BMC Remedy Administrator
Apply NowCompany: Business Integra
Location: Alpharetta, GA 30022
Description:
Company Description
Job Description
Roles and Responsibilities:
Support Remedy and ITSM tools in relation to Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management, Service Level Management, CMDB/Asset Management and Reporting business solutions
Support Remedy integrations with LDAP, SSO, ADDM and other external interfaces
Responsible for configuration & development of BMC Remedy ITSM suite, Service Request, ADDM & Analytics
Provides for on-call support once the go-live activities commence and production support is required.
Develop and maintain foundation data
Serve as a subject matter expert for BMC Remedy and other ITSM tools providing guidance
Gather and prioritize client requirements: develop and configure the platform to meet these requirements
Documents and develop training material to include Web based training videos
Administer and maintain the BMC Remedy ITSM and other ITSM tools platform for optimal performance including but not limited to applying updates, monitoring, upgrades, process queries and reports, monitoring the entire system to make sure all system transactions are processed correctly.
Accepts, evaluates or process changes to foundation data and content of the tool(s)
Provide dashboard and reports to upper management for operations and performance tracking
Troubleshoot and resolves system and transaction issues
Provide access rights/Security Administration
Maintain and format tables & fields and replication
Train the Trainer
Staying current with changing technologies and design techniques and receives training as required
Understands software and hardware fundamental to operation of documentation system
Understands and implements disaster recovery considerations to include downtime procedures
Maintain integrity and security of system
Work in collaboration with vendor support to resolve escalated issues
Collect and review system data for capacity and planning purposes
Follow release guidelines and change process, furnish required artifacts based on the change process.
Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks.
Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines.
Adjust and fulfill other responsibilities that the team may have to complete projects and timelines as needed.
Technical Skills:
Thorough understanding of ITIL and IT Service Management concepts
5+ years of experience with BMC Remedy configuration and development
5+ years hands on experience with installation and configuration of software applications.
5+ years of infrastructure/server administration experience
Troubleshooting experience in working with product vendor and customers.
Experience with migrating code and data into Remedy environments
Experience with integrating other systems with BMC Remedy
Soft Skills
Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes.
Excellent presentation skills
Excellent customer interaction skills
Excellent documentation skills
Good problem solving abilities
Proven experience in interacting with senior management
Experience:
5+ years' experience in implementation and support of BMC Remedy Platform
Experience in ServiceNow or any cloud based ITSM platform is a plus
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job Description
Roles and Responsibilities:
Support Remedy and ITSM tools in relation to Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management, Service Level Management, CMDB/Asset Management and Reporting business solutions
Support Remedy integrations with LDAP, SSO, ADDM and other external interfaces
Responsible for configuration & development of BMC Remedy ITSM suite, Service Request, ADDM & Analytics
Provides for on-call support once the go-live activities commence and production support is required.
Develop and maintain foundation data
Serve as a subject matter expert for BMC Remedy and other ITSM tools providing guidance
Gather and prioritize client requirements: develop and configure the platform to meet these requirements
Documents and develop training material to include Web based training videos
Administer and maintain the BMC Remedy ITSM and other ITSM tools platform for optimal performance including but not limited to applying updates, monitoring, upgrades, process queries and reports, monitoring the entire system to make sure all system transactions are processed correctly.
Accepts, evaluates or process changes to foundation data and content of the tool(s)
Provide dashboard and reports to upper management for operations and performance tracking
Troubleshoot and resolves system and transaction issues
Provide access rights/Security Administration
Maintain and format tables & fields and replication
Train the Trainer
Staying current with changing technologies and design techniques and receives training as required
Understands software and hardware fundamental to operation of documentation system
Understands and implements disaster recovery considerations to include downtime procedures
Maintain integrity and security of system
Work in collaboration with vendor support to resolve escalated issues
Collect and review system data for capacity and planning purposes
Follow release guidelines and change process, furnish required artifacts based on the change process.
Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks.
Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines.
Adjust and fulfill other responsibilities that the team may have to complete projects and timelines as needed.
Technical Skills:
Thorough understanding of ITIL and IT Service Management concepts
5+ years of experience with BMC Remedy configuration and development
5+ years hands on experience with installation and configuration of software applications.
5+ years of infrastructure/server administration experience
Troubleshooting experience in working with product vendor and customers.
Experience with migrating code and data into Remedy environments
Experience with integrating other systems with BMC Remedy
Soft Skills
Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes.
Excellent presentation skills
Excellent customer interaction skills
Excellent documentation skills
Good problem solving abilities
Proven experience in interacting with senior management
Experience:
5+ years' experience in implementation and support of BMC Remedy Platform
Experience in ServiceNow or any cloud based ITSM platform is a plus
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.