Base Manager

West Star is the fastest growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

What you can expect as a Base Manager at West Star:

The Base Manager will be responsible for the success of the base operation to ensure quality, schedule, budget, and overall successful customer experience.

You will be ESSENTIAL to many FUNCTIONS, including:

• Monitors all events related to customer aircraft and coordinates with appropriate Supervisors/Leads to ensure that customer commitments are met.
• Identifies event discrepancies and provides customers with appropriate options.
• Ensures company and customer maintenance protocols and procedures are being administered effectively and efficiently assigned
• Review customer invoices for accuracy of signoffs, labor, material issues, and pricing. Ensures that pricing reflects customer commitments and expectations. Resolves customer billing disputes.
• Managing the station profitability by Implementing effective workflow processes that ensure a high level of efficiency and compliance.
• Ability to shift priorities and meet deadlines while maintaining a professional demeanor within a fast-paced, dynamic work environment.
• Maintain and enforce the policies and procedures outlined in the Gama Aviation Engineering Repair Station Quality Control Manual (RSQCM).
• Hire/terminate employees utilizing proper internal protocol.
• Effectively and communicate (i.e., speak, write, read) in English

What you'll need to bring with you:

Your Education:

• High School Diploma or equivalent required
• Bachelor of Science Degree in Business, Leadership, or Aircraft related field preferred
• A valid FAA Airframe & Powerplant License is preferred
• 10 years in the aircraft maintenance field
• At least 5 years of experience within in management capacity
• At least 5 years of experience having direct involvement with FAR 135 and or 145 policies and procedures.

Your Experience:

• 10+ years in Aircraft Maintenance, with management experience
• Attention to detail and strong organizational and communication skills, both written and oral, along with budget and forecasting experience.
• Very good computer skills
• Knowledge of Microsoft, Excel, Word, and Adobe.
• Ability to understand and interpret aircraft technical data.
• Effective communication in English (both orally and written)
• Ability to successfully work with others as part of a team in order to achieve established goals.
• Travel both foreign and domestic as needed
• Strong project management, team management, and process workflow skills.
• Outstanding decision-making skills with strong problem-solving capabilities.
• Demonstrated abilities in planning, prioritizing, and managing multiple projects.
• Working knowledge of Federal Aviation Regulations.

Your Initiative:

This position will build a "world-class" organization respected by customers and the industry. They will develop and implement a strategic vision to upgrade their program into a consultative, continuous improvement-oriented organization with resources and staff skill sets that will lead to excellent quality outcomes.

Your Sense of Responsibility:

• Unquestioned credibility, judgment, character, and ethics
• Attend work every day as scheduled including overtime, travel, and weekend assignments
• Must perform all work in accordance with Federal Aviation Administration guidelines
• Follow all company and safety rules during the performance of duties
• Maintain customer-oriented work habits
• Direct the work and flow of multiple projects

Other Particulars:

Physical Requirements

• Routine walking, bending and squatting or sitting
• Routing or repetitive physical motion with arms and hands
• Basic personal computer operations, especially with Apple and Microsoft products (Outlook, Word, and Excel)

Mental Requirements

Understanding and implementation of regulations and guidelines

Work with others in a professional manner

Coordinate projects

Team management skills

The lists above include the main items for this job position to be successful but are not limited to other things that might come about in time. The person applying for this position must understand that the objectives, responsibilities, and requirements could change for better success for the company and the person.

West Star Aviation is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.