AVP, Cyber Risk Governance & Regulatory Oversight- Global Risk

Manulife is seeking a highly experienced AVP of Cyber Risk Governance & Regulatory Oversight to join our Global Information & Cyber security risk function as part of our second line oversight. This pivotal role will provide strategic leadership and independent oversight of our cybersecurity risk and compliance programs, reporting directly to the VP of Information & Cyber Security Risk within our Global Risk team. The successful candidate will play a crucial role in ensuring our organization's adherence to global cybersecurity regulations, including OSFI B-13, OSFI Integrity & Security guidelines, SWIFT, PCI, and emerging AI compliance requirements. They will possess expertise in navigating the complexities of these frameworks, as well as in addressing threats posed by other sophisticated adversaries. The AVP will leverage industry-leading frameworks such as NIST and ISO to safeguard our operations and support our strategic objectives across all regions. They will also work to strengthen our resilience against critical threats, integrating insights from global threat intelligence to proactively manage risks.

Position Responsibilities:

• Leadership & Independent Oversight: Provide strategic leadership and independent oversight of cybersecurity risk, ensuring alignment with Manulife's strategic objectives. Perform independent evaluations using frameworks such as NIST and SWIFT to assess and enhance our cybersecurity posture. Interpret and oversee adherence to industry regulations, including OSFI, Solvency II, ISO, HKMA, PCPD, MAS, and PDPC, with a focus on financial data integrity, operational & cyber resilience, and customer trust. Lead initiatives to continually evaluate and enhance risk management processes, ensuring they are robust and responsive to evolving threats.
• Risk Taxonomy & Risk Appetite: Work with Enterprise Risk Management to refine Manulife's cybersecurity risk taxonomy and risk appetite frameworks to reflect the complex regulatory environment.
• Cyber Regulatory Oversight: Oversee and challenge adherence to cyber regulatory requirements, ensuring accurate interpretation and compliance by the first line with critical industry regulators, including OSFI B-13, OSFI's security and integrity guidelines, and other global regulatory bodies. Emphasize the interpretation and implementation of regulatory requirements that enhance resilience and risk management, supporting national security and ensuring the protection of sensitive policyholder information to maintain industry trust. Stay at the forefront of emerging technologies and regulatory changes to ensure Manulife's cybersecurity strategies remain robust and aligned with both domestic and international regulatory standards across all operational regions.
• Cyber Risk Reporting & Strategy: Lead the cyber risk reporting function by designing comprehensive metrics, KPIs, and dashboards to ensure effective Line 2 oversight; work with Centers of Excellence to build the reporting. Collaborate with the Information Risk team to update roadmaps, strategies, and processes in alignment with evolving risks and organizational objectives. Present risk data and insights clearly and effectively to senior leadership and stakeholders, ensuring informed decision-making and continuous improvement in our cybersecurity posture. Prepare cybersecurity board materials providing actionable insights on cyber risk and compliance, focusing on data security, operational resilience, and emerging technology risks.
• Strategic Influence & Oversight/Challenge: Collaborate with senior leadership and cross-functional teams to integrate cybersecurity risks into Manulife's strategic goals. Provide independent challenge to cybersecurity initiatives, advocating for continuous improvement and alignment with regulatory requirements and risk appetite.

Required Qualifications:

• 7-10 years in cybersecurity risk management, with strong Line 2 governance experience in the insurance or financial services sectors.
• Demonstrated ability to provide strategic oversight and independent challenge in cybersecurity risk management, driving initiatives that align with organizational goals. Inspire and mentor team members to achieve high performance and foster a proactive security culture.
• Expertise in cybersecurity regulations, including OSFI, SWIFT, Solvency II, and data privacy laws.
• Strong understanding of the NIST Cybersecurity Framework, ISO27001/27002, PCI DSS 4.0, PIPEDA, AI regulations, and global compliance standards
• Proven experience in risk taxonomy development, risk appetite definition
• Possess a strong understanding of threat intelligence, with expertise in analyzing and applying insights to enhance cybersecurity measures. This position requires candidates to successfully complete a security screening process and obtain the necessary security clearance.
• Previous experience working with government stakeholders, as well as facilitating effective information sharing practices to support national security objectives would be beneficial.
• Demonstrated leadership in strategic oversight, with expertise in preparing board-level materials and developing risk metrics.
• Ability to work cross-functionally, aligning cybersecurity risk management with broader business strategies.
• Ability to analyze complex cybersecurity threats and trends, identifying potential risks and opportunities for improvement. Employ data-driven approaches to enhance risk assessment and reporting processes.
• Excellent verbal and written communication skills, with the ability to effectively convey complex cybersecurity concepts and insights to senior leadership, stakeholders, and board members. Skilled in crafting clear and concise reports, presentations, and documentation that facilitate informed decision-making

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid
Salary range is expected to be between
$123,400.00 CAD - $229,300.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.