Associate Production Director, Airtable

Reports to: Production Director or Group Director

Department: Account Services

Classification: Exempt

The Job

You are a systems-savvy producer with a product management mindset, known for driving delivery excellence, implementing scalable workflows, and fostering strong client partnerships. As Associate Production Director, you'll blend production rigor with digital systems strategy-scoping and structuring complex projects in platforms like Airtable, leading Agile working models, and aligning cross-functional teams to shared outcomes.

You're not just here to execute; you're here to architect better ways of working. You lead with insight-using data, tooling, and stakeholder feedback to inform workflows and optimize project health. You ensure work is not only delivered on time and within scope, but that systems, tools, and people are aligned to adapt and evolve with business needs.

Strong in change management and implementation, you thrive in environments where new processes are being built or matured. You're also confident guiding clients through strategic operational shifts, using structure and clarity to navigate ambiguity.

Through your leadership, client relationship management, and operational oversight, you'll shape the financial and delivery success of your accounts-bringing rigor to scoping, integrity to systems, and trust to every client interaction.

As a person, you are:

• An experienced cross-functional team leader, able to balance product thinking and delivery rigor with a deep understanding of stakeholder needs and the client experience.
• A strategic systems thinker, fluent in tools like Airtable and ticketing platforms, with an innate ability to break down ambiguous requests into structured, scalable solutions.
• An agent of change, adept at implementing new systems, leading through transitions, and fostering alignment through documentation, UAT, and feedback loops.
• Tactful and perceptive, reading a room and managing client relationships-even remotely or asynchronously-through trust, insight, and grounded decision-making.
• A steady hand in pressure, leveraging Agile and project management best practices to stay proactive, mitigate risks, and guide teams toward delivery success.
• A high-functioning collaborator, comfortable navigating tech, creative, and operations conversations, and always ready to pivot workflows in response to business need.

As a people manager, you will:

• Lead by example, modeling our values and making them visible in your daily actions and interactions.
• Communicate and motivate with the willingness to have candid conversations that drive excellence.
• Inspire partnership and trust, fiercely supporting and encouraging your team to bring out the best in others and creating a culture of feedback to bring out the best in you.

As a worker, you will:

• Define, own and manage complex scopes (including those over $5M), breaking them down into sprints, tasks, or phased roadmaps using Airtable
• Translate strategic priorities into platform-driven solutions, overseeing implementation, QA/UAT, and ongoing documentation.
• Maintain crystal-clear visibility into project health-surfacing insights on velocity, scope changes, and risk, and reporting up to the Group and Creative Directors.
• Ensure smooth transitions from pitch to kickoff to delivery-structuring work in ways that empower teams and meet client expectations.
• Guide change initiatives-rolling out new workflows, leading training, and serving as the point of accountability for system adoption.
• Drive client growth by identifying operational gaps or white-space opportunities for expanded tooling, systems support, or production models.
• Monitor team health and capacity with empathy and precision-flagging resource needs, managing morale, and adapting resourcing in real time.

As for experience, you need:

• 7+ years in digital production, project management, or systems implementation in agency or large-scale corporate environments.
• 5+ years of team leadership, with a strong track record of managing Producers, training teams on systems, and driving delivery evolution.
• Proven experience in client-facing roles with strong negotiation, business development, and strategic planning capabilities.
• A deep understanding of Airtable
• Experience managing UAT processes, Agile ceremonies, and change initiatives involving cross-functional stakeholders.
• Strong budget management capabilities, with experience building, maintaining, and tracking complex scopes.
• Working knowledge of creative platforms (Figma, Adobe CC) is a plus.
• Bachelor's degree preferred; additional 2 years of experience accepted in lieu.

Department Org

• Reporting: This role reports to the Production Director or Group Director
• Coaching: This role provides coaching to Makers, Producers, and Creative Operations
• Leadership: This role provides tangible and tactical leadership to Producers
• Collaboration: This role collaborates with all departments

Work Environment & Physical Demands

The following capabilities are required to perform this position's essential functions. Reasonable accommodations that do not create an undue burden on the agency are available to address the following requirements.

• Using standard office equipment, computers, and related technology.
• Performing certain activities in an environmentally controlled office setting, such as extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Travel is anticipated for this role.
• Working remotely with occasional in-office presence, dependent on your role requirements.

Disclosure

This document is intended to describe the general nature and level of work performed. It is not intended as an exhaustive list of all duties, skills, and responsibilities required of the role.

I have read and understand the essential and non-essential functions, including the necessary capabilities, of the position and can perform these with or without reasonable accommodation. I understand that I can request a reasonable accommodation should one be necessary for me to carry out the essential functions of this role. I also acknowledge that the functions and capabilities for this position may change in the future with or without notice.