BPM Manager

Exciting Opportunity at RHK: Join Our Growing Team!

Are you ready to be part of something bigger? Are you Humble, Hungry and Smart? RHK is on the rise and searching for dedicated individuals to join our team. If you thrive in a dynamic culture that values growth, inclusivity, and teamwork then RHK is the perfect fit for you! Join us now and become an essential part of our team!

Why Choose RHK?

At RHK, you're not just an employee - you're a vital member of the RHK Team.

What's in it for You?

Joining RHK comes with a range of benefits and perks that make your experience even more rewarding:

• Explore our in-house training programs
• Benefit for companywide profit-sharing plan
• Cash in from our Employee Referral Bonus Program
• Access apprenticeship support for continuous growth
• Keep safe with our Boot Allowance and Eye Safe Program
• Embark on a journey of career development
• Enjoy competitive pay that recognizes your worth
• Stay secure with comprehensive group benefits
• Connect with colleagues through company events

Summary

The BPM (Business Process Management) Manager is responsible for leading and managing the analysis, design, and improvement of business processes using BPM methodologies with a focus on ERP (Enterprise Resource Planning) system management ensuring alignment with RHK's strategic objectives. This hands-on role involves working cross-functionally to ensure that the ERP system aligns with business objectives, optimizing business processes, and supporting the development and delivery of ERP-related training and documentation.

Job Responsibilities & Duties

ERP Implementation Management

• Co-lead the implementation of the ERP system across different departments, ensuring the software is customized to meet specific business needs.
• Collaborate with stakeholders to gather and analyze business requirements, translating them into functional specifications for the ERP system.
• Work closely with technical teams to configure, test, and deploy the ERP system.
• Develop and manage project timelines, ensuring that the implementation stays on track and within budget.
• Conduct gap analysis and provide solutions to bridge the gap between current processes and ERP capabilities.
• Monitor system performance post-implementation to ensure smooth operation and effectiveness.
• Proactively communicate project milestones, timelines, and progress to stakeholders and employees.
• Manage ERP system data, including handling open documents and addressing workflow errors.
• Create custom reports and queries for all users and assist with data analysis.
• Coordinate, communicate, and manage ERP system updates.

Training Documentation and Delivery

• Develop comprehensive training materials, user guides, and process documentation for the ERP system.
• Conduct ERP training sessions for end-users, ensuring they are equipped with the skills needed to effectively use the system.
• Provide one-on-one or group training and support during ERP go-live and after the implementation phase.
• Continuously update training materials to reflect ERP system updates, changes, or enhancements.
• Collect feedback from trainees to continuously improve training delivery and materials.

Stakeholder Communication & Support

• Act as a point of contact for ERP-related queries from end-users and provide timely resolutions.
• Collaborate with department heads to understand specific needs and challenges related to ERP implementation.
• Support teams in troubleshooting issues and ensuring user satisfaction with the new system.

Continuous Improvement

• Monitor the effectiveness of implemented processes and suggest ongoing improvements.
• Ensure adherence to best practices and compliance standards in all business process management activities.
• Work closely with IT & Finance and other departments to enhance system functionality, process efficiency, and user adoption.

Qualifications/Skills

• Bachelor's degree in Business Administration, Information Systems, Engineering, or a related field.
• Professional certifications in Business Process Management (e.g., BPMN, CBPP) or ERP systems (e.g., SAP, Oracle) would be an asset.
• Accounting Designation is an asset.
• Proven experience in ERP implementation, business process management, and process analysis.
• Experience in training end-users and creating training documentation for complex systems.
• Familiarity with ERP systems such as SAP, Microsoft Dynamics, Oracle, or similar platforms.
• Strong understanding of business process modeling, optimization techniques, and ERP system functionalities.
• Excellent project management skills, with experience in handling multiple tasks and priorities.
• Proficient in documentation creation, training delivery, and system testing.
• Excellent verbal and written communication skills, ability to effectively document and communicate technical terms and processes to non-technical team members
• Experience working in a team-oriented, collaborative environment.
• Highly self-motivated and directed.

About Us

Since our establishment in 1990, RHK Hydraulics Cylinder Services has been a privately-owned powerhouse dedicated to crafting and servicing hydraulic cylinders. We're renowned for exceptional customer service and expertly tailored products that meet unique client requirements. Headquartered in Edmonton, Alberta, RHK is growing to serve a diverse global clientele spanning multiple industries such as oil and gas, construction, agriculture, heavy machinery, forestry, mining, transportation, and utilities.

Seize this opportunity and join RHK in helping turn ideas into products and problems into solutions. Your journey begins here.