Automation Team Lead

Job Title

Automation Team Lead

Banesco USA is seeking a Automation Team Lead for our Business Intelligence business unit.

Primary Job Duties:

Leadership:

• Provide strategic direction and technical leadership to a team of automation specialists, fostering a culture of innovation and continuous improvement.
• Lead, mentor, and inspire a high-performing team of automation engineers.
• Foster a collaborative and innovative team environment.
• Provide technical guidance and support to team members.
• Set clear goals and objectives for the team, aligning with the bank's overall strategy.

Strategy and Planning:

• Develop and implement a comprehensive automation strategy that addresses the bank's specific needs and challenges.
• Identify opportunities for automation across various business functions.
• Prioritize automation initiatives based on potential impact and feasibility.
• Develop and manage the automation project roadmap.

Process Optimization:

• Identify, analyze, and prioritize automation opportunities within various banking processes, including customer onboarding, loan origination, compliance, and back-office operations.

Solution Implementation:

• Lead the design, development, and implementation of automation solutions utilizing cutting-edge technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), and workflow automation tools.
• Ensure that automation solutions are scalable, reliable, and maintainable.
• Monitor and measure the performance of automation solutions to identify areas for improvement.
• Stay up-to-date with the latest automation technologies and trends.

Project Management:

• Oversee end-to-end automation projects, ensuring timely delivery, adherence to budget constraints, and successful adoption across the organization.

Vendor Management:

• Evaluate and manage relationships with automation technology vendors, ensuring optimal utilization of resources and alignment with the bank's strategic objectives.

Performance Monitoring:

• Establish key performance indicators (KPIs) to measure the effectiveness of automation initiatives, track progress, and identify areas for further improvement.

Collaboration:

• Partner with cross-functional teams, including operations, customer service, risk management, and IT, to ensure seamless integration of automation solutions into existing workflows.
• Work closely with stakeholders across the bank to understand their automation needs.
• Build strong relationships with internal and external partners.
• Communicate effectively with technical and non-technical audiences.

Change Management:

• Facilitate change management processes to drive successful adoption and utilization of automation technologies among bank employees.

Continuous Learning:

• Stay abreast of emerging trends and advancements in automation technologies, exploring new opportunities to enhance efficiency and customer experiences.

Compliance:

• Ensure that automation solutions comply with all relevant regulations and industry standards.
• Implement appropriate security measures to protect sensitive data.
• Assist VP, BI Manager in other duties and projects as assigned.
• Responsible for coaching and mentoring other team members.
• Responsible for completing annual training program assigned.
• Performs other functions and/or duties as assigned.

Job Requirements:

• Education: Bachelor's degree in Computer Science, Information Technology, or other information system development fields is preferred or equivalent experience.
• Experience: Five (5) years of experience in leading automation projects, preferably within the banking or financial services industry..
• Proven expertise in RPA, AI, ML, and workflow automation tools.
• Strong project management skills with a track record of successful delivery.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Bilingual proficiency in English and Spanish is highly preferred, given Banesco USA's diverse customer base.
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management, and prioritizing skills.
• Customer service skills, ensuring satisfaction of both internal and external customers.
• Ability to work under pressure and independently with the ability to make decisions according to established guidelines and accomplish tasks accurately and on a timely basis.
• Ability to convey technical concepts and ideas to non-technical people.
• Strong problem solving and analytical skills to resolve problems and clearly identifies root cause and presents recommendations to management.

Benefits:

• Competitive Salary.
• PTO
• Hybrid Work Model (remote and on-site work)
• Tuition Reimbursement.
• Paid Parental Leave
• Medical, Dental, Vision
• 401(k) retirement plan.
• Life Insurance
• Supplemental Insurances
• Short-Term & Long-Term Disability

About Us:

Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 15 countries.

As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.

Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.

At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.

#LI-HYBRID