Assistant General Manager

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The Company

Seaport Entertainment Group is a premier entertainment & hospitality company that owns and operates a unique collection of assets positioned at the intersection of entertainment and real estate. Seaport Entertainment Group's focus is to deliver unparalleled customer experiences through a combination of restaurant, live entertainment, sports, retail and hospitality offerings integrated into one-of-a-kind real estate. Our assets include the Seaport neighborhood in Lower Manhattan and the Las Vegas Aviators Triple-A Minor League Baseball team and Las Vegas Ballpark, as well as the company's ownership stake in Jean-Georges Restaurants and its interest in the air rights above the Fashion Show Mall, which may be used to create a new casino and hotel on the Las Vegas Strip.

Assistant General Manager

About the Role

Seaport Entertainment is looking for an Assistant General Manager to support The Seaport. Reporting directly to the General Manager, the Assistant General Manager directs, implements, and maintains a service and management philosophy, which serves as a guide to respective staff and takes the necessary steps to achieve stated objectives in sales, cost environment, employee retention, cleanliness, and sanitation. The AGM is responsible for managing the daily operations of our restaurant, including the selection, development, and performance management of employees.

What You Will Do

• Support the General Manager run the daily operations of the restaurant.

• Foster and maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction.

• Anticipate guests' needs, respond promptly, and acknowledge all guests.

• Foster and promote a cooperative working climate, maximizing productivity and employee morale.

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.

• Responsible for ensuring that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas; ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

• Responsible for ensuring consistent high quality of food preparation and service.

• Guide, direct, and train service staff; observe the flow of guests and provide assistance.

• Prepare staff work schedules and assign specific duties.

• Ensure a safe working and guest environment to reduce the risk of injury and accidents.

• Complete accident reports promptly if a guest or employee is injured.

• Provide direction to employees regarding operational and procedural issues.

• Support recruiting, hiring, supervision, scheduling, development, mentoring and training of managers and hourly employees.

• Enforce disciplinary actions as needed.

• Follow all company policies, procedures, and guidelines.

• Perform all other tasks as duties as assigned and/or per business need.

About You

• A minimum of three years' experience in a fine dining restaurant.

• Strong experience in upholding guest service standards

• Organization and multi-tasking skills with attention to detail

• Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities.

• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports

• Strong analytical capabilities including budgetary and financial acumen.

• POS and computer literate with the ability to learn and adapt to using all programs.

• Ability to communicate effectively and eloquently, both verbal and written.

• Professional demeanor, polished appearance with the ability to exceed guest's expectations.

• Ability to work in an ever-changing environment.

• Ability to work both independently and in a team environment.

• Strong work ethic and customer-focused approach

• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.

Physical Requirements

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

• Ability to lift and carry items weighing 50 pounds on a regular basis.

• Ability to stand for prolong periods of time.

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

• Climbing steps regularly.

Compensation: $85k - 90k

NOTICE TO THIRD PARTY AGENCIES

Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.

This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.

SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.