Broadband and Network Account Specialist
Apply NowCompany: Los Angeles County Office of Education
Location: Downey, CA 90242
Description:
Salary : $103,620.00 - $128,364.00 Annually
Location : Downey, CA
Job Type: Open
Job Number: 25-LAC628
Department: Technology Services
Division: Networks and Communication Systems
Opening Date: 04/25/2025
Closing Date: 5/12/2025 5:00 PM Pacific
Bulletin
An equal opportunity employer fostering a workforce that embraces and reflects
the rich diversity of Los Angeles County
Broadband and Network Account Specialist$8635 to $10697 Monthly
Insurance:
Your choice of several medical, dental, vision, and life insurance plans
To learn more, visit:
https://www.lacoe.edu
Online applications
must be submitted by:
5/12/2025
5:00 P.M. (Pacific)
Retirement:
PERS Defined Benefit Plan
Paid Time Off:
24 vacation, 15 holidays, and 12 illness days.
The Los Angeles County Office of Education (LACOE) is seeking qualified applicants with strong technical and customer service skills for the Broadband and Network Account Specialist position.
Under general direction, develops, maintains, and tracks accounts, contracts, and projects for LACOE support network services.
The Well Qualified Candidate Will Possess the Following
Knowledge:
Experience: Two years of experience managing Telecommunication accounts, performing tasks such as billing, or two years of experience in troubleshooting, configuring, testing, and maintaining LAN/WAN, WLAN, or PBXs.
Equivalency Provision: A valid Cisco Certified Network Associate (CCNA) certification in routers/switching, CompTIA Network+ certification, or CompTIA Security+ certification may substitute for one year of the required experience.
Additional Requirements: A valid California driver's license and the availability of private transportation or the ability to obtain transportation between job sites is required. This classification requires traveling to various sites in the Los Angeles County for meetings and occasional traveling to conferences.
Hybrid remote schedules may be available. To ensure the health and safety of its staff, LACOE may require employees to provide evidence of full vaccination against COVID-19.
Selection ProcessCandidates who meet the minimum requirements above will be invited to participate in an examination that may consist of a Technical Project and Structured Interview.
Contact
For information about the examination process you may send an e-mail to
Kristi Saylor at saylor_kristi@lacoe.edu
For general inquiries please call 562.803.8360 (Mon- Fri 8:00 am - 5:00 pm)
For complete application information, please go to https://www.lacoe.edu/pc
LACOE Personnel Commission, 9300 Imperial Hwy, EC-Annex, Downey, CA 90242
Additional InformationMinimum qualifications must be met by the close of filing date. For more information, please go to https://lacoe.edu/jobs/hr/classified. For additional information on our testing procedures, please visit Applicant Resources on our website. Selection and promotion are based on a competitive examination process. Candidates who pass all exam parts are ranked according to overall exam score and placed on an eligibility (hiring) list. Vacant positions are filled from the top three ranks. Eligibility lasts for 12 months; however, additional recruitment may occur under a separate bulletin with additional candidates being merged onto the eligibility list. Some positions that involve public contact may require bilingual proficiency for which selective certification may apply (Education Code 45277.5). In addition, the eligibility list resulting from this examination may be used to fill vacancies in related job classifications for which no eligibility list exists (Education Code 45272). Veterans' Credit may be awarded for entry jobs.
Reasonable accommodations in completing an application, testing, and employment are available to individuals with disabilities. If you would like to request an accommodation, please call 562.803.8360 as early as possible.
This examination is authorized as Open, open to the public.
Recruitment ID: 25-LAC628
This announcement does not constitute an implied contract. Any part of this announcement is subject to change.
Based on full-time assignment:
01
Listed below are a series of questions regarding your education and experience relating to the position. You must answer the following questionnaire as truthfully and accurately as possible. Your responses to the supplemental questionnaire below may be used to determine your qualifications beyond the minimum qualification requirements for this classification.
A few questions will require you to provide examples of related experience, and listing "see resume/application" will NOT qualify as a response and will be considered incomplete, so make sure to answer each question thoroughly. All experience, education, training, and certification must be included in your application in order to be considered.
Your responses to these questions are subject to verification and may be assessed in subsequent examination parts. It is important that your responses are true and accurate reflections of your background. Any sign of deliberate misinformation or intentional exaggeration will result in disqualification from this examination process and possible bar from future employment opportunities with the Los Angeles County Office of Education (LACOE).
