Assistant Vice President (AVP) Program Management

Assistant Vice President (AVP) Program Management

Department: Client Experience

Employment Type: Permanent - Full Time

Location: Toronto, ON

Reporting To: Sharla Postic

Description

Who we needThe Assistant Vice President (AVP) Program Management, will be reporting to the Chief Administration Officer. You will lead the execution of digitally transformative client programs for Securian Canada. We are looking for a seasoned expert in program management with a proven ability to deliver measurable results and ensure stakeholder satisfaction.

You will manage a team focused on enhancing client and customer experiences through effective program execution, escalation management, and data-driven insights. You will be a strategic leader skilled in stakeholder alignment, adept at steering digital insurance initiatives to meet business objectives while driving program efficiency within the innovation vertical.

What you will do

• Drive Value and Impact: Ensure all programs deliver measurable value aligned with strategic objectives, focusing on outcomes that enhance the organization's growth and success;
• Oversee Program Documentation: Guarantee that comprehensive, centralized documentation is maintained across all programs, enabling full visibility and accessibility for leadership and key stakeholders;
• Capture Organizational Learnings: Establish a framework for capturing lessons learned and best practices to continuously improve future program execution and organizational efficiency;
• Promote Knowledge Integration: Encourage cross-functional knowledge sharing to enhance the organization's capabilities and drive innovation across departments;
• Data-Driven Leadership: Leverage data and analytics at a strategic level to inform decisions, optimize program performance, and anticipate future needs.
• Ensure Leadership Engagement: Foster active leadership involvement throughout program execution to maintain alignment with company goals and stakeholder expectations.
• Shape Team Culture: Cultivate a high-performance culture that promotes innovation, collaboration, and accountability, ensuring teams are motivated to exceed expectations;
• Establish Accountability Frameworks: Implement strong accountability structures that empower leaders and teams to take ownership of their programs and deliver results;
• Empower Decision-Making: Delegate decision-making authority strategically, ensuring teams are equipped and confident to drive initiatives forward independently.

What you will bring

• The experience. 10+ years' experience with transformational program execution, as it relates to digitization in insurance programs and progressive digital insurance product distribution, bringing a forward-thinking approach to reshaping customer interactions and experience.
• The knowledge. Deep and insightful understanding of how to use data and analytics to tailor offerings and communications across channels, providing exceptional experience for clients and customers/members. The expertise in using digital tools to gather insights and provide tailored offerings, and the ability to navigate digital ecosystems and exceptional partner collaboration.
• The drive. Ability to focus on creating intuitive, user-friendly digital-based experience that simplifies processes, reduces friction, and enhances engagement, and continuously gather and act on customer feedback to refine digital products and services. Adaptability and resilience are a requirement. Be prepared to adapt program plans in response to changing circumstances or unexpected challenges, and building resilience into the program by ensuring the team is equipped to handle setbacks and changes is critical.
• The skills. Values-driven leader who embodies kindness, empathy, and integrity. Committed to fostering a positive and inclusive workplace culture where everyone feels valued and supported. With a fun and enthusiastic attitude, you will bring joy to the workplace while maintaining professionalism and productivity. You are open to new ideas, adaptable to change, and thrive in collaborative environments. Your strong communication skills enable you to engage with others transparently and compassionately, building trust and fostering teamwork across diverse groups.

Why join?

When you're a part of Securian Canada, you're a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture - so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You'll also be part of a team that's committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be - both in, and outside, work.

Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:

• Flexible work arrangements with monthly financial allocations to support your work-life balance;
• Generous starting paid vacation time, plus additional vacation days for every year of service;
• Paid volunteer day so you can dedicate time to a cause you are passionate about;
• Paid personal and wellness days to support your total wellbeing;
• Educational assistance of up to $3,500 a year (with approval from your manager);
• Flexible health and wellness account (in addition to comprehensive drug and dental coverage)
  to help pay for a wide range of wellbeing services that are meaningful to you;
• Up to 14% of combined contributions to the RRSP matching program;
• Family-friendly maternity/parental leave and,
• Many, more benefits, perks and programs.

If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures - we want to hear from you!

Take the first step in building your future with Securian Canada. Apply now.

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact [redacted] for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.