Behavioral Health Crisis Services Management Analyst I
Apply NowCompany: Washington County, OR
Location: Hillsboro, OR 97124
Description:
Salary: $36.58 - $44.45 Hourly
Location : Hillsboro, OR
Job Type: Full Time Regular
Remote Employment: Flexible/Hybrid
Job Number: 24/25-026-HHS-1
Department: Health and Human Services
Division: Behavioral Health
Opening Date: 03/29/2025
Closing Date: 4/13/2025 11:59 PM Pacific
FLSA: Non-Exempt
THE POSITION
Washington County Behavioral Health Division within the Department of Health and Human Services (HHS) is recruiting for a Management Analyst I to support our Crisis Services!
To learn more about our Division, please use this link: Behavioral Health
The Opportunity
In this role, you will support the management and submission of crisis services billing, data, and reporting requirements under the direction of the System of Care Supervisor. You will work with health systems, community mental health providers, and other community partners across the region and state to ensure compliance with data collection, reporting, and billing for crisis services in Washington County.
Primary duties may include, but are not limited to:
Who we are looking for
The ideal candidate for this position will be well organized and highly detail oriented. They will be skilled in computer applications including Microsoft 365 products, such as Word, Outlook, Excel, and Teams, and will be able to navigate web-based data platforms. They will also have exceptional collaboration skills to partner with other departments/divisions to ensure that the work product meets county and grantor requirements. They will have the ability to follow highly detailed documents and instructions. As this position manages information in accordance with privacy laws, an understanding of how and when to share protected health information with other parties is essential. Additionally, they will be a motivated learner and team player with the ability to thrive in an environment that emphasizes trauma-informed care and strives toward increasing equity and inclusion amongst its staff members.
Our ideal candidate will enjoy trouble shooting, open to change, and strive for accuracy. They will have tenacity and patience and follow through to see projects to completion.
It is highly preferred to have:
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role, even if you believe you do not meet all the hiring criteria described above.
Why Washington County?
Are you interested in challenging, meaningful, and rewarding work? Join Washington County in our commitment to advancing racial equity. Our Board of Commissioners worked closely with various community stakeholders and subject matter experts to develop anEquity, Diversity, and Inclusion (EDI) Resolution. Adopted in February 2020, this resolution commits to the equitable delivery of Washington County's services, resources, and opportunities for growth and development to every county resident.
Check Out Our Award-Winning Benefits & Wellness Program on the "Benefits" tab above!
ESSENTIAL JOB DUTIES
Classification descriptions are typically written broadly. To review this classification, please use this link: Management Analyst I.
MINIMUM QUALIFICATIONS
Education and Experience:
Candidates must meet one of the following criteria to be considered for this position.
Please be advised that this position is required to pass a criminal background check post offer.
Please be clear and specific in the applicable sections of the employment application about how your background is relevant. This information must also be consistent with your supplemental question responses. Please note: Answers to the supplemental questions are typically evaluated separately from your application.
SUPPLEMENTAL INFORMATION
Washington County is committed to using a Merit-based System in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities.
Our commitment to you:
Washington County values a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our diverse community. We are an equal opportunity employer with a commitment to diversity and an inclusive workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.
Selection ProcessApply today! In lieu of a resume, we ask that you complete and submit an online application, which will be used to screen for minimum qualifications (MQs) and to determine starting pay in accordance with the provision of the Oregon Equal Pay Law. MQ Review: Human Resources will screen applications for MQs beginning the week after the posting closes. Additional preferred qualifications screening may be applied depending on the number of applications received. Subject Matter Expert (SME) Review: Your responses to the supplemental questions may be evaluated and scored by a panel of subject matter experts. Your total score for this examination will affect your placement on the eligible list (a list of candidates eligible for interviews). Panel Interview(s): Generally, the top 6 - 8 candidates will be invited to participate in a panel interview. Conditional Offer: A successful candidate will require to successfully clear a third-party background check as a pre-employment condition and Oregon State comprehensive background check as a condition of continuous employment. Please note:candidates that are successful in the evaluation process may have their applications referred for additional vacancies in the same classification, or job family.
