B2B CARE Business Operation Analyst
Apply NowCompany: Intelliswift
Location: Ridgefield Park, NJ 07660
Description:
Job ID: 25-07896 Pay rate range - $40/hr. to $43/hr. on W2
Top 3 Skills; VOC Management, Operations Support, Performance Management
Summary:
The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics, and budget.
The business operations specialist usually reports to a project manager or director.
Role & Responsibilities
The B2B CARE Business Operation Analyst is responsible for carrying out many of the organization's operation functions including Customer's VOC Management, review of contracts, operational project support, warranty management, and other functions as needed.
B2B CARE Department Operations Support and business planning support
Project support including status tracking, documentation, and detail updates
Cross-departmental collaboration to provide B2B customer satisfaction
Develop B2B dashboards for internal and external stakeholders
Reporting preparation (Supporting role) for Senior leaders and Global HQ office
Developing and improving B2B service process along with B2B customers' expectation
Strategical thinking and collaborative preparation for team's targets
Day-to-day operational supports
Skills and Qualifications
5+ years of related administrative and project management experience
BA/BS in Business, Finance, or a related field is required
Must have experience with Microsoft Standard Office Suite
Must have demonstrated project and program management skills
Proven experience successfully planning and executing large projects and/or events
Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels
Top 3 Skills; VOC Management, Operations Support, Performance Management
Summary:
The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics, and budget.
The business operations specialist usually reports to a project manager or director.
Role & Responsibilities
The B2B CARE Business Operation Analyst is responsible for carrying out many of the organization's operation functions including Customer's VOC Management, review of contracts, operational project support, warranty management, and other functions as needed.
B2B CARE Department Operations Support and business planning support
Project support including status tracking, documentation, and detail updates
Cross-departmental collaboration to provide B2B customer satisfaction
Develop B2B dashboards for internal and external stakeholders
Reporting preparation (Supporting role) for Senior leaders and Global HQ office
Developing and improving B2B service process along with B2B customers' expectation
Strategical thinking and collaborative preparation for team's targets
Day-to-day operational supports
Skills and Qualifications
5+ years of related administrative and project management experience
BA/BS in Business, Finance, or a related field is required
Must have experience with Microsoft Standard Office Suite
Must have demonstrated project and program management skills
Proven experience successfully planning and executing large projects and/or events
Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels