AV/VC Maintenance Technician

Job Description

Consultant shall have the Personnel maintain the following responsibilities for Company:

• Primary onsite support techs who help maintain the integrity and functionality of all local Company conference rooms by performing daily sweep inspections and AV basic triage/troubleshooting. Personnel should be highly driven to learn and advance his/her technical skills.

Consultant shall have the Personnel perform the following Services for Company:

1. Complete daily sweep inspections of all conference rooms. Daily room sweeps require the following:

• All AV user cables are in good physical condition and passing signal.
• All power cables are in place and correctly powering laptops.
• Confirm conference room controllers and schedulers are functional.
• Audio and video are transmitted without disruption
• No burn out or ghosting on Monitors
• Troubleshooting and break/fix resolution or escalation for all AV equipment or related requests
• Mac Mini, iPad, and conference room peripheral Software/Hardware updates as applicable
• Knowledge of Extron and Crestron Systems, Biamp DSPs, and Google Meet VC
• Event Support
• Vendor quote & visit coordination
• AV Inventory Management
• Oversee the replenishment and allocation of inventory:
• Order, Track, and replace Hardware

2. Provide setup, operation, troubleshooting, and breakdown of Company all hands event meetings.
3. Storage organization
4. Unboxing of Equipment
5. Asset tagging
6. Ticket queue management
7. Personnel must be able to use a ladder
8. Personnel must be able to lift up to 80 pounds

Qualifications:

• Minimum of 2 years experience in the audiovisual or related field
• SIP and Slack knowledge, along with familiarity with the AV/VC industry, including integrators, hardware manufacturers, and best practices, is also required
• Strong customer service skills with the ability to communicate effectively
• Strong focus and organizational skills
• Understanding or willingness to learn wiring diagrams and signal flow
• Basic knowledge of AV integration and installation
• Basic understanding of multiple DSPs and AV control systems including QSC, Shure, Crestron, Extron.
• Basic understanding of network engineering concepts and implementations.
• Demonstrated ability to work independently and prioritize multiple competing tasks
• Exposure as an operating technician for live audiovisual special events is advantageous

Requirements:

• Based on site in our San Francisco office 3 days a week and Mountain View office 2 days a week.
• The AV/VC Maintenance Technician L1 will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues.? Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support.
• The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish.
• Hands-on delivery of events either on-site or remotely via / Zoom / Panopto / Google Meet
• Work with teams and stakeholders using ticketing or booking system system to coordinate events
• Provide full event production support either on your own for smaller events or as part of a team for larger events
• Manage the day-to-day housekeeping and maintenance of event spaces
• Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success
• Provide feedback on possible enhancements and improvements to the space? Manage client expectations on production issues
• Liaise across different levels within the immediate team, the client's organization, and third-party vendors
• Escalate any operational issues to the appropriate level of support and make suggestions for improvements
• Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event
• Basic Video encoding and editing skills
• May operate event production equipment including but not limited to audio mixer, lighting desk, video switcher and PTZ cameras and operation
• Video/Audio conference setup support
• Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call
• Manages equipment and software upgrades
• Assist with support for video/audio conferencing problems
• Investigate faults and recommend further actions to rectify, working with external vendors when necessary
• AV Meeting Room Support
• Ensure all multimedia/presentation rooms are maintained in good working order
• AV equipment set-up and support
• Presentation/multimedia meeting room support, including duration support
• Assist with support for multimedia broadcasting
• Quick response to emergency/ad-hoc requests
• Faults & Room Checks
• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
• Ensure that all faults are reported in the correct way and in a timely manner
• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
• Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures? Maintaining the cleanliness and presentability of all AV rooms, stores and equipment
• Providing feedback for service improvements

Pay range is $44-$58 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.

Meet Your Recruiter

Maxwell McIlwaine

var isBannerImage = ''; // if isBannerImage is empty or undefined if(isBannerImage == ''){ jQuery('.jb-recruiter-profile-picture').css('left', '0'); jQuery('.jb-recruiter-profile-picture').css('bottom', '0'); }