Authorized Officer, Tech Support Analyst
Apply NowCompany: UBS
Location: Nashville, TN 37211
Description:
Your role
UBS Business Solutions US LLC is seeking an Authorized Officer, Tech Support Analyst in Nashville, TN.
Are you an innovative thinker? Are you focused on the details, even when under pressure? Do you enjoy delivering enhanced change capabilities across a range of business functions?
We're looking for an Authorized Officer, Tech Support Analyst to:
Contribute to the operation of new and existing IT products and services.
Offer support across various unified communications and voice recording related tasks. Deploy new production infrastructure.
Perform UAT and BCM tests. Ensure workflows, processes, tooling, and applications are of high quality standard.
Define workarounds for known errors and initiate process improvements. Troubleshoot voice recording failures and helping with analysis.
Monitor the voice recording infrastructure and escalating where required. Maintain the voice recording infrastructure to guarantee a secure voice recording infrastructure environment, production stability, and performance.
Provide operational support for messaging and collaboration services. Analyze errors in systems and define corrective measures. Digitize the entire voice recording infrastructure ecosystem.
Can work remotely.
*LI-DNI
Your team
Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.
You'll be working in the GOTO Technology team in Nashville, TN.
Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 001585. NO CALLS PLEASE. EOE/M/F/D/V. #LI-DNI
Your expertise
Education & Experience Requirement:
This position requires a Master's degree or foreign equivalent in Engineering (any), or related field of study plus three (3) years of experience in the job offered or as a Systems-Network Engineer, Systems-Network Administrator, or related occupation.
Alternate Education & Experience Requirement:
The employer will alternatively accept a Bachelor's degree or foreign equivalent in Engineering (any), or related field of study plus five (5) years of experience in the job offered or as a Systems-Network Engineer, Systems-Network Administrator, or related occupation.
Position requires experience with the following:
monitoring infrastructure including patch management,
Windows servers, Verint Financial Compliance (formerly Verba), SQL,
ensuring compliance to various internal controls, capturing evidences to mediate associated risks, troubleshooting Skype for business and Teams call issues,
Exchange administration, Agile Methodologies, AIOps, ITIL,
Data Analytics, PowerBI, MS Modern Service Management,
explaining technology to non-technical audiences.
About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..
We have a presence in all major financial centers in more than 50 countries.
Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.
We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
UBS Business Solutions US LLC is seeking an Authorized Officer, Tech Support Analyst in Nashville, TN.
Are you an innovative thinker? Are you focused on the details, even when under pressure? Do you enjoy delivering enhanced change capabilities across a range of business functions?
We're looking for an Authorized Officer, Tech Support Analyst to:
Contribute to the operation of new and existing IT products and services.
Offer support across various unified communications and voice recording related tasks. Deploy new production infrastructure.
Perform UAT and BCM tests. Ensure workflows, processes, tooling, and applications are of high quality standard.
Define workarounds for known errors and initiate process improvements. Troubleshoot voice recording failures and helping with analysis.
Monitor the voice recording infrastructure and escalating where required. Maintain the voice recording infrastructure to guarantee a secure voice recording infrastructure environment, production stability, and performance.
Provide operational support for messaging and collaboration services. Analyze errors in systems and define corrective measures. Digitize the entire voice recording infrastructure ecosystem.
Can work remotely.
*LI-DNI
Your team
Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.
You'll be working in the GOTO Technology team in Nashville, TN.
Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 001585. NO CALLS PLEASE. EOE/M/F/D/V. #LI-DNI
Your expertise
Education & Experience Requirement:
This position requires a Master's degree or foreign equivalent in Engineering (any), or related field of study plus three (3) years of experience in the job offered or as a Systems-Network Engineer, Systems-Network Administrator, or related occupation.
Alternate Education & Experience Requirement:
The employer will alternatively accept a Bachelor's degree or foreign equivalent in Engineering (any), or related field of study plus five (5) years of experience in the job offered or as a Systems-Network Engineer, Systems-Network Administrator, or related occupation.
Position requires experience with the following:
monitoring infrastructure including patch management,
Windows servers, Verint Financial Compliance (formerly Verba), SQL,
ensuring compliance to various internal controls, capturing evidences to mediate associated risks, troubleshooting Skype for business and Teams call issues,
Exchange administration, Agile Methodologies, AIOps, ITIL,
Data Analytics, PowerBI, MS Modern Service Management,
explaining technology to non-technical audiences.
About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..
We have a presence in all major financial centers in more than 50 countries.
Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.
We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.