AVP of Business Intelligence
Apply NowCompany: Community Choice Credit Union
Location: Warren, MI 48089
Description:
Purpose & Core Values
The primary purpose of any position is to assist Community Choice Credit Union to live out our purpose: we believe in helping our neighbors achieve the life they desire. A key component of this purpose is to provide outstanding service to both internal and external members by living our core values.
Position Summary
The AVP of Business Intelligence will lead our BI team in executing our BI roadmap to strengthen data-driven decision-making across the credit union and build scalable, efficient analytical capabilities that support both current and future needs. This role will focus on optimizing our business intelligence and data analytics platforms to meet immediate execution goals while aligning with the broader organizational vision. Through a strategic blend of managed service partnerships and internal efforts, the AVP will ensure high-performance, sustainable analytics operations, positioning BI as a vital driver of operational insights, profitability, and a deeper understanding of member needs.
Core Competencies
Core Values:
Committed: We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.
Charitable: We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve.
Credible: We are our Members' trusted financial advisors; each Team Member plays an integral role in the well-being of our Members' financial lives and the success of Community Choice Credit Union.
United: We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.
Position Competencies
Job Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability necessary for this position.
Remote Work Eligibility
Position is fully eligible for a Hybrid Work Arrangement
Reasonable Accommodations
The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements, physical demands and do so within our work environment.
Education
Bachelor's degree required, with a preferred focus in Data Science, Business Analytics, Information Technology, or a related field.
Oracle Analytics Cloud Certification (required upon hire or within an established timeframe after hiring) to ensure proficiency with our analytics platform.
Experience
Minimum of 5 years of experience in Business Intelligence, Analytics, or related fields, with at least 3-5 years in a leadership role.
Preferred: Experience working with managed services and BI platforms, with an understanding of implementation best practices and vendor management.
Skills & Abilities
Mental Demands
The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
General Statement
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.
The primary purpose of any position is to assist Community Choice Credit Union to live out our purpose: we believe in helping our neighbors achieve the life they desire. A key component of this purpose is to provide outstanding service to both internal and external members by living our core values.
Position Summary
The AVP of Business Intelligence will lead our BI team in executing our BI roadmap to strengthen data-driven decision-making across the credit union and build scalable, efficient analytical capabilities that support both current and future needs. This role will focus on optimizing our business intelligence and data analytics platforms to meet immediate execution goals while aligning with the broader organizational vision. Through a strategic blend of managed service partnerships and internal efforts, the AVP will ensure high-performance, sustainable analytics operations, positioning BI as a vital driver of operational insights, profitability, and a deeper understanding of member needs.
Core Competencies
Core Values:
Committed: We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.
Charitable: We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve.
Credible: We are our Members' trusted financial advisors; each Team Member plays an integral role in the well-being of our Members' financial lives and the success of Community Choice Credit Union.
United: We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.
Position Competencies
- Decision Making: Gathers enough information to allow a trustworthy assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. Collaborates and communicates with key stakeholders who are necessary to involve in the overall decision making process.
- Leadership: Articulates a vision that others choose to follow. Models behaviors expected of others and inspires others to undertake challenging tasks and projects. Builds rapport and trust, shows genuine sensitivity to the needs, feelings and capabilities of other people. Deals with others in a pleasant manner. Treats others with respect and consideration. Leads through change and adversity, makes the tough call when needed, builds consensus, motivates and encourages others. To effectively lead, it requires expertise in adaptability, execution, communication, coaching, trust, and interpersonal influence
- Execution: Understands strategic plan, organizational business plan, department business plan, and accomplishes required results, striving to exceed expectations (stretch goals). Recognizes problems and reacts appropriately, systematically gathers information, seeks input from others, makes timely, and if applicable, difficult decisions, and communicates to key stakeholders as needed. Maintains a constant focus to improve performance and results. Most likely executes results through delegation of project work to others. This requires expertise in initiative, delegation, drive for results/improvement, time management, coaching, and collaboration.
- Role Mastery of Essential Duties:Able to perform essential duties as outlined in job description. Contributes productivity and value within role. Is willing to learn and improve performance.
- Provide operational leadership to the Business Intelligence team, ensuring alignment with the BI transformation roadmap and organizational objectives.
- Drive the adoption of business intelligence across the enterprise, enabling departments to leverage analytics to meet business goals and improve member engagement.
- Develop and enforce frameworks for data management and reporting standards to ensure consistent and reliable information delivery across the credit union.
- Establish and manage a development lifecycle to support analytics requests, fostering a structured approach to meeting analytical needs.
- Develop, monitor, and manage service level agreements (SLAs) to ensure high standards of responsiveness and quality in analytics support.
- Manage the performance of managed service providers and cloud-based technology solutions, ensuring strong vendor relationships that align with organizational goals and standards.
- Direct the development and execution of predictive analytics solutions to facilitate data-driven insights that support product profitability, growth strategies, and member experience improvements.
- Continuously evaluate and improve BI and data analytics platforms, focusing on scalability, reliability, and alignment with the credit union's evolving needs.
- Champion data literacy across departments, fostering a culture where data insights are readily accessible, understood, and applied in decision-making.
- Coach, develop, and support the Business Intelligence team to foster a high-performing, collaborative environment where each role contributes strategic value aligned with organizational growth objectives.
- Oversee and manage the budget for the Business Intelligence team, ensuring expenditures align with the approved financial plan, and approve invoices within authorized limits.
Job Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability necessary for this position.
Remote Work Eligibility
Position is fully eligible for a Hybrid Work Arrangement
Reasonable Accommodations
The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements, physical demands and do so within our work environment.
Education
Bachelor's degree required, with a preferred focus in Data Science, Business Analytics, Information Technology, or a related field.
Oracle Analytics Cloud Certification (required upon hire or within an established timeframe after hiring) to ensure proficiency with our analytics platform.
Experience
Minimum of 5 years of experience in Business Intelligence, Analytics, or related fields, with at least 3-5 years in a leadership role.
Preferred: Experience working with managed services and BI platforms, with an understanding of implementation best practices and vendor management.
Skills & Abilities
- Strategic Insight: Strong ability to translate business objectives into BI strategies that drive organizational growth and maturity.
- Technical Knowledge: Proficient understanding of BI platforms, data management, cloud-based solutions, and analytics tools, with experience in applying a software development lifecycle (SDLC) approach to analytics requests.
- Vendor and Partnership Management: Skilled in overseeing managed service partnerships, maintaining effective vendor relationships, and ensuring alignment with organizational standards.
- Communication & Influence: Exceptional skills in stakeholder communication, able to advocate for BI initiatives and align cross-functional goals.
- Problem Solving & Decision Making: Skilled in navigating complex decisions, particularly in high-stakes technology implementations and vendor evaluations.
- Adaptability & Change Management: Able to lead through transformation, maintaining team engagement and resilience in a dynamic environment.
- Project & Resource Management: Proficient in managing multiple BI projects, allocating resources efficiently, and achieving strategic and operational goals.
Mental Demands
The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
General Statement
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.