Status of Your Application:
You will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email. If you "opt out" or "unsubscribe" from email notifications from NEOGOV it will impact our ability to communicate with you about job postings.
Veterans' PreferenceIf you are a Veteran and would like to be considered for a Veterans' preference for this recruitment, please review the instructions using this link: Veterans' Preference PointsAccommodation under the Americans with Disabilities ActReasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or e-mail:Careers@washingtoncountyor.govat least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.Questions (?) Regarding This Recruitment
Yeji Seo, Talent Acquisition Business Partner
Yeji_Seo@washingtoncountyor.gov
Additional Resources:
New to GovernmentJobs.com?
* Washington County is a drug-free workplace *
This is a non-represented position and is not covered by a collective bargaining agreement.
Regular and limited duration full-time employees working 30 hours or more per week and job share employees are eligible for benefits beginning on the first of the month following employment. Job share employees are responsible for 50% of the premium. Part-time regular, variable hour, and temporary positions are not eligible for medical, dental, and vision benefits.
Check Out Our Award-Winning Benefits & Wellness Program!
Washington County values your dedication to lead the future of our community through public service. Our total compensation package, which is comprised of more than just your annual salary, was built to show our commitment to the physical and financial health and wellbeing of you and your family. Your total compensation package includes a comprehensive benefits program with medical, dental, and vision coverage at up to 95% employer paid! Other benefits you'll enjoy as part of your total compensation package include:
Already have medical, dental, and vision coverage? No problem! Full-time employees who choose to waive medical, dental, and vision coverage will receive a $125 monthly contribution into a tax-free Health Reimbursement Arrangement (HRA) VEBA account, which can be used to reimburse you for qualified out-of-pocket medical care costs, such as copays, deductibles, and prescription drugs. HRA accounts offer many benefits including significant tax savings, and no annual "use it or lose it" requirement. Proof of other creditable coverage is required.
01
Minimum qualifications for this position include:
Note: One (1) year of work experience is equivalent to 2080 hours (Ex: 40 hours/week x 52 weeks = 2080 hours).
02
Education: Please select your highest completed level of education.
03
Education: Regarding the above question, please enter the focus of your degree.If this does not apply to you, enter N/A.
04
Experience: Select your years of work experience in administrative, operations, budgetary, and similar analyses.
05
Preferred Qualifications (May not require to be considered for the position):
Do you have professional experience working in the public sector (city, county, state, or other municipality)?
06
Preferred Qualifications (May not require to be considered for the position):
Select your years of experience with setting billing rules for encounters and submission of claims.
07
Preferred Qualifications (May not require to be considered for the position):
Select your years of experience with data entry and tracking documents.
08
Preferred Qualifications (May not require to be considered for the position):
Select your years of experience with utilizing databases.
09
SUBJECT MATTER EXPERT REVIEW: The following supplemental questionnaire will be used to assist us in determining if you possess the knowledge, skills, and abilities to succeed in this position. Your responses to the questions will be evaluated and scored by a panel of subject matter experts. Your total score for this examination will affect your placement on the eligible list (a list of candidates eligible for interviews). The higher the score, which includes any applicable veterans' preference points, the higher the ranking on the eligible list. Generally, top 6 - 8 candidates are referred for each vacancy starting with the top ranked candidates.
We want to hear your authentic voice and original answers. Plagiarism in any form may result in lower scores and/or candidate removal from a recruitment. The County defines plagiarism as presenting the work of others as your own. Examples include copying work, using AI-generated text, and receiving assistance from others.
Instructions & Helpful Tips
If you have any questions, please contact the assigned Talent Acquisition Business Partner or email
10
This position will support the Crisis Services in Washington County for Mobile, Walk-In Clinic, and Crisis Line services. This position will assist with billing submission to our Care Coordinated Organizations (CCOs), data processing and tracking, and auditing for compliance with applicable Oregon Administrative Rules (OARs). In 250+ words, please share your training and experience with billing and data processing. In your response, include the following details:The type of billing (e.g., Private insurance, Medicaid, etc.) and/or billing databases you have experience with. Your role working with billing databases and submission of data. How you ensured the accuracy of data or billing claims submitted.