02
The incumbent of this position is required to possess a valid driver's license and the availability to obtain transportation between job sites. Are you willing and able to comply with this requirement?
03
Do you possess an associate's degree or equivalent college units (60 semester or 90 quarter units)?
You must attach a copy of your transcript to your application for verification purposes. Failure to do so may cause the disqualification of your application for this process, if we are unable to verify that the courses requirement is met.
(Note that degree or equivalent units must be from an institution of higher learning accredited by a regional accrediting organization recognized by the Council of Higher Education Accreditation. Foreign degrees and credit units require translation and equivalency established by an agency recognized by the Commission on Teacher Credentialing.)
04
How many years of experience do you have in managing telecommunication accounts, performing tasks such as but not limited to billing?
05
Regarding your selection in question 4, please describe your experience managing telecommunication accounts.
For each position, please include the following information:
a. Your job title(s)
b. Organization(s)
c. Dates of employment (month/year)
d. Brief description of the duties performed in each position
Please write "N/A" if you do not have experience in this area.
06
How many years of experience do you have in troubleshooting, configuring, testing, and maintaining LAN/WAN, WLAN, or PBXs?
07
Regarding your selection in question 6, please describe your experience troubleshooting, configuring, testing, and maintaining LAN/WAN, WLAN, or PBXs. Your response should cover experience in a) troubleshooting, b) configuring, c) testing, and d) maintaining of area networks or telephone systems.
For each position, please include the following information:
a. Your job title(s)
b. Organization(s)
c. Dates of employment (month/year)
d. Brief description of the duties performed in each position
Please write "N/A" if you do not have experience in this area.
08
How many years of experience do you have in managing WAN circuit accounts?
09
Regarding your selection in question 8, please describe your experience managing WAN circuit accounts. For each position, please include the following information:
a. Your job title(s)
b. Organization(s)
c. Dates of employment (month/year)
d. Brief description of the duties performed in each position
Please write "N/A" if you do not have experience in this area.
10
Which of the following certifications do you currently possess? Certifications must be current and valid. (Select all that apply)
(You must attach a copy of your certification(s) to your application for verification purposes)
11
Describe your experience working with E-rate related telecommunication service projects. In your response, please include the following information:
a. Your job title(s)
b. Organization(s)
c. Dates of employment (month/year)
d. Your role in the telecommunication service project(s)
e. Brief description of the duties performed in each position
Please write "N/A" if you do not have any experience in this area.
12
Please provide an example that illustrates your experience in managing lifecycle of circuit projects to ensure target deadlines are met. Please include methods you utilized to track project milestones and how you ensured project staff understood and met target dates.
Please write "N/A" if you do not have any experience in this area.
13
Describe your experience working with technical subject matter experts to translate customers' technical needs into network and telecommunication solutions.
In your response, please include the following information:
a. Your job title(s)
b. Organization(s)
c. Dates of employment (month/year)
d. Your role in interpreting customers' needs
e. Brief description of the duties performed in each position
Please write "N/A" if you do not have any experience in this area.
Required Question
Location : Downey, CA
Job Type: Open
Job Number: 25-LAC628
Department: Technology Services
Division: Networks and Communication Systems
Opening Date: 04/25/2025
Closing Date: 5/12/2025 5:00 PM Pacific
Bulletin
An equal opportunity employer fostering a workforce that embraces and reflects
the rich diversity of Los Angeles County
Broadband and Network Account Specialist$8635 to $10697 Monthly
Insurance:
Your choice of several medical, dental, vision, and life insurance plans
To learn more, visit:
https://www.lacoe.edu
Online applications
must be submitted by:
5/12/2025
5:00 P.M. (Pacific)
Retirement:
PERS Defined Benefit Plan
Paid Time Off:
24 vacation, 15 holidays, and 12 illness days.
The Los Angeles County Office of Education (LACOE) is seeking qualified applicants with strong technical and customer service skills for the Broadband and Network Account Specialist position.
Under general direction, develops, maintains, and tracks accounts, contracts, and projects for LACOE support network services.
