Automotive Service Manager

Berlin City Chevrolet, GMC is hiring an experienced customer and employee-focused Automotive Service Manager to join and lead our growing team in Gorham, New Hampshire.
What We Offer:

• Relocation Assistance for qualified candidates
• Competitive pay plan with opportunity for financial growth
• Flexible schedule with paid time off that accrues from day one of employment
• A company that values our employees! Recognition programs & awards are part of the culture that rewards excelling and high-performance
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(K) with employer contribution
• Health and Wellness reimbursement paid up to $75.00 per month
• Employee discounts

Position Summary:

A Service Manager oversees all administrative and operational aspects of a service department. Hiring, training, and evaluating technicians, Service Advisors, and support staff, maintaining all service records, and ensuring the department runs efficiently with a high customer and employee retention rate. This role is vital to maintaining strong relationships with manufacturers, dealers, and sales representatives.

The pay range is commission based, with a target income of $100,000 to $120,000 annually.

Who You Are:

• You have a proven track record of success and a minimum of 3+ years of experience working as a Service Manager/Advisor in an automotive dealership
• You are dedicated to creating meaningful outcomes in everything you do, and you welcome difference by seeking, listening, and learning from a diverse perspective
• You lead by defining and achieving ambitious goals presenting concepts to influence others, effective problem-solving, and maintaining a work environment that continues to grow and prosper.
• You have proven experience in managing systems of checks and balances to assure compliance and financial integrity
• You communicate authentically with transparency, empathy, and kindness
• You can effectively recruit, supervise, mentor, and develop a high-performance team.
• You can establish and maintain a work climate that encourages continuous improvement, productivity, employee satisfaction, and dedication to a positive customer experience.
• You seek to understand and comply with all company policies and procedures.
• You are an expert with the skills to train employees to utilize the company's automotive software effectively.
• You stay current with new vehicle technologies and mechanical operations.
• You have experience working with the software, DealerTrack (preferred but not required)

Essential Responsibilities:

• Manufacturer Relations - Maintain Positive Relationships with Representatives and achieve expected performance standards
• Asset Management - Maintain a competitively positioned, clean, safe, secure, and environmentally responsible facility within budgetary guidelines and fully comply with all internal, brand, manufacturer, and regulatory standards.
• People Management - A competent, motivated, and stable staff of automotive service professionals
• Financial Management - Consistently Achieve Performance Metrics and the protection of the financial assets of the business
• Customer Relations - Superior reputation among customers and the community; a loyal and growing owner base.

Requirements:

• Must have a proven track record of success and a minimum of 3+ years of experience working as a Service Manager/Advisor in an automotive dealership
• Other previous automotive management experience will be considered
• Ability to pass a pre-employment background check and drug screen for illegal substances
• Current, valid driver's license and satisfactory Motor Vehicle Report (MVR)
• High School Diploma and 2+ years of Automotive Technology Education or relevant work experience

Who We Are:

Berlin City Auto Group is a family of dealerships throughout Maine, New Hampshire, and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a highly energized, engaged, and diverse team bound together by our core beliefs and values. Together we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver great customer and associate satisfaction. Our philosophy is Easy - a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

To Learn More about Berlin City Auto Group and Career Opportunities, visit us at https://berlincitycareers.com/

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.
545 Main St, Gorham, NH 03581