Assistant Director Transfer Center
Apply NowCompany: Texas Childrens Hospital
Location: Houston, TX 77084
Description:
Job Description
We're searching for an Assistant Director of the Transfer Center, someone who's ready to be part of the best ranked children's hospital in Texas, and among the best in the nation. In this position, you will be responsible for overseeing the day-to-day operations of the transfer center, ensuring the teams provide outstanding customer service and efficient patient placement throughout the system, while meeting and exceeding performance metrics. This role requires strong leadership skills, strategic thinking, and a passion for developing a high-performing team.
Oversight: Transfer Center Operations, Kangaroo Crew Dispatch & Hospital Emergency Response
Think you've got what it takes?
Responsibilities:
Requirements:
About Us
Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.
Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston; and Texas Children's Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children's Health Plan, the nation's first HMO focused on children; Texas Children's Pediatrics, the largest pediatric primary care network in the country; Texas Children's Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
We're searching for an Assistant Director of the Transfer Center, someone who's ready to be part of the best ranked children's hospital in Texas, and among the best in the nation. In this position, you will be responsible for overseeing the day-to-day operations of the transfer center, ensuring the teams provide outstanding customer service and efficient patient placement throughout the system, while meeting and exceeding performance metrics. This role requires strong leadership skills, strategic thinking, and a passion for developing a high-performing team.
Oversight: Transfer Center Operations, Kangaroo Crew Dispatch & Hospital Emergency Response
Think you've got what it takes?
Responsibilities:
- Partners with staff, medical leadership, outlying facilities and their physicians to coordinate appropriate placement of patients within the system in a timely manner. Participates as a full partner with medical and departmental leadership to ensure cohesive department communication. Responsible for the 24-hour, day to day operations of the Transfer Center.
- Lead, mentor, and manage a team of transfer center managers and staff, fostering a culture of excellence and accountability.
- Demonstrates astute fiscal accountability, for area of responsibility, as evidenced by the appropriate management and justification of resources, which includes personnel, equipment, supplies and capital. Monitor key performance indicators (KPIs) and implement improvements based on data-driven analysis.
- Develop and implement strategies to enhance customer experience and operational efficiency. Collaborate with cross functional teams to align transfer center operations with TCH objectives and customer needs.
- Facilitates staff participation and participates in the Quality Outcomes Program and/or unit-based quality initiatives for the purpose of developing and monitoring exemplary clinical outcomes. Drive continuous improvement initiatives to enhance service quality and operational processes.
- Commits to the on-going development of self, unit leadership team and staff to achieve professional goals. Create and maintain effective training programs to develop staff skills and capabilities.
Requirements:
- Required bachelor's degree Nursing (BSN), Business or a healthcare field
- Required master's degree Nursing, Business or a healthcare field
- Preferred RN - Lic-Registered Nurses by the Texas Board of Nursing or Nurse Licensure Compact
- Required 3 years Management/leadership experience
- Preferred knowledge of transfer center/hospital operations
About Us
Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.
Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston; and Texas Children's Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children's Health Plan, the nation's first HMO focused on children; Texas Children's Pediatrics, the largest pediatric primary care network in the country; Texas Children's Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.