Associate Account Manager

Associate Account Manager

Department: Account Management

Employment Type: Full Time

Location: Swagelok Northern California

Reporting To: Stacey Phillips - Director, General Markets

Compensation: $70,000 - $92,000 / year

Description

The Associate Account Manager is an entry-level outside sales role designed to onboard, train, and develop young sales professionals. The Associate Account Manager will focus on our Limited and Core customer segments and prospects that align with our strategic markets.

This role will drive new and sustainable profitable sales within the Limited and Core customer segments through phone, email, and face-to-face interactions. In addition, using a proactive data analysis model, the Associate Account Manager identifies and promotes product & service offerings that align with a customer's purchase profile. They achieve this by upselling and product & service introduction efforts, intending to win and maintain their trust, confidence, and long-term business.

Key Responsibilities

• Work collaboratively with the Marketing Team to identify and qualify leads
• Maintain ongoing communication with, discover key product and service opportunities within, and gain knowledge of key accounts.
• Using SAP Business One, Power BI, and other business tools, conduct an analysis of targeted Limited and Core accounts to determine what product and service offerings to feature. Determine selling tactics that will be used to engage targeted accounts.
• Drive revenue growth from our Limited and Core accounts and prospective customers that align with our strategic initiatives.
• Prospect for new sales opportunities via outbound calling, emailing campaigns, and customer visits.
• Increase Gross Margin Dollars by a minimum of 10% per invoice for Limited and Core accounts year over year
• Develop and maintain territory and account plans aligned with the company's Strategic Plan
• Conduct market research to identify industry trends and competitive information.
• Demonstrate passion, active listening, and empathy in all interactions.

Education, Experience, Skills, and Competencies

Education and Work Experience:

• Two-year degree or certification in a related program required
• Four-year degree or certification in a related program preferred
• 2+ years Customer service or Sales experience required
• Technical industry experience preferred

Skills & Competencies:

• High energy, drive, and passion for learning, growing, and becoming a steward of the Swagelok brand
• Mastery and use of the Common-Sense Selling process
• Ability to work with or learn multiple software tools
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to build and maintain customer relationships.
• Technical Knowledge (Industry and Functional)
• Effective time management and prioritization skills
• Thinking skills (Creative and Critical)
• Strong Business Acumen

Physical Demands & Work Environment

• This role will require frequent travel to customer sites to facilitate face-to-face meetings and regular on-site presence at our Fremont office.
• Continually required to sit or stand
• Occasionally required to move around an office, production or warehouse environment
• Continually required to communicate with various stakeholders
• Continually required to read and view a computer screen
• While performing the duties of this job, the noise level in the work environment is typical of an office, production or warehouse setting.

Benefits

• 100% covered employee Medical, Dental, & Vision Insurance
• Up to 80% dependent coverage for Medical, Dental, & Vision Insurance
• Life Insurance
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account
• 401k Plan & Company Matching up to 4%
• Short-Term and Long-Term Disability
• Competitive Pay
• Generous PTO
• Paid Holidays
• Gym Membership Reimbursement up to $50/mo