The Well Qualified Candidate Will Possess the Following
Knowledge:
- Basic understanding of principles, practices, and techniques for design and evaluation of large-scale LAN/WAN, WLAN, VOIP, Cloud based technology, and telecom systems
- Principals, practices, terminology, and trends of network planning, design, and engineering
- Various networking tools and equipment from platforms and vendors such as but not limited to Arista, Cisco, and security vendors
- Federal and state rules and regulations such as E-rate and California Tele-connect Fund
- Techniques of project management and coordination
- Marketing concepts of research, analysis, strategies, and evaluation
- Critical Thinking - Analytically and logically evaluating information, propositions, and claims
- Fact Finding - Obtaining facts and data pertaining to an issue or question
- Legal & Regulatory Navigation - Understanding, interpreting, and ensuring compliances with laws and regulations
- Professional & Technical Expertise - Applying technical subject matter to the job
- Action & Results Focus - Initiating tasks and focusing on accomplishment
- Attention to Detail - Focusing on the details of work content, work steps, and final work products
- Informing - Proactively obtaining and sharing information
- Oral Communication - Engaging effectively in dialogue
- Writing - Communicating effectively in writing
- Customer Focus - Attending to the needs and expectation of customers
- Negotiating - Reaching mutually satisfying agreement and compromises
- Relationship Building - Establishing rapport and maintaining mutually productive relationships
- Teamwork - Collaborating with others to achieve shared goals
- Project Management - Ensuring that projects are on-time, on-budget, and achieve their objectives
- Cultural Proficiency - Modeling communications and interactions that respect and include all individuals and their languages, abilities, religions and cultures
Experience: Two years of experience managing Telecommunication accounts, performing tasks such as billing, or two years of experience in troubleshooting, configuring, testing, and maintaining LAN/WAN, WLAN, or PBXs.
Equivalency Provision: A valid Cisco Certified Network Associate (CCNA) certification in routers/switching, CompTIA Network+ certification, or CompTIA Security+ certification may substitute for one year of the required experience.
Additional Requirements: A valid California driver's license and the availability of private transportation or the ability to obtain transportation between job sites is required. This classification requires traveling to various sites in the Los Angeles County for meetings and occasional traveling to conferences.
Hybrid remote schedules may be available. To ensure the health and safety of its staff, LACOE may require employees to provide evidence of full vaccination against COVID-19.
Selection ProcessCandidates who meet the minimum requirements above will be invited to participate in an examination that may consist of a Technical Project and Structured Interview.
Contact
For information about the examination process you may send an e-mail to
Kristi Saylor at saylor_kristi@lacoe.edu
For general inquiries please call 562.803.8360 (Mon- Fri 8:00 am - 5:00 pm)
For complete application information, please go to https://www.lacoe.edu/pc
LACOE Personnel Commission, 9300 Imperial Hwy, EC-Annex, Downey, CA 90242
Additional InformationMinimum qualifications must be met by the close of filing date. For more information, please go to https://lacoe.edu/jobs/hr/classified. For additional information on our testing procedures, please visit Applicant Resources on our website. Selection and promotion are based on a competitive examination process. Candidates who pass all exam parts are ranked according to overall exam score and placed on an eligibility (hiring) list. Vacant positions are filled from the top three ranks. Eligibility lasts for 12 months; however, additional recruitment may occur under a separate bulletin with additional candidates being merged onto the eligibility list. Some positions that involve public contact may require bilingual proficiency for which selective certification may apply (Education Code 45277.5). In addition, the eligibility list resulting from this examination may be used to fill vacancies in related job classifications for which no eligibility list exists (Education Code 45272). Veterans' Credit may be awarded for entry jobs.
Reasonable accommodations in completing an application, testing, and employment are available to individuals with disabilities. If you would like to request an accommodation, please call 562.803.8360 as early as possible.
This examination is authorized as Open, open to the public.
Recruitment ID: 25-LAC628
This announcement does not constitute an implied contract. Any part of this announcement is subject to change.
Based on full-time assignment:
- Although new employees usually begin at the first salary step, advanced salary step placement may be requested
- 24 vacation days per year
- 15 paid holidays per year
- 12 paid sick days annually
- Insurance includes health, medical, dental, vision and group life
- Retirement CALPERS combined with Social Security, and pre-tax retirement savings account options
01
Listed below are a series of questions regarding your education and experience relating to the position. You must answer the following questionnaire as truthfully and accurately as possible. Your responses to the supplemental questionnaire below may be used to determine your qualifications beyond the minimum qualification requirements for this classification.
