Assistant Manager - Recreation Services

Salary : $76,393.98 - $110,771.44 Annually
Location : Frisco, TX
Job Type: Full Time
Job Number: 202302107
Department: Parks & Recreation
Division: RECREATION CENTER
Opening Date: 03/11/2025
Closing Date: 4/13/2025 11:59 PM Central
Max Number of Applicants: 75

Summary
Under direction of the Recreation Services Manager, the Assistant Manager of Recreation Services is responsible for managing the key service operations for the assigned recreational facility(s); The Frisco Athletic Center, The Frisco Water Park, and The Grove at Frisco Commons. Responsibilities include hiring, training, supervising, motivating, scheduling, and evaluating service for the assigned service operations. Maintains and secures facilities, develops, and implements operational procedures and addresses customer complaints and issues. Prepares and monitors assigned recreational facility budgets.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions & Other Important Duties

• Manages the customer service operations of the assigned recreational facility to include hiring, coaching, mentoring, and training customer service representatives and staff and youth services staff to provide quality customer service; ensures the operation of the Customer Service division meets City of Frisco and member standards.
• Evaluates and implements policies and procedures that enhance the efficiency and productivity of the assigned Recreational Facility customer service operations.
• Manages the customer service division budget, including both revenue and expense funds to achieve 100% cost recovery.
• Plans, organizes, and directs staff as needed to comply with the budget and ensure procedures are established, communicated, and monitored for efficiencies. This includes processing financial transactions including payments on customer accounts, refunds, EFT processing, and analysis of existing and future expenditures.
• Administers all customer service and youth services operating practices, policies, and systems that are necessary for achieving the division's strategic and business plan goals.
• Promotes facility amenities, programs, and services to members and guests.
• Performs special projects at the request of management, including research and recommendations.
• Interacts with public and staff daily; answers inquires, addresses complaints, grievances, emergencies, issues, and assists patrons as needed.
• Oversees facility reservation schedule and maintains event agreements and insurance.
• Manages cash functions and implements cash management policies and procedures.
• Monitors and schedules activities at the center and enforces center use and safety policies.
• Manages employee schedules and division payroll as required for efficient operations and as needed to meet financial goals and policies.
• Establishes, fosters, and maintains effective working relationships with the public, city staff, and vendors.
• Participates as an active member of the assigned recreational facility management team.
• Serves as Manager on Duty on a rotating schedule as needed.
• Opens facility and/or secures facility at closing.
• Prepares and maintains purchase orders for inventory and supplies.

Other Important Duties:

• May work extended hours, evenings, weekends, and Holidays.
• May need to provide CPR and First Aid and prepares incident reports.
• Promotes Parks and Recreation programs, activities, and events through various mediums.
• Assists and provides staff coverage in performance of assigned duties.
• Travels to attend meetings, conferences, and training seminars.
• Performs other related duties as assigned.
• Regular and consistent attendance for the assigned work hours is essential.

Job Requirements

• Knowledge of facility rules, regulations, and procedures.
• Knowledge of the planning, administration and operation of center programs and facilities.
• Knowledge of applicable safety rules and regulations to protect citizens and employees.
• Knowledge of City policies and procedures pertaining to personnel management.
• Knowledge of reconciliation procedures with the ability to reconcile accounts.
• Knowledge of the planning, administration, and operation of cash collection programs.
• Knowledge of problem-solving techniques for identifying problems, researching, and determining the most appropriate course of action for their resolution.
• Knowledge of time management techniques with the ability to organize, schedule, assign, delegate, coordinate, and monitor the work to accomplish the most possible in the time available.
• Skill in effectively supervising and delegating duties to assigned staff.
• Proficiency in customer service techniques with the ability to communicate with sensitive or irate customers.
• Proficiency in oral and written communication with ability to explain and interpret rules, answer questions when dealing with the general public and various levels within the City.
• Proficiency in the use of computers and related equipment, hardware and software to plan, develop, create advertisements, brochures, and publications.
• Ability to work effectively with minimal instruction and supervision.
• Ability to work independently and make independent judgments.
• Ability to work with constant/extreme noise or interruptions.
• Ability to maintain restraint and keep calm when faced with emotional or irate individuals.
• Ability to follow an activity through to implementation.
• Ability to work effectively with minimal instruction and supervision.
• Ability to make independent judgments.
• Ability to maintain restraint and keep calm when faced with emotional or irate and sensitive individuals.
• Ability to exhibit strong professional judgment, decision-making, and ethics.
• Ability to exhibit, educate and module the City of Frisco Core Values.