Required Question
Location : Hillsboro, OR
Job Type: Full Time Regular
Remote Employment: Flexible/Hybrid
Job Number: 24/25-026-HHS-1
Department: Health and Human Services
Division: Behavioral Health
Opening Date: 03/29/2025
Closing Date: 4/13/2025 11:59 PM Pacific
FLSA: Non-Exempt
THE POSITION
Washington County Behavioral Health Division within the Department of Health and Human Services (HHS) is recruiting for a Management Analyst I to support our Crisis Services!
To learn more about our Division, please use this link: Behavioral Health
The Opportunity
In this role, you will support the management and submission of crisis services billing, data, and reporting requirements under the direction of the System of Care Supervisor. You will work with health systems, community mental health providers, and other community partners across the region and state to ensure compliance with data collection, reporting, and billing for crisis services in Washington County.
Primary duties may include, but are not limited to:
- Crisis billing system support
- Coordination with crisis service providers to enroll staff with the state of Oregon for the billing system.
- Build and set up billing rules, employee credentials, service codes, and encounter categories within the Electronic Medical Record (EMR) for crisis programs.
- Partner with the EMR developers to set up electronic billing with Care Coordination Organizations (CCOs) billing systems.
- Download and submit claims using EMRs billing system to CCOs as needed.
- Adjust and correct any errors from claims submitted.
- Review and process claim denials.
- Crisis Report Submission
- Partners closely with the Behavioral Health Division data analyst to pull the reports from the EMR system and submit to the State and CCOs.
- Crisis Audit Support
- Partners closely with the contract administrator for crisis services in the behavioral health division to develop/refine the audit tool used on audit reviews for our crisis services providers annually.
- Support the review of the annual crisis services program audit.
- Conduct a monthly EMR audit and provide follow up to crisis services providers for correction and/or training. Audit includes:
- Identification of incomplete encounters/forms, improperly admitted clients, potentially missed client discharges, and demographics data tracking.
- Track and support implementation and communication of rule changes from Oregon Health Authority for Crisis Services.
- Attend meetings with EMR administrator, CCOs, Behavioral Health Division Crisis Operations, and Crisis Services providers as scheduled or requested by the System of Care Supervisor.
Who we are looking for
The ideal candidate for this position will be well organized and highly detail oriented. They will be skilled in computer applications including Microsoft 365 products, such as Word, Outlook, Excel, and Teams, and will be able to navigate web-based data platforms. They will also have exceptional collaboration skills to partner with other departments/divisions to ensure that the work product meets county and grantor requirements. They will have the ability to follow highly detailed documents and instructions. As this position manages information in accordance with privacy laws, an understanding of how and when to share protected health information with other parties is essential. Additionally, they will be a motivated learner and team player with the ability to thrive in an environment that emphasizes trauma-informed care and strives toward increasing equity and inclusion amongst its staff members.
Our ideal candidate will enjoy trouble shooting, open to change, and strive for accuracy. They will have tenacity and patience and follow through to see projects to completion.
It is highly preferred to have:
- Experience with billing support tasks (submission of encounters, claims, etc.) for government or community mental health programs.
- Experience with data analytics.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role, even if you believe you do not meet all the hiring criteria described above.
Why Washington County?
Are you interested in challenging, meaningful, and rewarding work? Join Washington County in our commitment to advancing racial equity. Our Board of Commissioners worked closely with various community stakeholders and subject matter experts to develop anEquity, Diversity, and Inclusion (EDI) Resolution. Adopted in February 2020, this resolution commits to the equitable delivery of Washington County's services, resources, and opportunities for growth and development to every county resident.
Check Out Our Award-Winning Benefits & Wellness Program on the "Benefits" tab above!
ESSENTIAL JOB DUTIES
Classification descriptions are typically written broadly. To review this classification, please use this link: Management Analyst I.
MINIMUM QUALIFICATIONS
Education and Experience:
Candidates must meet one of the following criteria to be considered for this position.
- Bachelor's Degree in public or business administration, finance, economics, statistics, accounting or a related field that provides the required knowledge, skills and abilities; OR
- Associate's Degree in public or business administration, finance, economics, statistics, accounting or a related field that provides the required knowledge, skills and abilities; AND two (2) years of responsible professional work experience in administrative, operations, budgetary, financial, or similar analysis; OR
- Four (4) years of responsible work experience in administrative, operations, budgetary, and similar analyses.
