Branch Manager

FVCbank

Branch Manager - Job Description

Title: Branch Manager
Department(s): Branch
Reports to: VP/Regional Retail Admin & BM

Job Summary

The primary role of the Branch Manager is to manage and lead the overall performance of a retail branch office. In addition, the Branch Manager is responsible for developing new retail and commercial client relationships and expanding existing relationships utilizing professional sales techniques to identify and meet client needs. The manager works in cooperation with branch staff to achieve deposit and loan production goals, as well as fee income objectives, while continuing to support a positive team atmosphere, participates in community business events, initiates cold calling and attends numerous networking opportunities. Effectively works with all internal personal from all areas of the company to send and accept referrals, cross sells products and services, refers clients to sales personnel in other business lines.

Essential Job Functions

• The Branch Manager accepts 100% ownership of branch production goals for deposits, loans, fee income and other goals that may be assigned.
• Directs efforts of other branch staff in coordination of achieving these goals.
• Efforts may include sales technique such as profiling, outside business, development calls, and cold calling via telephone to generate new business.
• Hold weekly branch meetings to promote ideas for meeting/ exceeding business plan goals and to review operations, sales and service topics.
• Supervises and coaches branch staff to enhance and ensure a thorough understanding of all bank products and services.
• Ensures that all branch office platform and customer service employees are completely knowledgeable with the bank's online banking products.
• Maintains good general knowledge of credit standards and loan processing procedures for retail and small business loans.
• Ensures that all bank clients (external and internal) receive prompt, friendly and efficient service, meeting the highest possible standards for quality customer service; provides regular and immediate feedback to staff on areas in need of attention.
• Responsible for the daily operations of retail branch office; ensures procedures are followed as prescribed in the bank's branch office operation's manual.
• Proper signature authorizations are obtained, cash tickets are completed correctly and cash security is maintained both at the teller line and in the vault.
• The Branch Office Manager is responsible for the general daily physical appearance of the branch office and reports any significant issues needing attention to management: represents the bank, as well as organizes or participates for the bank in company sponsored community events; ensures branch compliance with all audit and security guidelines and policies and other duties as assigned.

Job Requirements

• High school degree
• 3 years of retail banking experience and strong knowledge of branch operations
• Strong knowledge of retail and commercial banking products and services
• Familiarity with regulations, audit and security procedures
• Ability to effectively lead, coach, and motivate the staff
• Ability to focus on task and be detail oriented
• Strong analytical skills
• Excellent written and verbal skills
• Solid problem solving skills
• Computer skills to include work in windows based applications

Abilities Required

• Strong written and verbal communication skills
• Basic computer skills
• Ability to prepare business correspondence
• Advance interpersonal skills
• Experience with bank systems for both platform and teller line processing systems
• Strong and effective planning and organizational skills

Desired Skills

• Professional and effective interpersonal skills
• College degree or relevant work experience preferred
• Ability to communicate effectively in a logical succinct format, verbally or in writing

Essential Functions

• Ability to sit, stand, kneel, and bend for extended periods of time
• Must be able to operate a computer keyboard, mouse, and other computer components
• Ability to converse and exchange information with all levels of staff within the organization
• Ability to observe, perceive, and identify data
• Ability to travel via air, rail, automobile, and/or bus

Disclaimer

The position for which you are applying is one that would have access to cash, financial instruments, financial transactions, or confidential customer financial information. The Bank has determined that personal financial responsibility is substantially related to preventing misuse of misappropriation of financial instruments or information which is essential function of the position for which you are applying. A consumer report and additional background reports are requested of all applicants on that basis.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an Affirmative Action/EEO Employer. We do not discriminate on the basis of race, color, religion, national origin, physical or mental disability, protected veteran status, sex, gender identity, sexual orientation or any other characteristic protected by federal, state or local law.

Apply at www.fvcbank.com / Careers Tab