Education, Experience, and Certifications/Licenses:

• Bachelor's Degree in Recreation or related field and minimum five (5) years recreation management or administration experience, two (2) years of which is in a supervisory role or equivalent combination of education and experience.
  • Recreation: Must obtain adult and infant CPR, AED, and First Aid Certification within three (3) months from entering the position.
  • Aquatics: Must possess current American Red Cross or approved equivalent certification; Lifeguard Instructor Trainer certification, Water Safety Instructor Trainer certification, and CPR, AED, and First Aid for the Professional Rescuer certification; must possess a valid Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification.
• Must pass a pre-employment drug screen, criminal background check and MVR check.
• Must possess a valid State of Texas Driver's License.

Environmental Factors & Conditions/Physical Requirements

• Work is performed in office and recreation facility environment.
• May be subject to exposure to air and water borne pathogens, body fluids, and infectious diseases when applying CPR, First Aid, or cleaning facilities.

This work typically requires the following physical activities to be performed.

• Balancing - maintain equilibrium to prevent falling while walking, standing, or crouching.
• Crawling - moving about on hands, knees, or hands, feet.
• Crouching - bending body forward by bending leg, spine.
• Feeling - perceiving attributes of objects by touch with skin, fingertips.
• Fingering - picking, pinching, typing, working with fingers rather than hand.
• Grasping - applying pressure to object with fingers, palm.
• Handling - picking, holding, or working with whole hand.
• Hearing 1 - perceiving sounds at normal speaking levels, receive information.
• Kneeling - bending legs at knee to come to rest at knees.
• Lifting - raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Mental Acuity - ability to make rational decisions through sound logic, deductive reasoning.
• Pulling - use upper extremities to exert force, haul or tug.
• Pushing - use upper extremities to press against objects with force, or thrust forward, downward, outward.
• Reaching - extending hands or arms in any direction.
• Repetitive Motion - substantial movements of wrists, hands, fingers.
• Speaking - expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Stooping - bending body downward, forward at waist, with full motion of lower extremities and back.
• Talking 1- expressing ideas by spoken word.
• Talking 2 - shouting to be heard above ambient noise.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision (additional requirement for Aquatics division).
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
• Visual Acuity 5 -close acuity for inspection of small defects, machines, use measurement devices, or fabricate parts (additional requirement for Aquatics division).
• Walking - on foot to accomplish tasks, long distances, or site to site.

Work Environment:

• Work performed is primarily medium work, exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Equipment and Tools Utilized:

• Equipment utilized includes personal computer, copier, calculator, fax machine and other standard office equipment, recreational equipment, cash register, cleaning supplies, and department vehicles.

01

Do you possess a Bachelor's Degree in Recreation or related field and minimum five (5) years recreation management or administration experience, two (2) years of which is in a supervisory role or equivalent combination of education and experience.

• Yes
• No

02

Do you have experience managing and overseeing a budget, including both revenue and expenses, to ensure financial goals and cost recovery are met?

• Yes
• No

03

Do you currently possess American Red Cross Adult and Infant CPR, AED, and First Aid Certifications or are you able to obtain these certification within 3 months of hire?

• Yes
• No

04

Do you have valid Texas Driver's License and if not, are you able to obtain one within thirty (30) days of employment?

• Yes
• No

Required Question