AVP, Special Loans

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers - they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an AVP, Special Loans to join our team!

Reporting to the VP, Loan Administration, this position is responsible for managing a team of professionals who handle complex and high-risk special loan accounts, including those in default, modifications or those that require special handling. This role manages the verification of data and the processing of ARM (Adjustable Rate Mortgage) loans to meet service levels at the individual, team, department and company level.

Additionally, the AVP, Special Loans, ensures that all ARM loans serviced adjust on time and accurately. This position manages the workflow, assists in verifying ARM data, and ensures all ARM notices are sent correctly and timely. This role ensures adherence to regulatory and company procedures, policies, and directives regarding Special Loans.

Qualifications Inculde:

• Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED)
• 4+ years' experience with Special Loans
• 5+ years' experience in the mortgage servicing industry
• 3+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products
• Previous experience managing people/ leading teams
• Demonstrated experience working in a fast-paced work environment
• Strong project management skills with demonstrated experience leading projects
• Strong knowledge of Microsoft Office products (Excel, Word and Power Point)
• MSP experience preferred
• Strong leadership with proven ability to foster an environment of positive employee engagement and trust
• Demonstrated ability to establish credibility; coupled with for recognizing and supporting the organization's culture, values and priorities
• Strong verbal and written communication skills
• Strong listening skills with the ability to facilitate meetings and effectively lead discussions
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Strong analytical skills
• Strong problem-solving abilities; ability to analyze and interpret data to identify opportunities and propose well-developed solutions
• Solid decision-making abilities coupled with sound judgement
• Strong organizational skills; effective time management for self and team
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment
• Client focused with strong execution skills and results orientation
• Strong attention to detail; strong compliance orientation; high quality of work product
• Ability to effectively manage through change; agile; high learning agility
• Collaborative and consultative work style; high team-orientation
• Effective management skills to include talent selection, training, coaching and performance management
• Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

Submit Your Resume to Learn More

Featured Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hiring range for this position is between $75,000.00-$95,000.00 annually
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.