A few questions will require you to provide examples of related experience, and listing "see resume/application" will NOT qualify as a response and will be considered incomplete, so make sure to answer each question thoroughly. All experience, education, training, and certification must be included in your application in order to be considered.
Your responses to these questions are subject to verification and may be assessed in subsequent examination parts. It is important that your responses are true and accurate reflections of your background. Any sign of deliberate misinformation or intentional exaggeration will result in disqualification from this examination process and possible bar from future employment opportunities with the Los Angeles County Office of Education (LACOE).
- I have read, understood, and agree to the above statements
- I have read, understood, and DO NOT agree with the above statements. In selecting this, I voluntarily withdraw from the application process for this position
02
The incumbent of this position is required to possess a valid driver's license and the availability to obtain transportation between job sites. Are you willing and able to comply with this requirement?
- Yes
- No
03
Do you possess an associate's degree or equivalent college units (60 semester or 90 quarter units)?
You must attach a copy of your transcript to your application for verification purposes. Failure to do so may cause the disqualification of your application for this process, if we are unable to verify that the courses requirement is met.
(Note that degree or equivalent units must be from an institution of higher learning accredited by a regional accrediting organization recognized by the Council of Higher Education Accreditation. Foreign degrees and credit units require translation and equivalency established by an agency recognized by the Commission on Teacher Credentialing.)
- Yes
- No
04
How many years of experience do you have in managing telecommunication accounts, performing tasks such as but not limited to billing?
- No experience
- Less than one year of experience
- At least one year, but less than two years
- Two years or more
05
Regarding your selection in question 4, please describe your experience managing telecommunication accounts.
For each position, please include the following information:
a. Your job title(s)
b. Organization(s)
c. Dates of employment (month/year)
d. Brief description of the duties performed in each position
Please write "N/A" if you do not have experience in this area.
06
How many years of experience do you have in troubleshooting, configuring, testing, and maintaining LAN/WAN, WLAN, or PBXs?
- No experience
- Less than one year of experience
- At least one year, but less than two years
- Two years or more
07
Regarding your selection in question 6, please describe your experience troubleshooting, configuring, testing, and maintaining LAN/WAN, WLAN, or PBXs. Your response should cover experience in a) troubleshooting, b) configuring, c) testing, and d) maintaining of area networks or telephone systems.
For each position, please include the following information:
a. Your job title(s)
b. Organization(s)
c. Dates of employment (month/year)
d. Brief description of the duties performed in each position
Please write "N/A" if you do not have experience in this area.
08
How many years of experience do you have in managing WAN circuit accounts?
- No experience
- Less than one year of experience
- At least one year, but less than two years
- Two years or more
09
Regarding your selection in question 8, please describe your experience managing WAN circuit accounts. For each position, please include the following information:
a. Your job title(s)
b. Organization(s)
c. Dates of employment (month/year)
d. Brief description of the duties performed in each position
Please write "N/A" if you do not have experience in this area.
10
Which of the following certifications do you currently possess? Certifications must be current and valid. (Select all that apply)
(You must attach a copy of your certification(s) to your application for verification purposes)
- Cisco Certified Network Associate (CCNA) Routers & Switching
- CompTIA Network+
- CompTIA Security+
- None of the above
11
Describe your experience working with E-rate related telecommunication service projects. In your response, please include the following information:
a. Your job title(s)
b. Organization(s)
c. Dates of employment (month/year)
d. Your role in the telecommunication service project(s)
e. Brief description of the duties performed in each position
Please write "N/A" if you do not have any experience in this area.
12
Please provide an example that illustrates your experience in managing lifecycle of circuit projects to ensure target deadlines are met. Please include methods you utilized to track project milestones and how you ensured project staff understood and met target dates.
Please write "N/A" if you do not have any experience in this area.
13
Describe your experience working with technical subject matter experts to translate customers' technical needs into network and telecommunication solutions.
In your response, please include the following information:
a. Your job title(s)
b. Organization(s)
c. Dates of employment (month/year)
d. Your role in interpreting customers' needs
e. Brief description of the duties performed in each position
Please write "N/A" if you do not have any experience in this area.
Required Question