AVP, Closing
Apply NowCompany: GenWay Home Mortgage, Inc.
Location: Santa Ana, CA 92704
Description:
AVP, CLOSING
Job Summary
The AVP, Closing is responsible for overseeing the daily functions of the Closing team, ensuring a smooth and efficient loan closing process. This role involves conducting final loan reviews, managing the team's pipeline, and ensuring compliance with all federal and state regulations. The AVP, Closing works to maintain high standards of accuracy, efficiency, and regulatory adherence while providing leadership and support to the Closing team. Strong attention to detail, compliance expertise, and the ability to optimize workflows are essential for success in this role. This role reports directly to the EVP, Operations.
Job Duties
Competencies
Work Environment
This role operates in a professional, yet flexible, work environment. This role will require the use of standard office equipment such as computers, phones, headsets, etc.
Qualifications
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is required to stand, walk, use hands and fingers and reach with hands and arms. This role may require long periods of sitting at a desk and working on a computer. Also, the employee must be able to lift up to 15 pounds at times.
Disclosure
"The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."
Job Summary
The AVP, Closing is responsible for overseeing the daily functions of the Closing team, ensuring a smooth and efficient loan closing process. This role involves conducting final loan reviews, managing the team's pipeline, and ensuring compliance with all federal and state regulations. The AVP, Closing works to maintain high standards of accuracy, efficiency, and regulatory adherence while providing leadership and support to the Closing team. Strong attention to detail, compliance expertise, and the ability to optimize workflows are essential for success in this role. This role reports directly to the EVP, Operations.
Job Duties
- Monitor the loan pipeline and implement smooth processes for the assignment and support of loan closings. Ensure excellent customer service and compliance with Company policies, and Federal & State regulatory standards.
- Ensure accuracy, timely service, and good communications with stakeholders
- Ensure closing processes and procedures are well defined, documented and clearly communicated
- Maintain updated information on all policies and modifications to the guidelines and standards of the Company. Comply with Federal, State and local legal requirements.
- Recommend and implement changes in settlement procedures as necessary.
- Review loan files to ensure all conditions of loan approval and funding conditions have been met and cleared by Underwriter and Funder.
- Responsible for the transfer of files to the Post-closing department within required timeframes.
- Develop and communicate Key Performance Indicators (KPI's) to drive for continuous improvement.
- Communicate Company goals and objectives to the Closing team so that team members can translate these into individual goals and priorities.
- Communicate team needs, successes, and opportunities for improvement to the Operations Manager in regular connections
- Work with Human Resources to plan and manage appropriate staffing levels given actual and anticipated demand, attract and hire new staff, coach and develop others, ensure pay, bonus, and recognition programs are effective to attract and retain staff, ensure proper recording of overtime and leaves within the department, and address performance issues as needed.
Competencies
- Knowledge expert for state and federal regulations (TRID, RESPA, TIL, HMDA, etc.)
- Strong critical thinking and analytical skills
- Knowledge of Wet and Dry state requirements
- Ability to multitask in a fast-paced environment
- Effective at planning and priority setting
- Communications clearly, friendly, effectively
- Collaborates with a team and doesn't have an ego
- Detail oriented with a can-do attitude
- Has no fear - jumps in and figures things out without waiting to be told
- Looks for ways to make things easier, efficient, stronger and acts
- Researches and discovers problems and solutions
- Audits processes for improvement and accuracy
Work Environment
This role operates in a professional, yet flexible, work environment. This role will require the use of standard office equipment such as computers, phones, headsets, etc.
Qualifications
- 3 to 5 years of mortgage banking experience
- 2 to 4 years of leadership experience
- Encompass experience preferred
- Must have working knowledge, or the ability to learn all operating systems and possess the ability to facilitate training.
- Proficient in Microsoft Suite
- Confident and enthusiastic about learning new systems as needed
- Self-motivated, independent, cooperative, flexible, creative, and responsible
- Excellent written and oral communication skills
- Accepting of change and makes suggestions for change
- Compliance focused with a customer service mindset
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is required to stand, walk, use hands and fingers and reach with hands and arms. This role may require long periods of sitting at a desk and working on a computer. Also, the employee must be able to lift up to 15 pounds at times.
Disclosure
"The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."