Branch Operations Manager - Elko, NV
Apply NowCompany: Sandvik
Location: Elko, NV 89801
Description:
Sandvik Mining & Rock Technology is looking for a
Branch Operations Manager - Elko
Are you a driven self-starter with a continuous desire to learn and grow? Do you have a processes-oriented focus with the technical insight and the ability to perceive customer needs? Are you a team player, live and promote a culture of safety, and you thrive under pressure? Come explore the great Branch Operations Manager - Elko opportunity with Sandvik Mining and Rock Solutions!
Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.
Key Performance Areas
The Branch Operations Manager for Elko is responsible for the overall service delivery and execution in Nevada & Utah in the safest possible way, meeting all quality standards and continuously improving customer service levels.
This role will be responsible for all Parts & Service operational functions, including field service, workshops, maintenance contracts, and other services. Service execution priority will be based on customer needs, as the Senior Account Manager directs.
The Branch Operations Manager will also be responsible for maintenance of the Elko branch. The role will report directly to the Business Line Manager for Parts & Services.
Main Responsibilities
Complies with SMR safety policies and applicable government, customer, or industry regulations or requirements.
Health & safety standards and reporting compliance for the Nevada & Utah operations
Identifies and reports any unsafe work habits and hazards
Ensure risk assessments are performed ("Take Five") prior to each task.
Responsible for the following branch functions:
o Field services
o Workshop
o Maintenance contracts
Optimize field service and workshop utilization of resources
Continuously improve service levels and quality of repair work
Responsible for cost control of all branch service functions and the branch's operating cost
Responsible for the P&L of the workshop and maintenance contracts
Optimize the turnaround time of component repairs at the branch
Maintenance and upkeep of the branch infrastructure
Prioritize customer's needs as escalated by the Snr Account Manager
Ensures customer satisfaction within the area of primary resposibility
Develop highly skilled field service and workshop team
Set targets for the team members and measure performance accordingly
Develop high-performance, inclusive team
Ensure CRM & service systems compliance, including recording of labor
Manage work in progress (WIP) and meet job aging targets
Leads employee functions
Required Competencies
Strong knowledge of the industry
Strong customer service focus
High level of professionalism, honesty and integrity
Ability to see the big picture yet focus on the detail
Commercially astute with demonstrated business acumen
Ability to assess and manage business risk
Demonstrated leadership skills with the ability to motivate others to achieve outcomes
Ability to lead and work as part of an integrated broad team
Strong written and verbal communication skills
Excellent listening skills
Your profile
Bachelor's degree in business or engineering, or equivalent demonstrated knowledge / preparation / expertise.
Experience working in service and workshop environments
At least five years' experience in managing a team
Benefits
Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental and disability insurance, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.
How to apply For immediate consideration, please apply online at www.home.sandvik/career to the Branch Operations Manager position, JO # R0076207
Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
Branch Operations Manager - Elko
Are you a driven self-starter with a continuous desire to learn and grow? Do you have a processes-oriented focus with the technical insight and the ability to perceive customer needs? Are you a team player, live and promote a culture of safety, and you thrive under pressure? Come explore the great Branch Operations Manager - Elko opportunity with Sandvik Mining and Rock Solutions!
Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.
Key Performance Areas
The Branch Operations Manager for Elko is responsible for the overall service delivery and execution in Nevada & Utah in the safest possible way, meeting all quality standards and continuously improving customer service levels.
This role will be responsible for all Parts & Service operational functions, including field service, workshops, maintenance contracts, and other services. Service execution priority will be based on customer needs, as the Senior Account Manager directs.
The Branch Operations Manager will also be responsible for maintenance of the Elko branch. The role will report directly to the Business Line Manager for Parts & Services.
Main Responsibilities
Complies with SMR safety policies and applicable government, customer, or industry regulations or requirements.
Health & safety standards and reporting compliance for the Nevada & Utah operations
Identifies and reports any unsafe work habits and hazards
Ensure risk assessments are performed ("Take Five") prior to each task.
Responsible for the following branch functions:
o Field services
o Workshop
o Maintenance contracts
Optimize field service and workshop utilization of resources
Continuously improve service levels and quality of repair work
Responsible for cost control of all branch service functions and the branch's operating cost
Responsible for the P&L of the workshop and maintenance contracts
Optimize the turnaround time of component repairs at the branch
Maintenance and upkeep of the branch infrastructure
Prioritize customer's needs as escalated by the Snr Account Manager
Ensures customer satisfaction within the area of primary resposibility
Develop highly skilled field service and workshop team
Set targets for the team members and measure performance accordingly
Develop high-performance, inclusive team
Ensure CRM & service systems compliance, including recording of labor
Manage work in progress (WIP) and meet job aging targets
Leads employee functions
Required Competencies
Strong knowledge of the industry
Strong customer service focus
High level of professionalism, honesty and integrity
Ability to see the big picture yet focus on the detail
Commercially astute with demonstrated business acumen
Ability to assess and manage business risk
Demonstrated leadership skills with the ability to motivate others to achieve outcomes
Ability to lead and work as part of an integrated broad team
Strong written and verbal communication skills
Excellent listening skills
Your profile
Bachelor's degree in business or engineering, or equivalent demonstrated knowledge / preparation / expertise.
Experience working in service and workshop environments
At least five years' experience in managing a team
Benefits
Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental and disability insurance, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.
How to apply For immediate consideration, please apply online at www.home.sandvik/career to the Branch Operations Manager position, JO # R0076207
Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.