BILINGUAL SENIOR INTAKE OFFICER
Apply NowCompany: Ontario College of Teachers
Location: Toronto, ON M4E 3Y1
Description:
Posting 25-1
Bilingual Senior Intake Officer
Intake Unit
Investigations & Professional Conduct Department
Permanent Position, Category 5 - Hiring Range $99,761 - $114,149
The College's Intake Unit receives and assesses complaints from members of the public and reports from employers of Ontario Certified Teachers. It also provides guidance to the public when concerns arise around the conduct of a teacher, administrator, or other member of the profession and administers the College's Therapy and Counselling Funding Program. The Intake Unit is a fast-paced work environment that addresses a high volume of matters.
A proven professional, with excellent communication skills and problem-solving experience, you will interact with members of the public and the teaching profession, senior staff from school boards and legal counsel regarding concerns and complaints related to members of the Ontario College of Teachers. Reporting to the Manager, Intake and Analytics, you will work collaboratively with the Department's leadership team and Intake staff to ensure overall operations of the Intake Unit and you will participate in the development and implementation of Unit policies, procedures, and projects.
The ideal candidate will be self-directed, motivated and able to anticipate needs and initiate appropriate actions under the direction of the Manager, Intake and Analytics. Familiarity with the Ontario education system, its Acts and Regulations and the field of special education is considered an asset.
Responsibilities:
Qualifications, Skills, and Experience:
To apply, please submit your cover letter and resume through our application portal no later than 24 January 2025.
The College supports a flexible work environment, if your role permits, to afford everyone the best of both worlds - a mix of remote and in-office workdays. Schedules will be determined in partnership between individuals, managers, and respective teams.
The College's mandatory COVID-19 vaccination policy that requires all staff, including prospective new employees, to be fully vaccinated by a Health Canada approved COVID-19 vaccine has been temporarily suspended. Currently new employees will not have to show evidence of vaccination. The College reserves the right to reactivate this policy at its own discretion based on Public Health recommendations. Individuals with valid medical or other human rights-based exemptions will continue to be considered for appropriate accommodation within the policy.
Ontario College of Teachers is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.
Bilingual Senior Intake Officer
Intake Unit
Investigations & Professional Conduct Department
Permanent Position, Category 5 - Hiring Range $99,761 - $114,149
The College's Intake Unit receives and assesses complaints from members of the public and reports from employers of Ontario Certified Teachers. It also provides guidance to the public when concerns arise around the conduct of a teacher, administrator, or other member of the profession and administers the College's Therapy and Counselling Funding Program. The Intake Unit is a fast-paced work environment that addresses a high volume of matters.
A proven professional, with excellent communication skills and problem-solving experience, you will interact with members of the public and the teaching profession, senior staff from school boards and legal counsel regarding concerns and complaints related to members of the Ontario College of Teachers. Reporting to the Manager, Intake and Analytics, you will work collaboratively with the Department's leadership team and Intake staff to ensure overall operations of the Intake Unit and you will participate in the development and implementation of Unit policies, procedures, and projects.
The ideal candidate will be self-directed, motivated and able to anticipate needs and initiate appropriate actions under the direction of the Manager, Intake and Analytics. Familiarity with the Ontario education system, its Acts and Regulations and the field of special education is considered an asset.
Responsibilities:
- Interact with members of the public and the teaching profession, senior staff from school boards, independent schools, First Nations schools and legal counsel;
- Counsel senior personnel from employers of College members on statutory reporting requirements;
- Interpret relevant sections of the Ontario College of Teachers Act, Education Act, and other relevant legislation;
- Respond to requests for information including College jurisdiction, legislation, public register entries, etc.;
- Provide guidance and training to Intake staff, reviewing work and providing feedback where appropriate;
- Prepare correspondence in response to complex queries including regarding relevant legislation, publication bans, and the College mandate;
- Provide in-person and online presentations to members of the profession, community organizations, and teacher candidates on matters relating to the College's complaints, investigation, and discipline processes;
- Assist with the ongoing development and administration of the College's Therapy and Counselling Funding Program, including driving process improvements as well as assisting applicants and claimants;
- Prioritize serious or sensitive complaints for the Department's leadership team;
- Participate in the collection and analysis of Unit and Department data, Preparing reports and analysis of trends and emerging issues;
- Perform other duties as assigned by the Unit Manager and Department Director.
Qualifications, Skills, and Experience:
- Minimum of 5 years of experience in the education sector, regulatory fields, or a related area;
- Excellent oral and written communication skills in English and French;
- Self-motivated and self-directed with superior organizational skills and ability to multi-task;
- Superior analytical and problem-solving skills;
- Sound judgment, professionalism, discretion and ability to maintain confidentiality;
- Strong analytical and data analysis skills and the ability to effectively interpret and translate raw data into meaningful results and understanding;
- In depth knowledge of the Ontario College of Teachers Act, the Education Act, related legislation, and the professional and ethical standards of the teaching profession;
- Knowledge of EDI principles and ability to use this understanding in analyzing and addressing concerns from the public and reports from employers;
- Membership in the College and/or broad knowledge of the teaching profession, teacher professionalism, and the teaching environment with experience in the public education sector is considered an asset.
To apply, please submit your cover letter and resume through our application portal no later than 24 January 2025.
The College supports a flexible work environment, if your role permits, to afford everyone the best of both worlds - a mix of remote and in-office workdays. Schedules will be determined in partnership between individuals, managers, and respective teams.
The College's mandatory COVID-19 vaccination policy that requires all staff, including prospective new employees, to be fully vaccinated by a Health Canada approved COVID-19 vaccine has been temporarily suspended. Currently new employees will not have to show evidence of vaccination. The College reserves the right to reactivate this policy at its own discretion based on Public Health recommendations. Individuals with valid medical or other human rights-based exemptions will continue to be considered for appropriate accommodation within the policy.
Ontario College of Teachers is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.