BRANCH MANAGER
Apply NowCompany: Wayne Bank & Trust Co
Location: Richmond, IN 47374
Description:
Who We Are
We are an amazing team providing exceptional service to our customers and the community at large. Wayne Bank is Indiana's oldest family-owned community bank. For 142 years, and six generations of the Boyd family, we have served Wayne and surrounding counties.
We Live By Our Values
Community | We positively impact the communities we serve.
Integrity | Integrity is the foundation of all we do.
People | We value diversity.
Sustainability | Employees and shareholders are dedicated to the ongoing success of Wayne Bank.
Perks & Benefits
Wellness | We offer top tier medical, dental and vision providers. Paid holidays, vacation and sick time are available. A 401(k) plan, health savings account, medical flexible spending account, critical illness plan, short-term disability, life insurance, voluntary accident insurance, voluntary life insurance, and a free employee assistance program are also available.
Learn & Grow | We offer an education and tuition reimbursement program as well as provide on-the-job training including one-on-one, group, coaching and mentoring, and technology-based learning.
Making a Difference | Not a day goes by that we are not involved in serving our community. Serving is ingrained in each and every one of us. Reading to children, serving on community organization boards and committees, and representing the bank at fairs and festivals are just a few ways that you can give back and make a difference in our communities.
Fun | The banking business is a fast-paced environment, but we always make time to have a little fun! We all pitch in to create a fun environment and find ways to stay connected. The F.R.O.G. (forever recognize others' greatness) was a principle that was introduced during an employee appreciation week event; dueling pianos with sing-along at a Holiday event; creating desk valentine's boxes for use when coworkers deliver cards and sweet treats. These examples, and more, are ways that we pitch in to create a fun, lively and connected environment.
About the Role:
We are seeking a highly motivated and experienced Branch Manager to oversee our Richmond Eastside branch. As the Branch Manager, you will be responsible for ensuring the smooth operation of the branch. You will lead a team and provide guidance and support to ensure their success. Your ultimate goal will be to align with the Bank's customer centric philosophy and increase profitability while maintaining a high level of operational efficiency.
Minimum Qualifications:
Preferred Qualifications:
Responsibilities:
EQUAL EMPLOYMENT OPPORTUNITY
We are an amazing team providing exceptional service to our customers and the community at large. Wayne Bank is Indiana's oldest family-owned community bank. For 142 years, and six generations of the Boyd family, we have served Wayne and surrounding counties.
We Live By Our Values
Community | We positively impact the communities we serve.
Integrity | Integrity is the foundation of all we do.
People | We value diversity.
Sustainability | Employees and shareholders are dedicated to the ongoing success of Wayne Bank.
Perks & Benefits
Wellness | We offer top tier medical, dental and vision providers. Paid holidays, vacation and sick time are available. A 401(k) plan, health savings account, medical flexible spending account, critical illness plan, short-term disability, life insurance, voluntary accident insurance, voluntary life insurance, and a free employee assistance program are also available.
Learn & Grow | We offer an education and tuition reimbursement program as well as provide on-the-job training including one-on-one, group, coaching and mentoring, and technology-based learning.
Making a Difference | Not a day goes by that we are not involved in serving our community. Serving is ingrained in each and every one of us. Reading to children, serving on community organization boards and committees, and representing the bank at fairs and festivals are just a few ways that you can give back and make a difference in our communities.
Fun | The banking business is a fast-paced environment, but we always make time to have a little fun! We all pitch in to create a fun environment and find ways to stay connected. The F.R.O.G. (forever recognize others' greatness) was a principle that was introduced during an employee appreciation week event; dueling pianos with sing-along at a Holiday event; creating desk valentine's boxes for use when coworkers deliver cards and sweet treats. These examples, and more, are ways that we pitch in to create a fun, lively and connected environment.
About the Role:
We are seeking a highly motivated and experienced Branch Manager to oversee our Richmond Eastside branch. As the Branch Manager, you will be responsible for ensuring the smooth operation of the branch. You will lead a team and provide guidance and support to ensure their success. Your ultimate goal will be to align with the Bank's customer centric philosophy and increase profitability while maintaining a high level of operational efficiency.
Minimum Qualifications:
- High school diploma and some post-secondary education
- Strong leadership qualities and team management skills
- Excellent communication and interpersonal skills
- Exceptional customer service through face to face and phone interaction
- Strong attention to detail
- Ability to maintain a high level of confidentiality in all aspects of the role
- Excellent oral and written communication skills
- Strong organizational skills with the ability to effectively prioritize workload
- Advanced computer skills, including Microsoft Office Suite products.
Preferred Qualifications:
- Bachelor's degree in Business Administration, Finance, or related field
- Experience in the banking industry, with at least 2 years in a leadership role
- Demonstrated knowledge and technical proficiency with banking products and services
Responsibilities:
- Lead, coach, motivate, and inspire team members to greatness.
- Provide training, tools, and resources needed for team members to remain fully-prepared to provide consistent, high quality customer service.
- Oversee all branch operations ensuring the team meets and exceeds performance goals while maintaining efficiency, quality, and service expectations as well as, compliance with all regulations, policies, procedures, and audit requirements.
- Maintain a fully-engaged, high-performing, operationally sound team that is dedicated to assisting customers in reaching their financial goals, and achieving and maintaining financial wellness.
- Expand existing, and generate new, business to assist in meeting and/or exceeding sales growth and profitability goals.
- Develop, implement, and maintain a sales and service plan that includes, but is not limited to, priorities, strategies, and expectations/intended outcomes to ensure the team is working toward common goals.
- Equip team to address and resolve customer issues while serving as a resource for concerns that must be escalated to management.
- Provide team members' ongoing feedback and coaching, recommend career development opportunities, monitor performance objectives, and complete timely performance reviews.
- Serve alongside team members at the front-line completing customer transactions, as needed.
- Meet with customers who are interested in applying for a consumer loan.
EQUAL EMPLOYMENT OPPORTUNITY