Assoc eCommerce Operations Manager

Tailored Brands is a leading omnichannel specialty retailer of menswear, including suits, formalwear and a broad selection of business casual offerings. The company aims to help its customers love the way they look and feel for their most important moments by delivering personalized products and services through a convenient network of stores and e-commerce sites. The company's brands include Men's Wearhouse, Jos. A. Bank, Moores and K&G Fashion. At Tailored Brands, we value differences and know they make us better. We are always working to make our Company a more diverse, equitable and inclusive (DEI) place to work.

About the Job

We currently have an exciting opportunity for Associate eCommerce Operations Manager to join our Digital eCommerce Operations team. This individual will drive operational efficiency and customer satisfaction with our fulfillment and post purchase processes.

What You'll Do | Key Accountabilities

• Partner with Customer Support, Customer Experience and Tech teams to identify friction points with eCommerce processes and implement solutions increasing Net Promoter Score (NPS) and minimizing call volume
• Partner with Store Operations to identify friction points and implement optimizations within the Omni & eCommerce operations processes to drive a seamless customer experience and drive Omni growth
• Support eCommerce Operations initiatives including vendor direct
• eCommerce Operations Key Performance Indicators (KPIs) & Reporting - responsible for monitoring, identifying actionable insights, and reporting on key operations and fulfillment KPIs across ecommerce to drive a strong customer experience
• Partners with Analytics to build and validate reporting and dashboards
• Collaborate with product managers in the implementation of any functionality related to ecommerce fulfillment
• Partners with Lead eCommerce Operations Manager and eCommerce Operations Director on major initiatives
• Other duties as assigned

What You'll Bring | Skills & Experience

• Bachelor of Business or related degree, or equivalent combination of education, training and/or experience
• 5+ years' experience in a role focusing on operations, ecommerce, or a similar function
• Apparel industry preferred, but not required
• Strong analytical skills
• Excellent written and verbal communication skills
• Strong project management skills with proven track record of delivering high quality work under tight timelines
• Proven Ability to build effective partnerships and interact successfully with diverse individuals at all levels to influence results
• Able to effectively analyze and translate data into actionable business plans
• Creative problem solver with the ability to prioritize initiatives and anticipate business needs
• Very detail oriented with ability to multi-task and maintain organization
• Work well independently and collaboratively with all levels of the organization
• Experience with Microsoft Office suite of programs, including Outlook, Word, Excel and PowerPoint.

Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered.

Work Environment, Physical & Mental Demands

• Ability to sit and work at a computer keyboard for extended periods of time
• Ability to stoop, kneel, bend at the waist, and reach daily
• Able to lift and move up to 25 pounds occasionally
• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
• Hours regularly 40 hours per week, as work dictates, from a remote location.

Benefits

This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com.

Work-Life Balance

We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs. We offer programs such as:

• Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development
• Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend
• Holiday Early Departure | close out early the business day before a company observed holiday

The starting salary for this position is $70,200 - $93,700 and may increase to $117,000 depending on merit, length of service with the Company, and other factors. We take into consideration an individual's skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Work Locations: 02098 Corporate Remote 5601 Arnold Rd., Suite 200 Dublin 94568
Job: Marketing & Advertising
Organization: Tailored Shared Services
Shift: Day Job