perform other duties and responsibilities as assigned..
Minimum Qualifications
1. Master's degree from an accredited college or university with a specialization in hospital administration,
health care administration, public health or a related discipline; or
2. Baccalaureate degree from an accredited college or university in disciplines, as described in "1" above,
and one (1) year of administrative experience; or
3. An equivalent combination of training, college education and experience in related fields.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs