Backhaul Transport Engineer III

Job Description
TITLE: Backhaul Transport Engineer III

POSITION TYPE: Full Time (W2)

LOCATION: Fort Morgan, CO

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com .

WHO we're looking for:

We are looking for an Backhaul Transport Engineer III who will be responsible for designing and deploying reliable and cost-effective telecom transport solutions that meet customer expectations for the deployment of Cell Site Routers and its connectivity back to the Core Network. In this role you will provide in-depth technical log analysis, check network configuration, and support customers as needed.

Role and Responsibilities:

• Designing and deploying reliable and cost-effective telecom transport solutions that meet customer expectations and business objectives.
• Provide in-depth technical log analysis, check network configuration, and support customers as needed.
• Develop strong partnerships and collaborate effectively with stakeholders.
• Troubleshoot and diagnose telecom transport system issues.
• Stay up-to-date on new telecom transport technologies and architectures.
• Create detailed system documentation and procedures.
• Train staff on telecom transport systems.
• Assist in the development of telecom transport budget.
• Provide customer support as needed.
• Technical Support to the C&I Team during MW of actual Migration/deployment.
• Technical Support to the Deployment team to resolve Field issues by providing back office support to Field technicians.
• Drive for resolutions with other Engineering team on an open ticket.
• Provide 16x5 on-call support as needed for commercial Network outages and network performance issues.
• Provide technical reviews and provide support to customers as needed.
• Develop Root Cause Analysis (RCA) on outages or market performance issues (e.g., throughput, accessibility, sustainability, handovers (Intra/X2/S1), capacity and coverage).
• Proactively perform data audit, SW/FW audit, and health check of the OSS if needed.
• Collect logs and perform log analysis for discussions with Tier3 and HQ on various issues.
• Resolve high severity issues (sev1 & sev2) to meet the agreed SLA requirements - 2nd level incident analysis.
• Provide updates and resolutions on open tickets.
• Work in System Integration lab, customer labs, and commercial networks for reproducing, troubleshooting and investigating performance-related issues when needed.

Required Experience and Education:

• 5-7 years of Wireless Network experience.
• Professional networking certifications is must - Juniper JNCIP -SP or equivalent.
• Professional level knowledge of:

• Communication, Routing, and Routed Protocol: Ethernet, ISIS, SRMPLS, BGP, and BGP/ L3 VPN.
• Cell Site Environment and transport requirements.
• Tools in support of Active measurements (example: TWAMP-Light).
• Troubleshooting

• Associate level knowledge of:

• Microwave mux, connectivity to multiple Spurs, and impact to serving CSR and final location CSR.

• Ability to interpret the Transport Design, Transport CIQ, Base, and RAN Centric Scripts.

• Ability to mitigate outage before it occurs.
• Ensure Scripts applied to right CSR.

• Ability to prepare daily reports, executive summary reports, and present to immediate or skip-level managers.
• Ability to provide feedback to the developer of Scripts development tool to ensure entries are not duplicated, truncated, or with syntax error.
• Understanding of on 4G and 5G 3GPP technologies.
• Experience with wireless network architecture, protocols, RF optimization and standards.

Necessary Skills and Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• Strong on customer technical support.
• Ability to handle Sev1/Sev2 outage situations seamlessly with customer and internal teams and drive resolution within SLA.
• Ability to multi-task and effectively handle customer tickets and resolve within SLA
• Ability to proactively identify issues in the network and take action before it becomes an outage.
• Ability to train provide guidance and support to other team members on new projects, processes, etc., as needed.

Physical Demands:

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

WHAT we'll bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Medical Plans
• Dental Plans
• Vision Plan
• Life & Accidental Death & Dismemberment
• Short-Term Disability
• Long-Term Disability
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
• 401(k)

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.