Please be advised that this position is required to pass a criminal background check post offer.
Please be clear and specific in the applicable sections of the employment application about how your background is relevant. This information must also be consistent with your supplemental question responses. Please note: Answers to the supplemental questions are typically evaluated separately from your application.
SUPPLEMENTAL INFORMATION
Washington County is committed to using a Merit-based System in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities.
Our commitment to you:
Washington County values a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our diverse community. We are an equal opportunity employer with a commitment to diversity and an inclusive workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.
Selection Process
Status of Your Application:
You will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email. If you "opt out" or "unsubscribe" from email notifications from NEOGOV it will impact our ability to communicate with you about job postings.
Veterans' PreferenceIf you are a Veteran and would like to be considered for a Veterans' preference for this recruitment, please review the instructions using this link: Veterans' Preference PointsAccommodation under the Americans with Disabilities ActReasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or e-mail:Careers@washingtoncountyor.govat least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.Questions (?) Regarding This Recruitment
Yeji Seo, Talent Acquisition Business Partner
Yeji_Seo@washingtoncountyor.gov
Additional Resources:
New to GovernmentJobs.com?
- Visit https://www.governmentjobs.com/home/applicationguide for a comprehensive, step-by-step guide on the application process.
- For technical support, contact Government Jobs' Live Application Support at 855-524-5627.
* Washington County is a drug-free workplace *
This is a non-represented position and is not covered by a collective bargaining agreement.
Regular and limited duration full-time employees working 30 hours or more per week and job share employees are eligible for benefits beginning on the first of the month following employment. Job share employees are responsible for 50% of the premium. Part-time regular, variable hour, and temporary positions are not eligible for medical, dental, and vision benefits.
Check Out Our Award-Winning Benefits & Wellness Program!
Washington County values your dedication to lead the future of our community through public service. Our total compensation package, which is comprised of more than just your annual salary, was built to show our commitment to the physical and financial health and wellbeing of you and your family. Your total compensation package includes a comprehensive benefits program with medical, dental, and vision coverage at up to 95% employer paid! Other benefits you'll enjoy as part of your total compensation package include:
- Paid Time Off - 11 paid holidays including one floating holiday, 12 vacation days for new employees (accrual rates increase based on length of service), AND up to 96 hours of sick leave per year (unused sick leave accumulates from year to year without limit to provide pay and security if needed).
- Wellness Program - Washington County has been named one of Oregon's Healthiest Employers by the Portland Business Journal for the past 7 years. We are proud to receive this award and will continue to make your health and wellbeing a priority by providing resources and support to help you and your family live and work well. Resources include smoking cessation, weight management, and stress management classes (online or telephonic with a personal health coach); discounts on gym memberships, fitness activities, and sports tickets; and Health & Wellness events and onsite flu shot clinics.
- Alternative Care Coverage
- Health Care and Dependent Care Flexible Spending Accounts (FSAs)
- Employee Assistance Program (EAP)
- Life and Disability Insurance (both County-provided and voluntary)
- Oregon Public Employees Retirement System (PERS)
- 457b Deferred Compensation Plan
- Emergency Travel Assistance
- TriMet Hop Card at no cost to the employee
- Bike lockers and repair stations
- A charitable giving program
- Oregon College Savings Plan
Already have medical, dental, and vision coverage? No problem! Full-time employees who choose to waive medical, dental, and vision coverage will receive a $125 monthly contribution into a tax-free Health Reimbursement Arrangement (HRA) VEBA account, which can be used to reimburse you for qualified out-of-pocket medical care costs, such as copays, deductibles, and prescription drugs. HRA accounts offer many benefits including significant tax savings, and no annual "use it or lose it" requirement. Proof of other creditable coverage is required.
01
Minimum qualifications for this position include:
- Bachelor's Degree in public or business administration, finance, economics, statistics, accounting or a related field that provides the required knowledge, skills and abilities; OR
- Associate's Degree in public or business administration, finance, economics, statistics, accounting or a related field that provides the required knowledge, skills and abilities; AND two (2) years of responsible professional work experience in administrative, operations, budgetary, financial, or similar analysis; OR
- Four (4) years of responsible work experience in administrative, operations, budgetary, and similar analyses.
