Branch Line Manager

Salary: $132,083.25 Annually
Location : 21 Arlington Avenue, Charlestown
Job Type: Full-Time
Job Number: 25-20855
Department: MBTA - Office of Stations
Area: 309-Building & Station Maintenance
Opening Date: 03/12/2025
Closing Date: 3/26/2025 11:59 PM Eastern
Licenses / Certifications: A valid Driver's License is required.

Please see job description.
Union Affiliation: STW Steelworkers
Safety Sensitive: Yes; this is a Safety Sensitive position. Employees in this role will be subject to periodic physical examinations plus random drug and alcohol testing.
Essential Classification (Emergency Staff): Yes; this position is classified as essential. Employees in this role are required to report to work for their assigned work hours or as directed by supervisory personnel during declared States of Emergency.
On-Call or 24/7: Yes; this position is classified as on-call or 24/7. Employees in this role must be available to respond to page / text / call and report to work as directed by supervisory personnel.

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary

Responsible and accountable (operationally and financially) for station operations which includes cleaning, maintenance, and associated functions for MBTA stations, within their jurisdiction. This position is proactively involved with customers, civic and government officials to ensure timely responses to inquiries and suggestions which impact MBTA Stations. Responsible for maintaining the station environment which meets customer expectations. The branch line manager will also inspect bus shelters along the route.

Duties & Responsibilities

• Manage daily activities at stations including all cleaning functions as well as events and issues requiring customer service relations.
• Branch line manager will report and document results of inspections.
• Coordinate activities among other departments, local governments, and civic groups.
• Utilize all department/corporate technology including but not limited to Enterprise Asset Management, station inspection application, and life safety systems to successfully complete required tasks.
• Monitor and perform station inspections, ensuring timely response to deficiencies.
• Formulate station maintenance priorities.
• Follow up with respective departments for corrective actions.
• Ensure a safe working environment and adherence to guidelines of company safety policies and procedures.
• Plan manpower resources for ticketing, customer service and cleaning services.
• Assist with diversions and bus programs as it relates to planned or unplanned service disruptions.
• Maintain positive relationships with station and cleaning personnel and applicable unions.
• Maintain station records in accordance with the MBTA's policies and procedures.
• Select, develop, and motivate personnel within the department.
• Provide career development for subordinates.
• Provide prompt and effective coaching and counseling.
• Review direct reports and approve performance appraisals as required.
• Promote safe work practices and provide safe working conditions.
• Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
• Participate in outreach efforts, both internal and external, to promote the MBTA to local governments, education facilities, civic groups, and businesses adjacent to MBTA stations.
• Monitor expenses and contracts.
• Develop technical specifications for service contracts.
• Provide input for development of annual operating plan and budget.
• Must be available to report 24/7 to respond to calls, emails, and texts after working hours as needed.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Minimum Requirements & Qualifications

• Bachelor's degree in Business, Transportation, or related field.
• Five (5) years of experience working with professional cleaning methods, materials, equipment and/or building maintenance.
• One (1) year of recent supervisory/management experience preferably in the Transportation industry.
• Experience in working in a customer related field preferably in the Transportation industry.
• Experience working in a union environment.
• Through knowledge of how to identify, evaluate and improve internal controls.
• Experience using all Microsoft applications.
• Basic knowledge of Accounting, Finance, and Public Relations.
• Proven above-average ability to be versatile and adaptable to new situations on short notice.
• Experience with addressing concerns of customers, agencies, other departments, and employees.

Substitutions Include

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
• A master's degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience

Preferred Experience and Skills

• Experience building positive relationships between MBTA and local governments.
• Knowledge of operating budget policy and procedures.
• Knowledge of OSHA standards and applications.
• Comprehensive knowledge of MBTA Union Agreements and related Arbitration Awards.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:

General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

Application Completion: It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.

Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.

Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.

Work Eligibility: Although the MBTA is an all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.

Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.

Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.

On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.

Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.

ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or

Diversity, Equity, and Inclusion: The MBTA is an For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit

Employment Benefits at the MBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages to full-time employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Internships:

Internship positions are not eligible for most MBTA Benefits. However, paid sick time may be incurred. Each intern also receives a complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail) to use throughout the duration of their internship. Please contact the assigned Recruiter directly or email internships@mbta.com for more information.

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract andis not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer
01

Which of the following best describes your education and experience?

• I did not attain a high school diploma or equivalent / GED.
• High School Diploma / equivalent with twelve (12) years of directly related experience working with professional cleaning methods, materials, equipment and/or building maintenance.
• Associates Degree from an accredited institution with eight (8) years of directly related experience working with professional cleaning methods, materials, equipment and/orbuilding maintenance.
• Bachelor's Degree from an accredited institution with a degree in Business, Transportation, or related field and five (5) years of experience working with professional cleaning methods, materials, equipment and/or building maintenance.
• A Master's Degree or higher with three (3) years of general experience working with professional cleaning methods, materials, equipment and/or building maintenance.
• A nationally recognized certification, or statewide / professional certification in a related field with four (4) years of experience working with professional cleaning methods, materials, equipment and/or building maintenance.
• None of the above

02

Do you have at least one (1) year of recent supervisory/management experience preferably in the Transportation industry?

• Yes
• No

03

Please describe your experience working in a customer related field preferably in the Transportation industry. (Do not write "see resume".)
04

Do you have experience working in a unionized environment.

• Yes
• No

05

Please describe your proficiency with using all Microsoft applications.

• No experience
• Beginner
• Intermediate
• Advanced
• Expert

06

Do you have basic knowledge of Accounting, Finance, and Public Relations?

• Yes
• No

07

Do you have the preferred knowledge of OSHA standards and applications?

• Yes
• No

08

Will you now or in the future require sponsorship for employment visa status (e.g. H1-B visa status)?

• Yes
• No

09

What is the name of your current supervisor? (External applicants, please write N/A)
Required Question