Note: One (1) year of work experience is equivalent to 2080 hours (Ex: 40 hours/week x 52 weeks = 2080 hours).
- Yes
- No
02
Education: Please select your highest completed level of education.
- Master's Degree or higher
- Bachelor's Degree
- Associate's Degree
- High School Diploma or equivalent (such as GED)
- None of the above
03
Education: Regarding the above question, please enter the focus of your degree.If this does not apply to you, enter N/A.
04
Experience: Select your years of work experience in administrative, operations, budgetary, and similar analyses.
- No experience
- Less than 1 year of experience
- 1 year but less than 2 years of experience
- 2 years but less than 3 years of experience
- 3 years but less than 4 years of experience
- 4 years but less than 5 years of experience
- 5 or more years of experience
05
Preferred Qualifications (May not require to be considered for the position):
Do you have professional experience working in the public sector (city, county, state, or other municipality)?
- Yes
- No
06
Preferred Qualifications (May not require to be considered for the position):
Select your years of experience with setting billing rules for encounters and submission of claims.
- 5 or more years of experience
- 4 years but less than 5 years of experience
- 3 years but less than 4 years of experience
- 2 years but less than 3 years of experience
- 1 year but less than 2 years of experience
- Less than 1 year of experience
- No experience
07
Preferred Qualifications (May not require to be considered for the position):
Select your years of experience with data entry and tracking documents.
- 5 or more years of experience
- 4 years but less than 5 years of experience
- 3 years but less than 4 years of experience
- 2 years but less than 3 years of experience
- 1 year but less than 2 years of experience
- Less than 1 year of experience
- No experience
08
Preferred Qualifications (May not require to be considered for the position):
Select your years of experience with utilizing databases.
- 5 or more years of experience
- 4 years but less than 5 years of experience
- 3 years but less than 4 years of experience
- 2 years but less than 3 years of experience
- 1 year but less than 2 years of experience
- Less than 1 year of experience
- No experience
09
SUBJECT MATTER EXPERT REVIEW: The following supplemental questionnaire will be used to assist us in determining if you possess the knowledge, skills, and abilities to succeed in this position. Your responses to the questions will be evaluated and scored by a panel of subject matter experts. Your total score for this examination will affect your placement on the eligible list (a list of candidates eligible for interviews). The higher the score, which includes any applicable veterans' preference points, the higher the ranking on the eligible list. Generally, top 6 - 8 candidates are referred for each vacancy starting with the top ranked candidates.
We want to hear your authentic voice and original answers. Plagiarism in any form may result in lower scores and/or candidate removal from a recruitment. The County defines plagiarism as presenting the work of others as your own. Examples include copying work, using AI-generated text, and receiving assistance from others.
Instructions & Helpful Tips
- Answer each question carefully and accurately in the space provided. Unless otherwise instructed, ONLY the answers included in the space provided will be considered.
- Make sure your responses are clear, concise, and complete. Your responses should also reflect what is documented in the education and work experience sections of your employment application.
- If a question consists of multiple parts, answer each part separately.
- Provide examples! Examples should be relevant to this position and question, and can be from your formal education, work experience (paid, internship, volunteer), and/or training, unless otherwise indicated in the question.
- When describing a process or procedure, make sure to clearly describe your duties and responsibilities.
- Minimize the use of jargon, abbreviations, and acronyms.
- Each question is scored separately, so do not combine answers or refer to your answer from a different question.
- Before submitting your application, proofread your answers including grammar and spelling.
- Failure to follow the instructions may result in an incomplete application and removal from consideration.
If you have any questions, please contact the assigned Talent Acquisition Business Partner or email
- Yes
10
This position will support the Crisis Services in Washington County for Mobile, Walk-In Clinic, and Crisis Line services. This position will assist with billing submission to our Care Coordinated Organizations (CCOs), data processing and tracking, and auditing for compliance with applicable Oregon Administrative Rules (OARs). In 250+ words, please share your training and experience with billing and data processing. In your response, include the following details:
Required Question